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can a novice learn six sigma methodology on the fly?

Six Sigma – iSixSigma Forums Old Forums General can a novice learn six sigma methodology on the fly?

This topic contains 70 replies, has 54 voices, and was last updated by  kumar 11 years, 6 months ago.

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  • #26990

    JC
    Participant

    I am a radiologist in a small private group. Although we are already quite progressive given our small size (taking business from larger regional groups through personalized service and quick turnaround) I am interested in learning six sigma methodology to improve our ability to service more patients and referring physicians with ever evolving and improving service. I don’t have the time to devote weeks to a course nor do we have the resources to hire a “consultant”. Are there texts which can start me in the right direction? Is it foolish to try without large corporate backing? Any advice would be appreciated.

    Thanks,

    JC

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    #65627

    Jim Parnella
    Participant

    JC,
    Normally I would answer your question, “Can I learn Six Sigma on the fly?” with a “No, unless you can teach yourself a lot of statistics.” Your situation however appears a little different. Those in the service industries, such as yourself, can get by and make a lot of gains in many cases without any statistics at all. One advantage that you have in your particular field is that your probably wont need to do any statistically designed experiments. Therefore, not a lot of complex statistics to deal with in your case.

    There is one book I can mention as probably being a good souce for you. It is “Implementing Six Sigma” by Forrest W. Breyfogle III. It is a six sigma textbook, as opposed to the course notebooks that most consulting and training firms use. I am not familiar with the book but I did attend a presentation that he gave earlier this year. If I needed additional information on Six Sigma I would certainly look at this book. I believe you can read about it at http://www.smartersolutions.com.

    Good luck.

    Jim

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    #65629

    howe
    Participant

    I have read “Implementing Six Sigma” it is an excellent and probably the only “do-it-yourself” book available. Unfortunately, it is very difficult to learn from a book so many of the important soft skills needed to run projects and achieve desirable results. It is amazing how many of the examples mirror my Motorola U/GE Six Sigma manuals as well as mirror Six Sigma Academy’s notes (I’m not sure who really deserves the credit?) I’ll also say that if I hadn’t been exposed to 99% of “Implementing Six Sigma” contents previously, I would have been lost reading a few of the sections.

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    #65630

    Hogg
    Participant

    I would like to recommend my own book, just published and now available. I know that it is not British to blow one’s own trumpet, but no one else will! At least I know about my book, as I have read it some ten times now.
    My book does not tell you how to apply complex statistical tools to manufacturing situations – there are quite enough books that do, and do so very well. My book does, however, cover manufacturing and service Six Sigma to answer the questions ‘what is Six Sigma, why would I want to use it, and how should I go about introducing it?’ It also discusses how to apply Six Sigma in smaller companies – you may find it helpful to see exactly what Six Sigma is all about, and just what you are letting yourself in for, before you start on the statistical reference text books!
    My concern is that, if you don’t have either the time for training courses, or the resources (money?) to hire a consultant (why the quotes?) then you are likely to have difficulty with Six Sigma. You are also likely to have difficulty with manufacturing Six Sigma. As a “consultant” I successfully support many service-transactional Black Belts through their training – and it is the support that makes all the difference, which may provide you with a answer as to why large corporations tend to be the ones to afford Six Sigma (support is indeed expensive). With four years experience of non-manufacturing Six Sigma, I still find that most books, training, and support fail to take account of the different needs and abilities of the typical service Black Belt. Manufacturing Six Sigma is often inappropriate, and many complain about the training material presented to them. One of my (service) BBs purchased a copy of Breyfogle’s book, but it sits unread at the back of the filing cabinet. I hope people will actually read my book – cover to cover – and then do something as a result!
    Six Sigma: SPC and TQM in Manufacturing and Services (Gower) ISBN 0-566-08374-4 order direct from http://www.gowerpub.com (online catalogue) or http://www.amazon.com or http://www.amazon.co.uk

