iSixSigma

Challenges in My Process Improvement Role

Six Sigma – iSixSigma Forums General Forums Implementation Challenges in My Process Improvement Role

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #55739

    Sambit Dash
    Participant

    Background:
    I had more than 8 years’ experience in Business development across various industries. Following my passion for process, data analysis, change management I invested lots of time to complete my black belt. It took me almost 2 years to understand & complete green belt and black belt.

    I was well connected with the leadership team, hence communicated them I want to pursue my career in the Process improvement/QMS area, and won’t continue in sales any more. Luckily they offered me a position to lead the process improvement activities for the entire group.

    But hasn’t been easy. Thought to share with you all the challenges I have faced till now, to check if I am on the right direction or not ; both for my career and for my organization.
    1. The leadership team doesn’t understand the six sigma principles and it methodology; becomes very difficult to communicate the improvement effort in a project mode and take sign off. They look to me as an support resource who will work with them to solve the operational issue in their way – sort of a helping hand.
    2. Few team leaders/Project manager are completely closed. They don’t share anything on their projects. Whereas I have been given the task to improve the process. Upon escalation it roles for few days but post that again same issues.
    3. Leadership team is focused only on revenue, though the top management – MD, Chairman knows very well the importance of the Process and to think and improve it in line with a methodology like Six sigma. They understand the cash flow & Profit-loss should be maintained. Rest is ok for them.
    4. Suggested improvement activities are not implemented till the client escalations come in the similar area.
    5. Controls suggested to ensure the key inputs are never implemented.
    6. Person whom I report is not a SSBB/MBB or from similar field. It really is challenging to share any analysis like – MSA, Regression, DOE. As he doesn’t have a clue about all this.
    This are only few ones I have shared …….

    0
    #201484

    Chris Seider
    Participant

    Not all leadership values continuous improvement or creating processes to scale up robust products and services so you must have an internal strength.

    I’m always told no and keep trudging on. I’m in a situation where CI isn’t valued by my immediate leadership but I just smile when he catches himself saying “you were right” and I don’t say I told you so back.

    0
    #201489

    Mike Carnell
    Participant

    @sambit.ximb I think you have unrealistic expectations. Yes the leadership Team cares about revenue. I am not sure why that is a surprise. That is the number that keeps your company viable. I got into this around 1983 and it was well known then through Juran that the language of management is money. It was then and it is now.

    http://www.bexcellence.org/-the-language-of-management-is-money.html

    Your leadership team does not need to hear every statistical detail of every single project to support you. That is what you are for. I had a CEO of a very large company who sat through about 30 project reviews. As he walked past me when he was leaving he said “I don’t want to see another fXXXXX GR&R.” It was the biggest issue the company had but who wants to see that many R&R’s. I did the sight support and I didn’t want to see them.

    Go read some books by Armand Feigenbaum. It will help you understand the business side of quality.

    My answer to your question is you are creating your own problem.

    Every project needs a financial model. You need to track your financial impact on the company and speak to them in those terms. You track annualized benefits and realized benefits. The annualized are what you should be getting based on a completed project and realized are what you actually got. If there is a negative difference between the two it is called Leakage and you need to be able to tell them where their money went.

    All that incremental saving is great philosophically but management doesn’t think like that. They want big jumps i.e. breakthrough which is what SS was designed to deliver. Just so you know the TPS has Kaizen (incremental) and a breakthrough strategy.

    There is also the common advice to get quick wins. That typically means you pick something simple. Nobody is impressed with simple. Pick out the thing that nobody believes can be fixed and fix it.

    If you want to sit in the first class section of the plane you have to earn the right. There no entitlement here because your job is more noble than anyone else’s. You get what you earn in this life.

    Just so you are aware if you are having this trouble, the BB’s that work for you see it and are running around telling everyone they don’t have management support. That one is on you. You need to do your job.

    Just my opinion.

    0
    #201496

    Mike Carnell
    Participant

    @KatieBerry I posted a long post (but not a rant) why this guy is creating his own problem but for some reason it didn’t show up. Is there like a waste basket these go into or did I just get censored? It wasn’t that harsh to use a @Cseider phrase.

    0
    #201498

    Sambit Dash
    Participant

    @cseider : thanks got your point…noted


    @Mike-Carnell
    : couldnt understood what you meant? i am trying to find what are solutions to this common issues – if these are common…

    0
    #201499

    Katie Barry
    Keymaster

    @Mike-Carnell It got flagged by the system because it had a link in it. I think it’s back now, yes? The one above is the one you were referring to?

    0
    #201500

    Sambit Dash
    Participant

    @Mike-Carnell thanks this was exactly where i was confused …got the direction now …will change my approach …..

    thanks again…..

    0
    #201503

    Mike Carnell
    Participant

    @KatieBerry It is the one I referred to. Thank you for your help.

    @sambit.ximb I was not trying to make you feel bad or anything else I was just telling you what I believed. When we get involved in who gets picked to be a deployment leader I will never select a “Belt” of any kind. The deployment leaders job is to deliver a successful deployment not do projects.

    The most successful deployment leader I have ever worked with was Dr. Wynand van Dyk. Smartest guy I have ever known but that is not why we chose him. Smart people are very common. If you read the book Outliers you see where Gladwell speaks about a study that demonstrates you are not guaranteed great results based on IQ (some equate IQ to being smart – in life they are different).

    When I looked at his track record as a Program (not project) Manager he had delivered 2 Concentrators and a Smelter (huge projects) on time and under budget. When our goal was established as rand/PGM oz. we (primarily he could tell you right down to the janitor every cost that contributed to rand/PGM oz). Project selection was very clear cut and done with data rather than someones random opinion. There is a huge difference between understanding the technology of a business and the business of a business. As a Program Manager you need to walk in both worlds.

    Just as an fyi Dr. van Dyk figured out the whole SS curriculum before the end of the first wave basically because he was very smart. It did nothing to change the absolutely amazing results he delivered both financially and 2 awards for Global Deployment of the Year.

    Just my opinion

    0
    #201506

    MBBinWI
    Participant

    @mike-carnell – sometimes people need to hear the truth. And sometimes that truth hurts.

    0
    #201507

    Sambit Dash
    Participant

    @Mike-Carnell : If you accept the truth in a positive way it doesn’t hurt…it helps….

    0
    #201508

    Mike Carnell
    Participant

    @sambit.ximb Just as a reference I answer these question with how I feel/think (those will have “Just my opinion” attached to them because people love to sue people over most anything these days and my attorney told me to do that) or it is a fact and those don’t have “Just my opinion.”

    I rarely spend any time worrying about someones feelings. If you post on the internet you have to realize you have opened yourself up to all types of issues with people who respond.

    I have made a lot of friends on this forum. I don’t mask my identity (there are legitimate reasons for people to do that) and I don’t sugar coat things and the honesty seems to have paid off in terms of getting to know some people where I value their friendship tremendously.

    There is a quote in the movie “The Big Short” about honesty being like poetry and everybody hates poetry. I think it separates people into who they are and that is a valuable piece of information.

    Some of that was Just my opinion.

    0
    #201510

    Sambit Dash
    Participant

    @Mike-Carnell : Thanks a lot for your time, appreciate your comments…

    0
    #201511

    MBBinWI
    Participant

    @mike-carnell – I’ll take your opinion over most people’s “facts.” Have a great Memorial Day!

    0
    #201512

    Mike Carnell
    Participant

    @MBBinWI Thank you. We have mutual respect. Enjoy the holiday as well. I know you served your time as well.

    0
Viewing 14 posts - 1 through 14 (of 14 total)

You must be logged in to reply to this topic.