Hi Team,
Can any help me with the best possible result for below case by Creating a simple presentation with your Six Sigma Methodology highlighting your solution to tackle the situation.
X are managing an Staff hiring process of a XYZ Co. X team consist of 15 members. This process went live 6 months back and there are some plans of additional scope in coming months.
Current delivery has day-to-day issues leading to failure in meeting stakeholder expectation. There are SLA misses as well. Below listed are concerns raised by Team and Stakeholders.
Stakeholder Concerns
· Month close delayed for consecutive 3 months;
o Deadlines missed – Delay in processing month close journals
o Accuracy issues – Increasing number of reclass journals being processed during month close
· Communication gap – Close status is not being reported accurately. Activities are marked as complete even before they are performed
Team Concerns
· Lack of required resources is putting extra pressure on the team resulting in TAT miss and accuracy issues
· Lack of collaboration & coordination within the team due to internal differences
· Time consumption due to Manual Process. There is a Heavy Overtime during the Close.
· Input delays from Other teams (AP/AR team which also part of our scope) is impacting the downstream processes
The strategy should demonstrate plan towards achieving a steady state with no/ less concerns. Its should also reflect service readiness – including people, processes, technology and quality framework for future scope as well.
Appreciate your support
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