    Good luck!
    Geoff Tennant

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    #65632

    Jim Parnella
    Participant

    JC,
    In addition to Geoff’s book noted in a separate post, you might like to take a look at this one that just came to my attention today. It is “Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results”, by Earl Naumann and Steven H. Hoisington. It’s price through American Society for Quality (ASQ) is $55, ASQ member price is $44, or you might try Amazon.com. It is 400 pages in hardcover. If you are serious about implementing Six Sigma in your job you might want to look at this book, plus Geoff’s as well. Good Luck

    Jim

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    #65664

    Ashman
    Member

    Hello. By all means, do all that you can to learn more about Six Sigma and the methodology behind it. I would suggest however, that you discuss this with the management at your firm. Having the backing of those you interact with and that are accountable for the bottom line of business performance will be of great benefit.

    You should also make a stop at your local bookstore and look at whatever books that they offer on Six Sigma. I’ve seen several at Barnes & Noble. Currently, there is one book that seems to cover Six Sigma quite nicely. Please contact me if you’d like to know more about it. I don’t remember the title at this time, but would be happy to provide it at another time should you be interested.

    Thanks and good luck!
    Steve

    PS…please feel free to contact me for further discussions or more help. I’m always looking for contacts within the Six Sigma world.

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    #65672

    mcintosh
    Participant

    >I don’t have the time to devote weeks to a course nor do we have the resources to hire a “consultant”. Are there texts which can start me in the right direction?

    There are many texts that can get you going. I would visit Amazon and type in six sigma for a list.

    >Is it foolish to try without large corporate backing? Yes. You’ll never get over the initial inertia hurdle without top management support. In addition, any initiative is doomed for failure without buy-in at all levels, especially top management. Bonuses and compensation need to be tied to quality.

    Tom

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    #65683

    Jim Johnson
    Participant

    I would like to add my two cents worth. I am a Black Belt Candidate working for a large Service Industry firm. I have completed all of my formal training and am in the Improve and Control phases of my first project. I have reviewed all of the posts related to your original message and I agree with the content of them all. I suggest that you consider a simpler book before the 400 page one that has been suggested. I would like to recommend a new book on the market because it is geared more towards the service industry than others I have read, it written at a very basic level and is fairly short – 274 pages. The book is entitled, “The Six Sigma Revolution: How General Electric and Others Turned Process into Profits”. It is authored by George Eckes of Eckes & Associates and is published by John Wiley & Sons, Inc. The ISBN is 0-471-38822-X.

    If I can be of any help to you at all, please don’t hesitate to contact me.

    Jim Johnson
    jjohns30@aol.com

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    #65781

    RC
    Participant

    I think the answer to this question, as noted in one of the above replies, is whether or not you want to dig into statistics.

    But if you are wanting to apply the concepts of Six Sigma to strip down your processes of service and then double your speed, quality, or just improve the process, look no further than Jay Arthur’s Book Six Sigma Simplified, from http://www.quantum-i.com.

    He has created several simple worksheets you can apply most processes or problems to and work through it. Our organization is very small, but it has helped us break down our processes in a simple way and improve them without tons of statistics (but it would help if we had more).

    If anything, get this book to see if Six Sigma is for you, it is a solid primer, if not anything else.

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    #65902

    Bob Sutter
    Participant

    No, it is not foolish to implement six sigma without corporate backing. It can be implemented at the department level, however, it requires strong committment of the departmental leadership.

    And, yes, you can learn six sigma from a text. However, I think to do so successfully will require someone with a solid foudation in statistics, statistical process control and experience in process improvement.

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    #65904

    Reade
    Participant

    Geoff,

    I am a faculty member from the University of the Philippines and teaching Industrial Quality Control. I would like to include Six Sigma in our couse syllabus as part of Advances in Quality. I know that I will not be able to impart to my students all the important areas of Six Sigma due to time limitation and course coverage. But I would like to provide them with a good understanding of the basic concepts. However, I have to admit that I am not that knowledgeable so I am doing my best to read and research on this. Do you have any suggestions on how I can prepare for this?

