The better approach is not to mention anything about Six Sigma but to listen to the VOC and talk only quality. It is like implementation of an ERP system. In the 90’s, companies follow like lemmings, whether they need it or not and there are plenty of disaster stories. Many are still following that pattern for quality systems. However, companies are asking a lot more questions now and you should be prepared. The better approach for any quality initiative is to conserve the clients funding by providing them with a measured approach. ACFC is a great approach because it puts you in the customer’s environments and focus your attention on a particular account or series of accounts. Spending the time to do the necessary groundwork will obtain the necessary buyin to get the job done. What works at the biggies (my history is GEPS, Allied Signal and IBM) does not necessarily work other organizations. Dr. Ted, JD, PhD, MBB
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