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Change management training

Six Sigma – iSixSigma Forums Old Forums General Change management training

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  • #44662

    Lisa Zaccardi
    Participant

    I am wondering to what degree are your Black belts trained in change managment techniques.  When I was at GE, CAP was a week long training given to black belts and they implemented it within all of their projects.  In the training we have received now, it is only touched on in about 2 hours and really only utilizes the threat vs opportunity maix.  Also if you are doing more extensive training, do you feel it is making a difference within the organization.

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    #143611

    EdG
    Participant

    We have taken advantage of our partnership with GE to gain some CAP training from them.  Some strewn throughout the Six Sigma training (GB & BB levels) and some additional 2-day training on-the-side.
    If it were not for that, ours would be limited.

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    #143749

    KCBB
    Participant

    We had a GE MBB at my company. Our change management initiative followed CAP closely.
    We’re getting ready to do a refresher next month. People seem to be too busy to use the techniques, but not too busy to clean up the messes they make in skipping change management!
    We’re going to do the same “what do/don’t we do well regarding change management” exercises we did last year and compare the findings. I bet there won’t be much change. They’ll be receiving a kick in the pants as a result.

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    #143762

    EdG
    Participant

    Odd isn’t it, how we never seem to have enough time to do things right the first time but then always seem to find time to do it right the second time?  Or at least clean up the mess from the first go-around…
    We have examples sprinked throughout our organization.  We have had some converts but still have too many that we need to work on.

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    #143763

    jtomac01
    Participant

    What I am finding is Change Management/CAP training is very limited outside of GE.  Even within GE as a BB I was only given a 2 hour course in it.  I did eventually sign up for the “train the trainer” training…that was two days & was very enlightening.  Ironically it wasn’t taught by anyone from GE, had an outside Consultant teach it.
    Majority of outside training I am seeing goes to what the consultant or MBB/BB teaching it uses the most.  Pretty sad to say the least.  What is even worse is most Management pay lip service if even that to the importance of it.

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    #143921

    Bustos
    Participant

    My experience is that change management training is absolutely essential, and should be conducted prior to the start of BB training.  The BB’s themselves need to be aware of the impact of their own personal style on others, and also need to know how to lead others through change.  It’s a question of “pay me now, or pay me later.”  Unless your BB’s and MBB’s are already experienced change agents, this is a must-do.  I particularly like the Belbin model, used in “Team Accelerator” training.

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    #143936

    Marlon Brando
    Participant

    I  ahve  prepared  an excellent  Change  Management  PPT,more  than  100  slides,covering  all  the  new  aspects  of  Change  Management (using  more  than  10  references  and books)?

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    #143938

    NPope
    Participant

    We use a change management methodology based on the John Kotter model, and I have found it to be very effective and powerful.  Everyone in the organization is trained on the change management model (whether they are GreenBelts, BlackBelts, or not) and we have developed both readiness assessment tools for change and modifications to project and kaizen approach based on the model.  I’ve been very impressed with the results.
    Please let me know if there is any more info I can provide that would be helpful.
    The methodology is based on the following model steps:
    1. Establish a sense of urgency
    2. Form a powerful guiding coalition
    3. Create a vision
    4. Communicate the vision
    5. Empower others to act on the vision
    6. Plan for a create short term wins
    7. Consolidate improvements and produce still more change
    8. Institutionalize new approaches

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    #143942

    Marilyn Kerstjens
    Participant

    How can we get a copy of this presentation on change mgt?

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    #143943

    Scott
    Member

    Hello, Is your change management ppt. available for sharing?

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    #143945

    Connie
    Participant

    I would also like to know if the ppt is available for sharing.
    thanks

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    #143966

    Cravens
    Participant

    Destra Consulting spends about 3 days on change management as part of their BlackBelt training.

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    #143967

    Marlon Brando
    Participant

    Let  me  know  your  email?

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    #143968

    Bascokid
    Participant

    I would like a copy of your change management presentation.

