Business Process Management Call Center Metrics
February 7, 2012 at 2:24 pm #53957
Please share any best practice/benchmarking on typical Business Process Management performance metrics for call centers, specifically in the financial services industry for acquisition and service of insurance/banking products.0February 7, 2012 at 2:28 pm #192233
Katie BarryParticipant@KatieBarry Include @KatieBarry in your post and this person will
be notified via email.
We’ve got some sections of content on iSixSigma that may help:
Operations > Call Centers – https://www.isixsigma.com/operations/call-centers/
Industries > Financial Services – https://www.isixsigma.com/industries/financial-services/
You must be logged in to reply to this topic.