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Calculating Process Sigma

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Viewing 17 posts - 1 through 17 (of 17 total)
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  • #68679

    gt
    Participant

    Welcome in the world of Six Sigma
    You probably already have the easiest tool on earth to calculate process Sigma. Microsoft excel!!!
    Also
    1- z=((USL or LSL)-mean)/std deviation,  the lowest will give you the process sigma
    2- Another way, for the Dpmo long term to sigma short term conversion . Use this:
    a=#defects
    b=#units
    c=# opportunities per unit
    DPMO=(a/(b*c))*1000000:
    Process Sigma short term:
    =1.5-NORMSINV(DPMO/1000000)=
    ex:defcts =25              units: 50    op=2 per unit
    dpmo=(25/(50*2))*1000000= 250000 dpmo
    =1.5-NORMSINV(250000/1000000)=2.17 Sigma
     
    rgds
     

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    #27831

    Zelma
    Member

    I am Director of Quality in the insurance industry. Most of the “chat” on this site seems to deal with manufacturing type issues. Has anyone developed a SixSigma Program for the service industry?
    The most helpful tool I have found since exploring SixSigma Methodology, is the Process Sigma Calculator.  However, I cannot find where this tool can be purchased. Is it only available for use on this website?

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    #68707

    Cone
    Participant

    There are several insurance companies in Latin America implementing Six Sigma with great success.
    The Process Sigma Calculator can be duplicated easily in Excel in about 5 minutes. You just need to understand the basics.

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    #68730

    Jim Johnson
    Participant

    Hello. My name is Jim Johnson and I have been working in the Financial Services Industry for over year implementing 6-Sigma. While I am not directly involved with insurance in my present assignment, I have worked for insurance companies in the past.Your question about calculating 6 Sigma is answered in other posts which I will not duplicate. Another tools besides Excel that you will want to consider is a statistical analysis tools of some type like Minitab or SPSS. If there is anything that I can do to help you, please let me know. Thanks.Jim Johnson

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    #68737

    Andy Shaw @ Rubicon
    Participant

    Good Morning
    In response to your “Six Sigma for the service industry” – I think we can help.
    We are a small consultancy, formed 3 years ago by myself & ex members of the Quality Team from one of GE’s most successful “sevice” businesses – Global Consumer Finance.
    We all have at least 4/5 years experience of  the practical application of Six Sigma / Continuous Improvement within the service industry, including financial, legal & health services.
    Our approach is hands-on, practice based using real life “service” examples & “language” that is simple, understandable & aligned to that of our client’s business culture.
    Since 1996 we have trained 450+ people in the tools / techniques & lead numerous “Service” process improvement projects.
    If you would like to find out more, we would be happy to help.
    Please feel free to contact us:
    [email protected]
    tel: 01423 340056
    fax: 01423 340057
    Best Regards
    Andy Shaw
    Managing Partner
    Rubicon 

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    #68744

    Nandakumar
    Participant

    Hello,
    I am Nanda, working for an Independent Test Group at eRUNWAY, in India.
    How can I apply SixSigma to software and reap the benefits?
    Thank you,
    Nanda

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    #68750

    Monty Burdette
    Participant

    This post is in regards to your service industry question.  I think everyone else has already answered your other question. 
    Starwood Hotels and Resorts Worldwide has undertaken Six Sigma at each of its 700+ properties.  There are 400+ Black Belts.  The program started in the first quarter of 2001. 

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    #68753

    Rick Otero
    Member

    I’m aware that Citicorp and a few other financial firms have engaged in Six Sigma for services – consider this simply improving a work process focused on a knowledge based offering instead of a “product”.  There are a few papers on the topic at these links.
    Getting From Feelings to Facts Through Six Sigma,
    http://www.rims.org/ifrima/articles.html
    Cheers!
     
    Rick Otero
    Director and Master Black Belt, Top Line Growth
    DuPont Nylon

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    #68766

    cmargolis
    Participant

    We are Six Sigma Direct Marketing. To the extent principles of direct selling are common between insurance, and other products or services, we are up to our eyeballs in this service application.

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    #68790

    John McTaggart
    Participant

    Zelma,
    I am a Black Belt working for Suncorp Metway, the 2nd largest Insurance company in Australia. We were formed almost 5 years ago from the merger of Suncorp (Insurance) and Metway (Banking). We adopted Six Sigma approx 8 months ago and  currently have 23 Black Belts in Wave 1 and 16 in Wave 2, with a further wave planned for a few months time. I would be happy to discuss our experiences with you via email – [email protected]

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    #68792

    Niraj Goyal
    Participant

    Hello,
    If you send your reuqirements then perhaps we can help you.
     
    Regards,
     
    Niraj

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    #68797

    Mike Young
    Participant

    PricewaterhouseCoopers LLP has an excellent Six Sigma practice with multiple clients in the financial services and insurance industries. PwC’s methodology includes Process Improvement (DMAIC), Process Creation (DFSS) and Process Management. Please contact me if you would like additional information.

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    #68810

    Jerome Ashford
    Participant

    Unfortunately, Mike Young did not provide any contact information. Please!
     

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    #68816

    Ulf Christiansen
    Member

    Have you ever considered to use VarTran from Taylor Enterprices Inc.?
    This a easy to use and flexible program for variation calculation and optimisation.

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    #68821

    Manuel Silva
    Participant

    Good Morning
    I am in my first proyect an I am aplaying Six Sigma Metogology (DMAIC)
    I would like to know what is Process Creation (DFSS), can you help me.
     
    [email protected]
     
    Regards.

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    #68824

    Mike Young
    Participant

    I can be reached at [email protected].   You can leave me a voicemail message at (703) 322-5756.

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    #68860

    Mike Young
    Participant

    I can be reached at [email protected]

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