Billing Process

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    Company is looking at our billing process. How we bill our customers and how we capture everything we bill out. What suggestions do you have to start out on the right track. I understand we need to first look at our current process, but what is the best way of putting into a metric system.



    Our approach:
    1) what did customers require from our billing process (internal/external)
    2) map “as is” and overlay “to be” (based on customer requirements)
    3) measure cycle time
    4) measure impact on working capital
    5) Pareto billing adjustments prior to “run” of billing and prior to “close” of billing (eliminate/reduce significant few adjustments
    6) control adjustments and cycle time
    7) measure customer request for billing adjustments/ days AR

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