    I would also like to find out if there is any possibility for me to ask assistance in getting a copy of your book. Is it possible for me to ask for a free instructor’s copy? Or if it is too much to ask, do you provide some discounts for academe people. I am doing this out of my own initiative because we do have limited budget in acquiring new materials for our courses.

    Thank you very much.

    Catherine Q. Crisostomo
    Assistant Professor
    Dept. of Industrial Engineering and Operations Research
    University of the Philippines
    Diliman, Quezon City, Philippines

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    #65908

    Joe Perito
    Participant

    I don’t know what your definition of a “novice” is or your educational background is, or how closely you want to duplicate the six sigma education and methodology. I CAN tell you a lot of involved statistics is included in the seminars and it is not something that will be learned quickly or thouroughly in a short period of time…. not even if you attend the seminars. On the other hand, if you want to acquire the concepts and study the statistics on a leasurely basis, purchase the books of the people who have the best names and reputations as the founders and guru’s of the subject: Read Mikel Harry’s “Six Sigma, The Breakthrough Strategy Transforming The World’s Top Corporations” and Forest Breyfogell’s “Six Sigma, Smarter Solutions Through Statistical Methods”. These two books cover the implementation, theory, training, concepts, case studies, and all the statistics. They may be purchased from the ASQ at 800-248-1946.

    On the other hand, the main points you are going to learn from these book are: Brainstorm for problems and trouble areas. Analyze. Do problem solving. Then implement. All of this goes into a soup that is stirred around and around and around and around. There are two overriding ingrediants, and you have to have unlimited portions of them, and that is Management support and ongoing persistance. This is where the success comes from in the six sigma programs. The experts tell you so themselves in these two books. And Mikel Harry and Forrest Breyfogell are the best names in the six sigma field.

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    #65909

    Tim R.
    Member

    I’m an MBB and prior BB with 10 years of quality experience (pre Six Sigma). I don’t believe that anyone can truly learn six sigm aon the fly — enough to be useful as a six sigma expert in changing the culture to drive six sigma. it’s something that really needs to be learned and practiced with a training course — then applied to a real world problem, with coaching.

    Just my 2c.

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    #65912

    sue
    Member

    Before we hired a consultant and fully implemented Six Sigma, I read a book entitled “The Six Sigma Way” by Pande, Neuman and Cavanagh, which really helped us see the big picture regarding what Six Sigma could do for us. In Part 1,Chapter 5 of this book, it gives you the roadmap for implementation that we’ve found to be right on target and the heart and soul to a successful implementation. When we did hire consultants, (from Juran Institute), they used this same methodology as our plan for implementation. (They were very good, by the way). I hope this helps.

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    #68080

    gbc
    Participant

    I have been reading the replies to your posting and while they are all well worth consideration, I would like to play the Devil’s advocate.
    I just finished my Green Belt classroom training and I have to tell you that if you have never heard of statistics or FMEA’s or used any quality tools, you might have a hard time picking up some of the concepts.
    If you have a background with these concepts and/or you are a good self starter/learner and you have the support of your immediate manager, it is likely that you can handle it.
    Regardless of what you have heard about Six Sigma, it is simply a new way of writing down the same information that any good engineer documents.  
    There is really nothing new here, just a new look with interesting names. 
     

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    #69075

    Mike Hart
    Participant

     JC, 
     Are you still checking these replies?   Don’t know if you’ve brought any books lately or if you have any interest in this anymore.  But if you do, I’d like to help, call it a hobby, part of my continuous education.  Besides, you can’t beat my cost J
    Let’s start with a few questions.
    1.        How well do you know your business?
    2.        From start to end of one cycle, how many major operations or processing steps?
    3.        What measures do you use to track the business? Lead-times?  Inventory?  Output?  Losses?  Turns?  Returns? Complaints?
    4.        Who are your key customers?
    5.        What’s most important to them?

