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Building an old dead program from the bottom up!!

Six Sigma – iSixSigma Forums Old Forums General Building an old dead program from the bottom up!!

Viewing 21 posts - 1 through 21 (of 21 total)
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  • #47340

    Sandra Mullings
    Member

    Calling all black belts experts: I ahve been given the opportunity to resurrect an dead program to revive and reconstruct from the bottom up.  The Senior Director is like dead wood and does not have musch faith in the purpose of the program.  The Dean and President of the college have musch faith in the purpose. The purpose of the program is to offer professional job skill to the under skilled and uneducated working class in this southern state.
    I am from New York and have the attitude that business is business!!
    I have turned around many a dead programs, with very little, however, this program has the obvious hurdles that I have to over come.
    So How do I build a program like this in spite of the lack of interest of my senior derictor?
    I would also like some marketing advice on how to attract the masses. The program can work if I can get more people interested in Job skills that will pay more in salary, computer training to bridge the ditgital divide and career development.
    This is an opportuinty of a life time, So any advice is more than appreciated.

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    #157787

    accrington
    Participant

    You could set an example to others by taking a course in basic spelling and grammar, or certainly the use of a spellchecker.
     

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    #157788

    Job skills training
    Participant

    Sandra, if I understand you correctly the program is a job skills program that has not yielded the expected results. You are not dealing with a six sigma program that went downhill, right? If that’s the case, I assume that you are looking for advice on how to conduct a root cause/gap analysis of the old program and identify interventions to improve on the existing program. Correct?
    P.S. Spell checking would help … and this site is not very touchy feely, so don’t get discouraged. Most of the guys here have never worked with the kind of challenges that you are dealing with  Low-lives like accrington are only interested in the identification of tax shelters and saving his soul through Sunday prayer. :-).

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    #157791

    accrington
    Participant

    The first impression that Sandra makes to the people that she will be working with could well be throught the written word. Poor spelling and bad grammar could easily damage her credibility. My post was intended to be helpful, albeit a liitle sarcastic, but I come from South Wales, where spelling is spelling, and sheep are worried!
    Also, could you tell me what empirical data you have on my challenge – free life, my interest in tax shelters and why, as a scientist and agnostic, I would waste my Sundays praying for my soul?

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    #157792

    Mikel
    Member

    Touché.Accrington’s advice is right to the point of one of the things I thought
    of when reading your post. The other was to forget the New York /
    Southern thing. It’s BS. You will find business people in your little
    home town there that can run with the folks in Manhatten any day of
    the week. Either that or learn from the old southern joke – Welcome to (insert
    appropriate southern state), now go home. Or as Lynyrd Skynyrd says
    – Southern man don’t need him around anyhow.

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    #157793

    Job skills training
    Participant

    accrington, the amount of threads with are associated on this site demonstrate enough “empirical evidence” about your mediocrity as a six sigma “professional”. All I can say about your first response is “YIKES”! What an unempathetic low-life you are! About the rest of your posts, jee how much package can you wrap around the limited knowledge that you have. As of the rest, who cares … you’re history as far as I’m concerned. … and stan, he’s not even worth responding to.

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    #157795

    Sandra
    Member

    Sorry about the errors in spelling or the fact that I did not bother to use the spell check. Just like I am not using it now.  However, if you got the point, then let us not quibble with semantics. Just in case you do not understand, I can write grammatically correct and can spell properly when I am not rushing.  But since, you guys are all high and mighty on cogitating. I guess I will ask more down to earth people, who deal with customers who actually live in the real world.
    You Know, Planet Earth.
     

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    #157796

    Mikel
    Member

    Accrington gives damn good advice – you don’t know what you are talking about.

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    #157797

    Southern Man
    Member

    don’t need her around anyhow. Nuff said.
    My aren’t we touchy? We are not the ones who took a job that will not be supported.
    The simple and only answer to your question is change your boss or change your boss. You don’t have a prayer otherwise.

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    #157822

    Accrington ca me fait vomir
    Participant

    the empirical evidence that these “accringtons” leave behind in the trails of their posts on this site is just too valuable. in the referenced post he boasts about his professionalism… so much so for that myth. i guess in his country the first reponse to the lady is deemed “professional”. qu’est-ce que ce bouffon est degeulasse. ca me fait vomir!
    https://www.isixsigma.com/forum/showmessage.asp?messageID=114567

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    #157832

    accrington
    Participant

    In my country, the reaction to someone from ,say , London, where business is business, telling me what was wrong with my program would be similar to the reaction someone from, say New York, telling folks Down South the same thing. Regardless of whether the bigshot was a ‘lady’ or a ‘gentleman’ or a goldfish.
    Also, if you read the link that you’ve attached properly, you will see that nowhere do I boast of my own professionalism. The essence of that post is that some of us find the contempt that is shown to ‘little people’ or ‘provincial types’, Welshmen, Southern men; by bigshot salesmen, or New Yorkers (where business is business), is distasteful, and inimical to continual improvement

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    #157833

    accrington unempathic lowlife
    Participant

    I’m unempathic? “The Senior Director is like dead wood and does not have musch faith in the purpose of the program.  The Dean and President of the college have musch faith in the purpose. The purpose of the program is to offer professional job skill to the under skilled and uneducated working class in this southern state.”
    Also I’ve never claimed to be a Six Sigma ‘professional’, mediiocre or otherwise.