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    #143975

    Marlon Brando
    Participant

    Thank  You  for  the  interest.Do  you  expect  to  receive  a  free  copy?I  have  spent time ,money  and  efforts  to  perform  such  a  unique PPT.If you  like  a  watch,a  car,a  ring,a  book,a  meal…you  would  be  ready  to  pay  for  it.Everything  seems  to  be  expensive ,but  the  “Intellectual  Properety” seems  to  be  free???I  wonder  why,why  and  why?Wish to  receive  an answer

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    #143981

    Mike Carnell
    Participant

    Fred,
    Maybe something has changed with Destra but when we did the deployment at BHP Billiton we were cleaning up the mess that Destra had left behind. The training material we say was exactly the opposite of what you are citing. The taught the entire range of statistical tools taught anywhere else but they were done in 3 day. The rest of the program was dedicated to change management and root cause analysis (the interesting part is that they differentiated root cause analysis from SS). It was a curriculum that was like a quilt – scraps of this and that pieced together. 
    The end result was BB’s that were great at preparing the team for change and no way to analize the data to decide what to chage to. Project cycle times were at 355 days.
    Obviously their internal skills at customer focus are no better since they were delivering this “product” with no clue they were completely out of step with the industry and customer benefit was next to nothing.
    Just my opinion.
    Good luck

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    #143982

    Mike Carnell
    Participant

    Lisa,
    Please consider this – particularly in the light of the GE example. GE introduced CAP long before we ever showed up to do Six Sigma. It was great for us because we were jumping on a fast moving train. There were still change issues but it was at a significantly lower frequency. The company understood change and how to manage change in the context of the company not within the context of Six Sigma.
    There will nothing more ineffective that to have BB’s running around with the only knowledge of Six Sigma and then when you combine the Change Management training they are the sole owners of that as well.
    If you want to make change effective you need the company to understand its role (all the people). The BB’s should be operating within the Change Management environment not creating it on a project by project basis.
    The number most frequently used for number of BB’s is 1%. Where is the logic in 1% of the company trying to drive SS and change management to the other 99%. It is much more effective to hae 99% understand change.
    If you want to see a replicable Change Program contact Val Larson at Beckton Dickenson and look at the program they have in place to anchor change.
    Just my opinion.
    Good luck.

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    #143988

    Patrick
    Participant

    Hi Marlo,
    I agree that there you should be paid for your PPT.   How do you charge?  I am considering buying a copy from you. My email is [email protected]
    Regards
    Patrick

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    #144012

    Scott
    Member

    Hello, I have a tendency to agree with your comments “I have  spent time ,money  and  efforts  to  perform  such  a  unique PPT”. However your comment “If you  like  a  watch,a  car,a  ring,a  book,a  meal…you  would  be  ready  to  pay  for  it”, is not lodgical as in this case there has not been the availabliity to preview, see, hold or given a method to gain an understanding of what is being purchased. This web site is not intended to haulk items but rather for a group of professionals to communicate and assist others in the advancement of our chosen profession.
     
    Everything  seems  to  be  expensive ,but  the  “Intellectual  Properety” seems  to  be  free???I  wonder  why,why  and  why?Wish to  receive  an answer

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    #144019

    Marlon Brando
    Participant

    I’m  not  doing  any  kind  of  business through  this  Forum.This  prepared  PPT is  not  for  sale.I’m  just  asking  questions??

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    #144066

    Marlon Brando
    Participant

    Let  me  know  your  email  if  you  are  serious?

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    #144067

    Marlon Brando
    Participant

    Let  me  know  your  email  if  you  are  serious?

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    #144068

    Marlon Brando
    Participant

    Let me  know  your  email  if  you  are  serious?

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    #144299

    Scott
    Member

    [email protected]  – Thanks

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    #145002

    Connie
    Participant

    I am very interested in the ppt. presentation about Change Management.  Sorry this is a bit late in replying.  My email is [email protected]
    thank you!

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    #146646

    Sbelle
    Member

    Marlon,
    Talk about a late reply, but I’m just now reading this thread! I am very interested in your Change Management presentation since I’m facilitating a team to put together a model for my company. I would be willing to share whatever info would be helpful to you in exchange for your ppt. My email is [email protected]. Thank you in advance!

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    #146712

    Marlon Brando
    Participant

    It seems  that  your  email is  not valid??

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    #146713

    Marlon Brando
    Participant

    Please  elaborate  more  about  the  suggested  Belbin  model?thanks

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    #146717

    Bustos
    Participant
    #146718

    Monk
    Participant

    Marlon,
    Can you share the ‘change management’ presentation with me too. My e-mail address is [email protected]
    Thanks

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    #146719

    EdG
    Participant

    Here are two websites that may help.
    http://www.belbin.com/  (within the UK) and http://www.3circlepartners.com/ (within Canada – these are the folks that do the Team Accelerator training for the George Group)
    Hope that this helps. 