    I’m not a hack.  I know and I apply this stuff routinely. I’ve got forty years with a large company and have completed and directed others in six-sigma applications for over past five years.  I manage a technical support group and have MBB credentials, etc, etc.
    It’s not that difficult and you don’t need a sixteen-member band to get it done.  You just start.  You’ll do the work.  I’ll guide you with the direction and the tools, maybe even do a little of the work with you.  That will depend on what you put into it. 
    Let me know if you want to play.  Call or e-mail.  781-386-0188   hartm@polaroid.com
    MJH
    Ps    Did you actually read all these replies?

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    #70535

    Bruce Martin
    Participant

    As near as I can tell, Six Sigma is going after cost savings on projects that have excess costs in them. That tells me that the projects were not thought out thoroughly in the beginning or were allowed to decay over time. I believe that top management support is required to get the cooperation and time required to accomplish the tasks assigned. This whole system can promote back biting if not properly administered.
    Good Luck

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    #70547

    P Voida
    Participant

    Please! You don’t need six sigma or any other management fad! You KNOW what is right, so do it. Increased productivity and buy-in come from the direct mentoring of promising subordinates. Tell them what you expect…100%, tell them you will determine what their individual 100% is, and tell them with what demeanor they will deliver that 100%. Game over. Throw out the dross, you know who they are, and you are doing them no favor by carrying them.

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    #81153

    P.NATARAJAN
    Participant

    Hi jc
    i have done two projects as a green belt in a manufacturing organization.in my opinion just reading a book i don’t think you will get good understanding of SIX SIGMA.it’s better you collect some sucessfull completed projects.i think that will help you a lot.even after that, unless if are not doing any projects personally i don’t  think one can realize the power of SIX SIGMA.i have left the company otherwise i would have send my projects.
     
    bye

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    #81783

    Jim Moody
    Participant

    I have just purchased the CSSBB Primer, Certified Six Sigma Black Belt Primer, from the Quality Council of Indiana.  Being an Industrial Engineer with over 22 years experience, I find this book to be both a fundamental down-to-earth explaination of Six Sigma and a wonderful study guide.  I have not completed the book yet, approximately 800 pages, but it gets down to the basics of IE, Six Sigma, and just good plan old common sense thinking as it applies to Process Improvement and Project Management.  Contact Quality Council of Indiana and order one for yourself, you won’t be disappointed.

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    #83680

    bswalia
    Participant

    hello Mr. jim
     
    from where this book can be available?
    i am from india BE mechanical wish to go for sigma six certification i feel i can be benifitted from experience,please guide procedure to start my study in this regard
    with regards
    bswalia

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    #86652

    arul
    Participant

    send me

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    #86717

    Amini
    Participant

    HI
    Can you help me?
    Can you send me Information of six sigma for learn me?
     

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    #86718

    Anonymous

    Yes, I can help you. Try https://www.isixsigma.com. You will find a lot information about Six Sigma there.
    Ooops, seems that you have already visited that site, haven’t you?

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    #97140

    dhams
    Participant

    hello,
    JC
    Well, according to me you should to go http://www.netlibrary.com and read some of the good books related to Six Sigma. There is not shortcut in Six Sigma, please keep that in mind.
    good luck

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    #98111

    6 Sigma beginner needs help
    Participant

    Can anyone provide help in calculation behind
    1. Cpk
    2. DPMO
    3. 6 Sigma
    And samples please.
     

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    #98192

    Malcolm T. Upton
    Participant

     

    Cpk = Min (X – LSL , USL – X)
                        3s             3s
    x = mean of process
    LSL = Lower specification limit
    USL = Upper specification limit
    s = standard deviation
     
     DPMO=DPU (Defects Per Unit)   x  1,000,000 / # of Opportunities for Error in One Unit
     
    Use a sigma quality level calculator or a sigma quality level table to convert DPMO and/or %yield into sigma quality level

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    #98206

    Mikel
    Member

    What is your definition of opportunities for error?

