Business Process Management Call Center Metrics
Six Sigma – iSixSigma › Forums › Operations › Call Centers › Business Process Management Call Center Metrics
- This topic has 1 reply, 1 voice, and was last updated 10 years, 6 months ago by
Katie Barry.
Viewing 2 posts - 1 through 2 (of 2 total)
-
AuthorPosts
-
February 7, 2012 at 2:24 pm #53957
Please share any best practice/benchmarking on typical Business Process Management performance metrics for call centers, specifically in the financial services industry for acquisition and service of insurance/banking products.
0February 7, 2012 at 2:28 pm #192233
Katie BarryParticipant@KatieBarryInclude @KatieBarry in your post and this person will
be notified via email.Hello Richter,
We’ve got some sections of content on iSixSigma that may help:
Operations > Call Centers – https://www.isixsigma.com/operations/call-centers/
Industries > Financial Services – https://www.isixsigma.com/industries/financial-services/Good luck!
Katie Barry
Editor, iSixSigma.com0 -
AuthorPosts
Viewing 2 posts - 1 through 2 (of 2 total)
You must be logged in to reply to this topic.