Billing Process
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- This topic has 3 replies, 3 voices, and was last updated 12 years, 12 months ago by
Eugene Byelyakov.
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August 16, 2009 at 5:45 am #52537
TierradentroParticipant@johnInclude @john in your post and this person will
be notified via email.Company is looking at our billing process. How we bill our customers and how we capture everything we bill out. What suggestions do you have to start out on the right track. I understand we need to first look at our current process, but what is the best way of putting into a metric system.
0August 16, 2009 at 5:59 am #184875
Gary ConeParticipant@garyaconeInclude @garyacone in your post and this person will
be notified via email.What problem are you trying to fix?
0August 16, 2009 at 6:11 am #184876
TierradentroParticipant@johnInclude @john in your post and this person will
be notified via email.Currently it seems that we loose alot of inventory or misplace the inventory and its costing us money. Second, we still use a paper trail to capture all billing, this is taking time and money. we are looking to both figure out a way to better keep track of inventory that is scattered throughout the U.S. and decrease the time it takes to capture and complete the billing process.
0August 17, 2009 at 1:09 am #184881
Eugene ByelyakovParticipant@Eugene-ByelyakovInclude @Eugene-Byelyakov in your post and this person will
be notified via email.To me in sounds more as a Lean project as it concerns loses happening around a chain of processes.You might want to start with a VSM, drilling down to specific areas of interest looking carefully at outbound-inbound queues (transisitons between processes) how well they are integrated (say you use a computer system to enter orders but at the next step operators have to print data and manipulate in manually) and if they’re in sync (cycle time)… Once the biggest pain points have been idendified (with a degree of freedom) more targeted analysis can be performed using interviews with workers, C&E diagrams and other usual toolset.
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