Business Process Management Call Center Metrics

This topic has 1 reply, 1 voice, and was last updated 10 years, 9 months ago by Katie Barry.

Viewing 2 posts - 1 through 2 (of 2 total)

Author

Posts
February 7, 2012 at 2:24 pm #53957

Richter
★ 20 Years ★
Guest

Please share any best practice/benchmarking on typical Business Process Management performance metrics for call centers, specifically in the financial services industry for acquisition and service of insurance/banking products.

0

February 7, 2012 at 2:28 pm #192233

Katie Barry
★ 10 Years ★
Participant

@KatieBarry Include @KatieBarry in your post and this person will
be notified via email.

Hello Richter,

We’ve got some sections of content on iSixSigma that may help:

Operations > Call Centers – https://www.isixsigma.com/operations/call-centers/
Industries > Financial Services – https://www.isixsigma.com/industries/financial-services/

Good luck!
Katie Barry
Editor, iSixSigma.com

0
Author

Posts

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.