Banks – Do not move to Financial Services forum

[Stevo]

It looks like the four largest US banks are using are either using Six Sigma or Lean in their businesses.  Can anyone validate the info below?
 
BofA                Six Sigma and Lean      Company wide
Citibank           Six Sigma and Lean      Company wide
MorganChase   Six Sigma and Lean      Company wide
WellsFargo       Six Sigma and Lean      Company wide
 
If one of these banks are not using it company wide, are they using it in “pockets”?
 
Stevo

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[luke skywalker]

“using” will be the term to define here. What we taught and what I see got nuthin to do with each other here. Well, that’s not true. Many more people can say “DMAIC” now.

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[Mike Carnell]

The real test of your training ability is if they can spell it.
Regards

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[Taylor]

Stevo
I have been using WF for about 5 years now and I can say the level of customer service for “Me” has been great, and they are always striving to improve how they communicate and continually upgrading the web page for friendly “Customer” use. So its apparent to me they are using some metrics to try to continually improve.
 For years I used local home banks and found that with my busy life and travel it was just a better choice. I will say that using BofA before that was interesting, very conservative bank.

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[luke skywalker]

Mike, you are correct. However we have been conditioned to have less agressive expectations. Spelling is still several cycles of learning away.

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[Stevo]

Alright, I have caught wind that Morgan Chase is not using the term Six Sigma or lean, but I am assuming they still have a Continuous Improvement department.
 
I was hoping this Ken Feldman guy would chime in, it looks like he can’t keep a job and might have worked at all of these companies.
 
Stevo
 

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