# Calculating Process Sigma

Six Sigma – iSixSigma Forums Old Forums General Calculating Process Sigma

Viewing 17 posts - 1 through 17 (of 17 total)
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• #68679

gt
Participant

Welcome in the world of Six Sigma
You probably already have the easiest tool on earth to calculate process Sigma. Microsoft excel!!!
Also
1- z=((USL or LSL)-mean)/std deviation,  the lowest will give you the process sigma
2- Another way, for the Dpmo long term to sigma short term conversion . Use this:
a=#defects
b=#units
c=# opportunities per unit
DPMO=(a/(b*c))*1000000:
Process Sigma short term:
=1.5-NORMSINV(DPMO/1000000)=
ex:defcts =25              units: 50    op=2 per unit
dpmo=(25/(50*2))*1000000= 250000 dpmo
=1.5-NORMSINV(250000/1000000)=2.17 Sigma

rgds

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#27831

Zelma
Member

I am Director of Quality in the insurance industry. Most of the “chat” on this site seems to deal with manufacturing type issues. Has anyone developed a SixSigma Program for the service industry?
The most helpful tool I have found since exploring SixSigma Methodology, is the Process Sigma Calculator.  However, I cannot find where this tool can be purchased. Is it only available for use on this website?

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#68707

Cone
Participant

There are several insurance companies in Latin America implementing Six Sigma with great success.
The Process Sigma Calculator can be duplicated easily in Excel in about 5 minutes. You just need to understand the basics.

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#68730

Jim Johnson
Participant

Hello. My name is Jim Johnson and I have been working in the Financial Services Industry for over year implementing 6-Sigma. While I am not directly involved with insurance in my present assignment, I have worked for insurance companies in the past.Your question about calculating 6 Sigma is answered in other posts which I will not duplicate. Another tools besides Excel that you will want to consider is a statistical analysis tools of some type like Minitab or SPSS. If there is anything that I can do to help you, please let me know. Thanks.Jim Johnson

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#68737

Andy Shaw @ Rubicon
Participant

Good Morning
In response to your “Six Sigma for the service industry” – I think we can help.
We are a small consultancy, formed 3 years ago by myself & ex members of the Quality Team from one of GE’s most successful “sevice” businesses – Global Consumer Finance.
We all have at least 4/5 years experience of  the practical application of Six Sigma / Continuous Improvement within the service industry, including financial, legal & health services.
Our approach is hands-on, practice based using real life “service” examples & “language” that is simple, understandable & aligned to that of our client’s business culture.
Since 1996 we have trained 450+ people in the tools / techniques & lead numerous “Service” process improvement projects.
If you would like to find out more, we would be happy to help.
[email protected]
tel: 01423 340056
fax: 01423 340057
Best Regards
Andy Shaw
Managing Partner
Rubicon

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#68744

Nandakumar
Participant

Hello,
I am Nanda, working for an Independent Test Group at eRUNWAY, in India.
How can I apply SixSigma to software and reap the benefits?
Thank you,
Nanda

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#68750

Monty Burdette
Participant

Starwood Hotels and Resorts Worldwide has undertaken Six Sigma at each of its 700+ properties.  There are 400+ Black Belts.  The program started in the first quarter of 2001.

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#68753

Rick Otero
Member

I’m aware that Citicorp and a few other financial firms have engaged in Six Sigma for services – consider this simply improving a work process focused on a knowledge based offering instead of a “product”.  There are a few papers on the topic at these links.
Getting From Feelings to Facts Through Six Sigma,
http://www.rims.org/ifrima/articles.html
Cheers!

Rick Otero
Director and Master Black Belt, Top Line Growth
DuPont Nylon

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#68766

cmargolis
Participant

We are Six Sigma Direct Marketing. To the extent principles of direct selling are common between insurance, and other products or services, we are up to our eyeballs in this service application.

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#68790

John McTaggart
Participant

Zelma,
I am a Black Belt working for Suncorp Metway, the 2nd largest Insurance company in Australia. We were formed almost 5 years ago from the merger of Suncorp (Insurance) and Metway (Banking). We adopted Six Sigma approx 8 months ago and  currently have 23 Black Belts in Wave 1 and 16 in Wave 2, with a further wave planned for a few months time. I would be happy to discuss our experiences with you via email – [email protected]

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#68792

Niraj Goyal
Participant

Hello,

Regards,

Niraj

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#68797

Mike Young
Participant

PricewaterhouseCoopers LLP has an excellent Six Sigma practice with multiple clients in the financial services and insurance industries. PwC’s methodology includes Process Improvement (DMAIC), Process Creation (DFSS) and Process Management. Please contact me if you would like additional information.

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#68810

Jerome Ashford
Participant

Unfortunately, Mike Young did not provide any contact information. Please!

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#68816

Ulf Christiansen
Member

Have you ever considered to use VarTran from Taylor Enterprices Inc.?
This a easy to use and flexible program for variation calculation and optimisation.

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#68821

Manuel Silva
Participant

Good Morning
I am in my first proyect an I am aplaying Six Sigma Metogology (DMAIC)
I would like to know what is Process Creation (DFSS), can you help me.

[email protected]

Regards.

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#68824

Mike Young
Participant

I can be reached at [email protected].   You can leave me a voicemail message at (703) 322-5756.

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#68860

Mike Young
Participant

I can be reached at [email protected]

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