iSixSigma

Baselining

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #46846

    Tierradentro
    Participant

    Hi,
    i work in a Transactional process where we process claims . I am curious how we do baselining of metrics in such a process .. whats the steps i need to follow .
    The metrics is TAT for processing invoices. Once I collect data how do i go about baselining ?
    Rgds,
    John

    0
    #155431

    Jim Shelor
    Participant

    John,
    Plot the data on the appropriate control chart.
    Run a capability analysis (if appropriate for you data)
    If you have target data for the new state you are seeking, run hypothesis testing for mean and variation against the new targets.
    Now you have a baseline that you can compare against after you make the needed changes.
    Good luck,
    Jim Shelor

    0
Viewing 2 posts - 1 through 2 (of 2 total)

The forum ‘General’ is closed to new topics and replies.