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    #98290

    Malcolm T. Upton
    Participant

    That is always the tricky part. I’ve seen, generally, three approaches.
    1) Whatever you want it to be, just show us your justification.
    2) Whatever it needs to be. Keep coming up with opportunities for error until you get the Sigma Quality Level you want.
    3) Setting up generally accepted, company or enterprise specific definitions.
    A client I’m working with now has taken a simple version of 3 – each transaction has, by definiiton, one opportunity for error. In other words, to avoid the debate about defects, they are just counting defectives.

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    #98306

    Mikel
    Member

    Then talking any DPMO or sigma level would be kind of stupid then since there is no quantification of complexity. Do you agree?

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    #98544

    Malcolm T. Upton
    Participant

    True. The trade-off is between taking into account complexity or guarding against having people game the system. Hmmm, sounds like a lot of trade-offs when measures are concerned…
    Quality would be so much simpler if it wasn’t for all the people stuff ;-)

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    #99203

    gaurav kohli
    Participant

    hi,
      interested in getting six sigma in home business,whom to approach,pls. let me knom
    gaurav

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    #99234

    Malcolm T. Upton
    Participant

    If you are looking to apply Six Sigma to your home business, I’d suggest getting some of the books and reading up. Then apply the techniques to your business. Alternately, you could go to a public offering course and apply what you learn to your business.

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    #109473

    Revathy
    Participant

    Respected Sir,
                      Iam a one of the Quality Analyst in ITES BPO company. we have some doubt regarding calculate six sigma. Actually in our concern we are doing data entry operation. Here the same error repeat more than one time. how we define the defects per opportunity. For eg:
    Clear Image:10
    Information Not Captured:5
    Unwanted Information:9
    Unclear Image:8
    for above example how we find out the sigma level and how we define the defects per opportunity. please detaily explained the calculation for our error defects.
    Thanking You
    With Regards,
    Quality team
     

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    #109474

    Revathy
    Participant

    Respected Sir,
                      Iam a one of the Quality Analyst in ITES BPO company. we have some doubt regarding calculate six sigma. Actually in our concern we are doing data entry operation. Here the same error repeat more than one time. how we define the defects per opportunity. For eg:
    Clear Image:10
    Information Not Captured:5
    Unwanted Information:9
    Unclear Image:8
    for above example how we find out the sigma level and how we define the defects per opportunity. please detaily explained the calculation for our error defects.
    Thanking You
    With Regards,
    Quality team
     

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    #109768

    Anshul
    Participant

    How can I contact u?

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    #109953

    Roger Mc.key
    Member

    hi,
    my name is roger. i am working in a bpo. i need help in learning the ways to help my company get the best of the results by using six sigma methodology. We as a bpo want to make our customers happy by the services we provide, not only happy but delighted.
    i’ve heard that by using six sigma errors go down to atmost 3.4 errors in 1 million. wow that is the greatest advantage of applying six sigma to your business.
    kindly help me in getting the required information

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    #109984

    Mike Carnell
    Participant

    Roger,
    Everyone here was a novice at some point. Do yourself a favor and read about it without depending on case studies (at least for a while). They may make understanding easier but they also truncate your view of application.
    There is a blue bar on the left hand side of this screen (assuming you are reading this). There is a catagory called “New to Six Sigma.” It is a good place to start. After that there is tons of information in the bar.
    Good luck

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    #110675

    Chandar
    Member

    can you explain six sigma in the most fundamental form

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    #115552

    Ajay D
    Participant

    Clear Image:10
    Information Not Captured:5
    Unwanted Information:9
    Unclear Image:8
    Revathy, are the above errors being done by the same operator or are contributed by 4 different operators?
    Defects are how we define. Six sigma is customer oriented. Hence customer is not going to say that in one document , i had say 4 defects out of 300 characters that u enetered. he is just going to say that of the 100 data entered pages, he came across 4 pages that had errors in it. For him, he is going to make a straight 4% as error. For him, defect and defective is synonimous. ( he considers 1 page as one unit – he is not going to differentiate between defect and defective.)
    If it is one operator, then tell him that his defect and defective is the same. defects rate comparison makes u feel comfortable. Actually the customer calls defect and defective as same.
    Hence pls consider any no. of defects per page as i defective and then calculate the sigma level. yes, it woulod be low, but that it what it it is.

