Benchmarking data : Cost of poor quality
December 8, 2004 at 9:28 pm #37791
It will be very helpful if someone who is familiar and can share data about cost of poor quality. What % of the sales revenue is COPQ for the best performing companies vs. also-ran organizations. The organizations with extremely high COPQ would simply disappear in today’s fiercely competitive marketplace.
Thanks, in advance.
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