Business Process Management Call Center Metrics

This topic has 1 reply, 1 voice, and was last updated 10 years, 6 months ago by Katie Barry.

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February 7, 2012 at 2:24 pm #53957

Richter
★ 20 Years ★
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Please share any best practice/benchmarking on typical Business Process Management performance metrics for call centers, specifically in the financial services industry for acquisition and service of insurance/banking products.

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February 7, 2012 at 2:28 pm #192233

Katie Barry
★ 10 Years ★
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Hello Richter,

We’ve got some sections of content on iSixSigma that may help:

Operations > Call Centers – https://www.isixsigma.com/operations/call-centers/
Industries > Financial Services – https://www.isixsigma.com/industries/financial-services/

Good luck!
Katie Barry
Editor, iSixSigma.com

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