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    #116383

    Rajeesh
    Participant

    Thanks Steve for the info.
    Acutally I am quite new to this whole concept of six sigma, but I am facinated when I read couple of articles regarding that.
     
    Are there any online courses on this?  Do have any details on books that can be used as a self-taught ones.
     
    Awaiting for your reply
     
    Thanks
    Rajeesh N
     
     
     
     

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    #119296

    Long
    Member

    I am a Black Belt Trainee who has just completed my 1st week of training.  I can not see how any of the things I learned fit into my project.  I am questioning whether I have a good project but also whether I am capable.  Is there a support site for newbees?  Misery loves company (and it usually helps regain productivity).
    Please advise.
     

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    #119298

    Tim Horton
    Member

    First week of training…You should now be able to look at your project and define what is the problem statement, the scope, who should be on the team, perhaps research some baseline performance, and put together a high-level project schedule. Get to know the people the project will effect, and hear thier thoughts on the problem.
    It is typical for new black belts or green belts to get some coaching a short time after each training session, do you not get this coaching? Are there any other BBs in your company you could talk to? We can assist where we can…

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    #119307

    Long
    Member

    Thanks Tim. I have had the feeling that this is something I can not
    do I think partly because my project I think is one of those where a
    Champion just wants to cut a budget on something where there is
    no real defined process. Six Sigma tools probably can be
    applicable but maybe it is not a good 1st/training project. I have
    sent a message to my Master Black Belt requesting another specific
    1st/training project in an area I am familiar with and could be an
    SME and I can much more easily see how some of the tools would
    be applicable and worthwhile to do.I am a little scared what if this does not pan out for me. I quit a
    decent position before I agreed to take this assignment. It doesn’t
    work out and I lose my livelihood and my ability to take care of
    myself and family. My previous job(s) did not require near this
    type of detail and critical thinking. It is a whole new world for me
    and I just need to find a way that it does not defeat me. I hope that
    a switch to a project which with I am more comfortable will help
    and that subject will not be so new to me as the project I initially
    created a contract for. It is in an area I know nothing about. That
    can be a good thing, but maybe better left for when I have a little
    more experience with Six Sigma, its tools and methodology.Thanks for listening Tim!!!

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    #119320

    Mike Carnell
    Participant

    Roger,
    I would be happy to help as well. My email address is mike.carnell@CSIntlInc.com  Please send me yourphone number and time zone if you need some help.
    Regards

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    #119343

    McD
    Participant

    Roger
    Mike is a great resource, take advantage of it.  I’d be happy to help, too (mcd@is-sixsigma.com) but you got the guru there in Mike.
    I would advise you not to over-think it.  You can’t check your brain at the door, but if you simply turn the crank on the process it is amazing what happens.  Sometimes when your project is a little odd it takes some creativity to figure out how to get what you need, but if you keep at it, you can get some pretty decent results.
    Talk with your MBB.  Maybe you do need a different project.  Talk with Mike.  Not every project can use all the tools, heck, I don’t think any project can use all the tools, but the process really does produce results.
    In another thread a consultant mentioned that his client insisted on him having some skin in the game, and negotiated a contract where the consultant got a reduced rate in return for a percentage of the savings.  Most Six Sigma consultants drool at that prospect, because they know what kinds of results you can get.  Mike made some comment to the effect that if it was a large company, that consultant had an opportunity to change his lifestyle.
    This stuff really does work, but sometimes it takes a little creativity to see how.
    –McD
     