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    #146720

    Marlon Brando
    Participant

    thank you

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    #146724

    qualitycolorado
    Participant

    Re: Six Sigma Program Success? Posted: Nov 3, 2006 3:24 PM

     

    Reply

    Regarding the topic “Change Management”: I have been working in process and quality improvement for more years than I care to admit to. I have experienced successes, as well as a few less-than-fully-successful efforts. In my experiences with Six Sigma, Lean, TQM simple PDCA, etc., it has not been the “technical” side of the effort that is most prone to failure; rather, it is the people side (change management, change leadership). Most articles that discuss the key issues of Six Sigma implementation (or Lean, or TQM, etc) tend to neglect this very important consideration.
    Additionally, most formal Six Sigma training that I have seen gives very little attention to effective change leadership. I highly recommend that all Six Sigma Master Black Belts, Black Belts, Green Belts, Champions, etc. (and Lean Masters, TQM practitioners, and all our other process improvement kin) immerse themselves in the better information out there about change management / change leadership.
    As one person who previously added to this topic’s thread, several books by John Kotter about change management are very good ( including “Leading Change”, “The Heart of Change” and “The Heart of Change Field Guide”).  These should be mandatory reading for anyone who gets certified as a MBB, BB, or GB.
    Additionally, the Change Management Leadership Center (http://www.change-management.com/webinars.htm) has some terrific information, including its highly-informative (and free!) webinar series and some very good (and free!) on-line tutorials (http://www.change-management.com/tutorials.htm). The next webinar series starts up later on in December.  The material from the Change Management Leadership Center is not specific to Six Sigma, but can be integrated very well into Six Sigma efforts.

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    #146726

    Marlon Brando
    Participant

    Great Contribution?Everybody  should  read  that…

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    #146738

    New BB
    Participant

    Hello- Is your ppt for sharing. Is so, please send it to me via email at [email protected]

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    #146740

    New BB
    Participant

    Mike- From your prior post, I guess you were part of the SS implementation at General Electric?

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    #146798

    New BB
    Participant

    Dear Mr. Carnell,
    I just read your artcile on Developing BB Change Agents. I was wondering if I could use sections of your article on a Champion ppt training presentation I am putting together (given Ms. Larson is on board). Of course, I will site your information accordingly.
    Thank you for your time on this.
    Kind Regards,
    A LSS Consultant- newbie

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    #146834

    Marlon Brando
    Participant

    Congratulation as  you  are  one  of  the  few  people who  still respect the  copyright ??

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    #146840

    Janis
    Participant

    I would also like a copy if possible .My e-mail is [email protected]

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    #146856

    Marlon Brando
    Participant

    Yes  It  is  for  sharing.But  unfortunatly  I  have  sent  copies  to  some  persons  who  have passed  those copies  to  a  third  party (making  business  ,without  respecting  the  copyrigt).Some  havn’t  given  any  feedback  or  response on the impact of  this PPT.I  have  some  good  experience with  some highly  respected  experts as  well.Based  on  all  the  above  I’m  trying  to  be  careful  and  selective.Good Luck

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    #146862

    Bambace
    Participant

    I can relate to your situation and I am sorry you were disrespected. I can assure you, I will not forward your slides to anyone.
    If you are looking for feedback, I will definitely send you some.
    As you can see, I changed my screen name to Jessica. You can reach me at [email protected].
     

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    #146936

    Marlon Brando
    Participant

    OK Jessica
    I  will  send  it ,evaluate  your  response  and  feedback.
    A Promise is  A  Promise.
    Afterall we  are  here (all professionals)trying  to  help  each  others.
    ……………………………………………………………………………………….??   
     

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    #146960

    Marlon Brando
    Participant

    Is  anybody  still  interested  to  receive  the  PPT  for  free?Please advise asap,indicating  the  email  and  a  promise “not  to  pass  it  to  a  third  person-keeping  the  copyright-“

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    #147436

    narayanan
    Member

    Thats a professional promise.  Please send the PPT.
    Shankar

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    #147446

    Marlon Brando
    Participant

    What  is  your  email?remind  me

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    #147447

    Marlon Brando
    Participant

    ?????????????????????????????????????????????????????????????

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    #148927

    Sbelle
    Member

    Oops, my correct email address is [email protected]. Sorry for the delay in responding.

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    #148964

    Marlon Brando
    Participant

    OK Sbelle I  will  send a  copy  to  you.Hope  that   you  are  serious as  I  have  sent  copies  to  some  persons  who  don’t care just to  confirm  receiving??I  was  really  frustrated  from  such  lack  of  ethic and  common  sense?but  I  believe  you  are  a  different  person  and  I  will  be  glad  to  help  you.

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    #164995

    Marlon Brando
    Participant

    Are  you  sure?

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    #165010

    Brandon
    Participant

    Have you been in hibernation MB? The last post in this thread was a year ago – then you post “Are you sure?”?

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