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Billing Process

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  • August 16, 2009 at 5:45 am #52537

    Tierradentro
    ★ 10 Years ★
    Participant

    Company is looking at our billing process. How we bill our customers and how we capture everything we bill out. What suggestions do you have to start out on the right track. I understand we need to first look at our current process, but what is the best way of putting into a metric system.

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    August 16, 2009 at 5:59 am #184875

    Gary Cone
    ★ 10 Years ★
    Participant

    What problem are you trying to fix?

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    August 16, 2009 at 6:11 am #184876

    Tierradentro
    ★ 10 Years ★
    Participant

    Currently it seems that we loose alot of inventory or misplace the inventory and its costing us money. Second, we still use a paper trail to capture all billing, this is taking time and money. we are looking to both figure out a way to better keep track of inventory that is scattered throughout the U.S. and decrease the time it takes to capture and complete the billing process.

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    August 17, 2009 at 1:09 am #184881

    Eugene Byelyakov
    ★ 10 Years ★
    Participant

    To me in sounds more as a Lean project as it concerns loses happening around a chain of processes.You might want to start with a VSM, drilling down to specific areas of interest looking carefully at outbound-inbound queues (transisitons between processes) how well they are integrated (say you use a computer system to enter orders but at the next step operators have to print data and manipulate in manually) and if they’re in sync (cycle time)… Once the biggest pain points have been idendified (with a degree of freedom) more targeted analysis can be performed using interviews with workers, C&E diagrams and other usual toolset.

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