BBs – Operational vs. Support

[Brian Pauquette]

We are a small print/mail organization (about 200 people) within a larger corporation and are implementing Six Sigma.  We have a quality & training team of 4 people and management has asked why they would need to give up personnel from their functional areas for BB training as opposed to having all BB within quality & training and manage the projects from there.  Intuitively it makes sense for me to have operational people certified as BBs, but I am looking for other thoughts.

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[Arthur]

Finance does not need to give up any people for BB training.  (Unless of course they want to implement SS in their area).  Just tell them SS is not a spectater sport.  If they want SS support, then they need SS training.
(Nothing like a team of experts out side my department comming into my department making changes I don’t want, don’t understand, or I won’t support).
 

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[Author]

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