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    #119349

    Mike Carnell
    Participant

    McD,
    Thank you.
    That creates a little pressure!
    Regards

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    #126081

    tomdlind
    Member

    So to better understand DPMO, if I sum all the activities, actions, process steps, functions, contacts, and such from the point of purchasing raw material from supplier, through incoming inspection, manufacturing, warehousing, shipping, and finally billing of the customer, I would have theoretically captured all the opportunities for Defects. Is this correct? I would then take this value and multiply by the number of units sold over time to obtain the total DMPO value for say one year?Ex: Let’s say I manufacture toothbrushes. I have a purchasing dept. with 8 process steps, an incoming inspection dept. with 4 process steps, a manufacturing dept. with 25 process steps, a warehousing dept. with 12 process steps, a shipping dept. with 10 process steps, and a billing dept. with 7 process steps. This would be a total of 66 opportunities per unit. Now I sell 200,000 toothbrushes a year. Would it be accurate to say I have 13.2 million opportunities annually? Therefore to be defined as Six Sigma company, I would be allowed to have up to roughly 44.9 defects throughout my entire business annually? If this line of thought is correct, please just say YES. If it is not, please clarify my thinking as to definition of DPMO. Just now learning Six Sigma,
    Tom

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    #126358

    chandrakanth
    Participant

    Hi,
     
    Here is  a online tool available that will help you in your calculation.
    http://www.sixsigmaspc.com/DPMO-look-up-table.html
    Thanks,
    Prasanna

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    #126360

    chandrakanth
    Participant

    Hi,
    The DPMO is the issue here. Let us take one toothbrush. Let us see how many defects are there in one toothbrush after manufacturing. say (2 defects on one toothbrush). The number of opportunities to create that defect ( 66 steps you mentioned say 5 are responsible for the defect)
    So DPMO = Defects per Unit X 1000000/ # of opportunities for that defect
    ie DPO = 0.4
    DPMO = 400000
    Sigma 1.75
    Yield = 0.5987062
    CpK = 0.583
     
    Thannks,
    Prasanna
     

    0
    #126362

    chandrakanth
    Participant

    Hi,
     
    Here is  a online tool available that will help you in your calculation.
    http://www.sixsigmaspc.com/DPMO-look-up-table.html
    Thanks,
    Prasanna

    0
    #126363

    chandrakanth
    Participant

    Hi,
     
    Here is  a online tool available that will help you in your calculation.
    http://www.sixsigmaspc.com/DPMO-look-up-table.html
    Thanks,
    Prasanna

    0
    #126368

    tomdlind
    Member

    Chandrakanth, yes I agree, however my initial question was determining the definition of and quantifying opportunities. It would se that opportunity definition can be quite ambiguous and can be defined and made as broad as an organization desires, i.e., the more opportunities identified in a process or by customer requirement, the easier the ability to report a Six Sigma process. Also, when a company states that it is a Six Sigma organization, are all possible opportunities summed from beginning to end, as I described earlier? If all processes through an organization were summed for all the opportunities for non-conformance/defects, in my experience there could be thousands of process opportunities to realize a product or service.

    0
    #135321

    Eugene Jacquescoley
    Participant

    JC,
    As a physician and a Green Belt, I have to agree with Jim’s response. Moreover, you will find Breyfogle’s text quite useful for a your field of Radiology. Especially, practice management issues that you mentioned in your message.
    E

    0
    #135322

    mpl
    Participant

    My good doctor – you are responding to a very, very old post. 

    0
    #135323

    Eugene Jacquescoley
    Participant

    Yes sir. Unfortunately, I joined the fun and games rather late.
    E

    0
    #139245

    neoTheChosenOne
    Participant

    Hello JC,
    Dont learn six sigma. Instad learn Excel features like
    Pivot tables & graphing techniques.
    Figure out what problem you have to solve.
    Get some data about it.
    Look at the data (I mean stare at it, really)If it is not voluminous (e.g. # referrals per day from each source) look for trends (daily, weekly, monthly etc.) by segmentsA six sigma consultant would call this run charts and arrive at same conclusions as you did.If it is very voluminous, e.g. patient waiting time etc. do some pivot tables (which day of week?
    which hour of day? which dept? which location etc.)
    You can intuitively reach the solution from there onA six sigma consultant would call this segmentation
    he may even do some hypothesis testing etc. on this to scare you. But you dont need any such gizmosOnce you get comfortable with “playing with data’ in excel, and get the “feel for numbers” you will be ready to read the books which all those experts suggested you.