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    #157836

    Ben There
    Participant

    Sandra,
    It is tough to resurrect a dead program, especially with no support from above. But, maybe it died for a reason. What were the goals? Did the goals align with the rest of the organization?
    Personally, I would not resurrect it. Use the tools as just that: tools. Identify areas that need improvement, ask people what they think, and implement. Start small and build up big, but go in knowing that everyone is going to be against you in the beginning. (and maybe for a long while). Getting people involved is as simple as asking them what they think and what they would do. They want to be involved and they want to fix the problems. Let them.

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    #157837

    Unempathetic
    Member

    your initial response was of a professional quality that should be way below your level (given some of the other posts that i read you know your technical stuff; i also hope that you don’t identify with what are to this day still called “the lower classes” in europe). in the field of six sigma, however, one can also expect a professional to give an initial response that acknowledges the problem and then give some advice on communication skills. you went right down to a deamining level.  let’s leave this is another “unfortunate occurrence”.

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    #157838

    Sandra Mullings
    Member

    Thanks Ben There! I got one useful thing work from a gradient scale, starting from the bottome up, with small steps.  I spoke with the President, who informed me that there are other programs that the Old Director  created.  I also did some research in the NCCCS and noted that as well, there are other programs that fall under HRD. One program is assisting and instructing new students on test-taking issues and helping them pass the placement test. The hardest part of the college placement test is the math. Since my knowledge of Algerba and Geometry is great, I have been given the go-ahead to start that program up.
    P.S. When this division was founded by the NC Community College System is was and still is designed for the unemployed and underemployed citizens of this state. So to anyone who thinks I am belittling my clients, shame on you.  To truely help someone is to accept them for where they are in their life then one can help them make a real change. To pretend that a person “who truely Lacks” is operating “in abundance” is to not really want to help them but to  continue the social lies we tell each other. 
    Isn’t Research a wonderful tool. “Teachers beware that you instruct for the truth for you will be held to stricter condemnation” James 3:1
    Anyway, thanks for the encourgement and advice. NOW that is a true Six Sigma!!
     
     

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    #157839

    Mikel
    Member

    Sandra,You are the one who attached labels of “new yorker” (like anyone cares) and southerner. You protest like a bigot who wants to say they are not. Your clients will see right through it, well educated or not.

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    #157842

    Sandra Mullings
    Member

    Sorry, my meaning was about my attitude toward helping the economic disadvantage and not one of the old southern men’s club mentality.
    I was talking about attitudes we develope from our environment.

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    #157847

    Mikel
    Member

    Me too.

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    #157848

    Mikel
    Member

    Me too.

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    #157858

    Craig
    Participant

    Your knowledge of Algerba might be good, but I would wait on starting up the program for spelling!  :-)
    Why not have a little humor on this forum?
    Have a good weekend.

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    #157860

    Gap analysis
    Participant

    Sandra,
    As you are dealing with skills training for the economically disadvantaged (I think that’s your own term), you will have to probably work the resurrection on three tracks:
    Track 1: Program gap analysis = What is the current gap between the original expectation of the program and its current state. Measurements to consider are: enrollment rate, program offerings, # of training staff available, funding (who funds it, what are their requirements, what is the current funding level etc.). If you have historical data on some of the measurements that would be very helpful in making your final business case and get buy-in for your undertaking.
    Track 2: Analysis of your target population: Who enrolls, who enrolls and follows through, why do some follow through and others don’t, what is the drop out rate, what are major obstacles for following through with the program (family situation, timing of training offerings, length of training etc.). What would entice potential candidates to enroll in the program, what inhibits them from enrolling and following through. Can the target population be segmented etc. This is where you can conduct interviews with current students. I would make these personal interviews as you want to get actionable information. Formal surveys are not very helpful with the exploration of their needs analysis. Also, what programs are you offering that work, what programs don’t work, what programs should you include etc. Are there other “value-added” services that you may offer or link this program to other initiatives (job placement agencies etc.).
    Track 3: Culture analysis of the organization: Do an analysis of the level of support that you need, who are key players and where are they in terms of their commitment, who needs to be moved to what level of commitment (look up stakeholder analysis on this site, this might be very helpful in determining for example if someone who is hostile simply needs to be moved to neutral instead of supporting your efforts etc.).
    Your outcome needs to be a gap analysis that results in a problem statement and actionable recommendations with prioritization (including the cultural elements) followed by a phased in plan to improve the existing program. One key thing will be to determine how you and the key stakeholders including the funding organization(s) know that the program is successful. This is where you will need to determine some clear measurements (# of enrollments, drop out rates, # of graduations etc.) that allow you to baseline the current state of the program and guide it to the expected future state.
    You have a great challenge in front of you, but it is worth the effort and I think feasible if you use the right approach.

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