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Collecting Data in Training and Development

Six Sigma – iSixSigma Forums Old Forums General Collecting Data in Training and Development

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  • #31035

    Annette
    Participant

    I am working in trainng and development within the transportation industry; currently working on a Green Belt project to reduce the length of newhire training. The data collection phase of my project is proving to be a challenge, as there does not seem to be a sufficent amount of data available. Any suggestions?

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    #81609

    Eoin Barry
    Participant

    Annette,  What is the problem statement you agreed with your BB or MBB – does it have specific numbers in it or is it vauge? Is the opportunity a perception or is it a fact? If there is no data available you will need to implement a data collection plan (and build this into your project timeline) to establish a baseline, its a really good idea to get a lot of support for the data collection and to scope in detail the amount of effort required with your BB or MBB.
    On a technical note here is where confidence intervals and the 1.5 sigma shift is very useful (if your mgmt has bought into it) to set realistic project goals and objectives with relativley few data points.
    Best of luck, Eoin

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    #81615

    Arthur
    Participant

    I am a strong advocate in associate training and development.  I was one on 35 employees that grew to a 500 person environment in 5 years making training a very difficult tasks.  One of the projects I implemented was a standardization program.  The problem was: every day 5 of my team leaders would train 1 to 3 new associates daily.  This took about 1 hour from 5 team leaders every morning .  Training was 5 X 1 hr or 5 hours per day. (Not only was this costly, but caused the absence of all the team leaders from their start-up duties every morning).
    I set up a standardized training board which covered all of the necessary documents, tools, products, break schedules, etc, and had one team leader train all new associates for one week, then rotate.  This allowed the trainer to select the best person for their team for that week, which inturned encouraged the team leaders to take turn training, so that each would be able to select the best canditates.  Training time was reduced to 5 to 15 people X 1 hour which equaled 1 hour of training per day. 
    Hope this was helpful.
    (Try not to sacrifice training time for training quality.  You can train someone in 5 minutes and their quality will equal that of a 5 minute trained associate).
     

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    #81616

    Mikel
    Member

    I would suggest that you are driving the wrong metric. Newhire training is probably the most important contact you will ever make. Investing appropriate time is money well spent.
    I would measure effectiveness and if time can be reduced while increasing effectiveness – great. Effectiveness is measured by rate and quality of work immediately after training as well as some softer stuff like how well does the newhire understand and embrace your culture.

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    #81617

    Withheld
    Member

    I would suggest changing the subject of the topic to, “Improving the quality of new employee training.”
    Reduced time may or may not result.

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    #104911

    Yadav
    Member

    Lentgh of time—before they get hired from when they are interviewed? 

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    #104915

    Savage
    Participant

    It would seem to me if your data collection efforts have not been fruitful you may be working on a “perceived” problem rather than an actual one as said before.
    Assuming, however, that this is not true, perhaps you start this way – Process Map the new hire training process detailing the module subject, timing allowed to complete each module, the average delivery time for each module and Value-Add (defined as directly contirubuting to the candidates ability to complete their work tasks). Afterwards, you could do the following: Value-Added analysis focusing on lean efforts to reduce Non-Value Added time and Cycle Time analysis measuring Actual Training time versus Allowed time. A more detailed level of analysis would include SME’s in collecting the above items within each module of the training.

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