    0
    #140302

    Janet
    Participant

    Hi everybody,”Implementing Six Sigma” sounds great and I consider buying it since going to train for BB. Is it transactional?

    0
    #140303

    Heebeegeebee BB
    Participant

    Hi Janet,
    You might have better luck if you respond to newer threads…The post you responded to was posted close to 6 yrs ago.
     
    We have a new record!!!!
    ;-)

    0
    #140304

    Darth
    Participant

    How long has this Forum been in existence?  Can the 6 year record ever be beat???

    0
    #140326

    Brit
    Participant

    It started in 2000 – not sure of the month.  We definitely have the winner.

    0
    #140330

    Heebeegeebee BB
    Participant

    We have to keep an eye on the months/days now!
    ;-)

    0
    #140343

    Janet
    Participant

    Oh sh… I was so deep into reading info that didnt notice the date at all :-) Well, I went through the Q&A but did not see any section with a similar issue – how can a novice learn on his own. Or did I omiss something again? :-)Shortly: I am inbetween jobs now and want to use the time for certifying as a BB. I am already in contact with a trainer – not sure I can privately afford him though, however want to read also some really good books about SS (not only “Six Sigma for Dummies” ;-) What I read about “Implementing Six Sigma” by Forrest W. Breafolge III sounds pretty good – or is the book meanwhile also out of date? My only concern about the book was if it is transctional – that’s what I need at this stage. Any recommendations on literature? And where to find advices how to do it my way? :-)Huge tnx!

    0
    #146931

    Prabhakar V
    Participant

    Through reading u can gain knowledge.
    My sugesttion is with help of a trained 6 Sigma Black Belt u will have good feed back on ur query, which will show improvements in ur customer satisfaction.
    It is worth to spend on this account rather tah postphoning.
    In case ur interested please let me know ur willingness, we will proceed further.
     
     

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    #148193

    Praveen D
    Participant

    hi
    this is praveen …….
    can i get “Implementing Six Sigma” by Forrest W. Breafolge III in pdf format. i’ll appreciate if u cud send me the book to praveen_recker@yahoo.com
    love,
    praveen

    0
    #149479

    frank h. easley
    Participant

    While six-sigma is an interesting tool I think you should read LEAN THINKING by Womack. There is no better compliment to six sigma than Lean. The tools available in Lean Manufacturing greatly enhance the benefits of statistical monitoring through six sigma. I do not believe one can be as successful as possible using only one of the methodologies of process improvement.

    0
    #152735

    harbir singh sidhu
    Participant

    i have recently done green belt six sigma training; am doctor from delhi; like to work on projects to improve myself.

    0
    #169655

    A.deVera
    Participant

    You may be in luck…shoot me an email at amerdev@gmail.com

    0
    #169657

    Marlon Brando
    Participant

    I’m interested in your offer as well

    0
    #169662

    Dr. Ravi Pandey
    Participant

    Mr Brando,There is no rocket science in Lean…you can learn it very easily and very fast…However, knowledge and implementation are two different things.  So, it might take time to learn when and how to use it.You might have heard along that I don not have data, this does not apply to me etc….these are all symptoms of experience.  Know the theory and have a coach for application and you will be there in a jiffy. At least I believe that and we have structured our services towards that.  We have have both six sigma and operations experience and hence we better understand how managers feel what they listen to as well as challenges that Six sigma professionals face. rgds-ravi Pandey

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    #171449

    kumar
    Participant

    I dont have any questions with you. But i want to know how far it is effective by learning this. Will you get the job oppurtunities for the people trained with you.

    0
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