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Communication Questions

Six Sigma – iSixSigma Forums Old Forums General Communication Questions

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #30090

    Carr
    Participant

    Does anyone have any insights on how to handle requests from customers who want to implement Six Sigma at their companies?
     
     

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    #78015

    James A
    Participant

    That would depend on what the request was – can you give me a clue?
    James A

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    #78017

    Cannizzo
    Participant

    There are a few thoughts that immediately came to my mind:

    You could pursue something like GE’s ACFC (At the Customer, For the Customer – take a look at their annual reports for more information). You then help the customer implement six sigma projects and reap the results. They are then “customers for life” — or at least more loyal than they were to begin with.
    You could point them to the consulting company that helped your company deploy/implement six sigma. Obviously, you could help them out with steering committee help, executive (C-Level) meetings to share best practices, etc. Same result as 1. above.
    You could point them to https://www.isixsigma.com/co/six_sigma and have them figure out which is best for them based on their specific needs and company culture.
    Good luck!
    –Carol

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    #78018

    James A
    Participant

    Carol,
    I’m truly surprised at you – you’ve made a number of assumptions as to the customer requirements, and not based your response on statements from the customer – shame on you  ;-)  (wicked grin – it’s Monday after all)
    James A

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    #78022

    melvin
    Participant

    I’d start a dialogue with them about what they’re trying to accomplish with a six sigma effort.  Keep in mind the possible joint benefits to your company and the customer.  This is a great means for improving connections with customers.

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    #146640

    Dr. Ted
    Participant

    The better approach is not to mention anything about Six Sigma but to listen to the VOC and talk only quality. It is like implementation of an ERP system. In the 90’s, companies follow like lemmings, whether they need it or not and there are plenty of disaster stories. Many are still following that pattern for quality systems. However, companies are asking a lot more questions now and you should be prepared. The better approach for any quality initiative is to conserve the clients funding by providing them with a measured approach. ACFC is a great approach because it puts you in the customer’s environments and focus your attention on a particular account or series of accounts. Spending the time to do the necessary groundwork will obtain the necessary buyin to get the job done. What works at the biggies (my history is GEPS, Allied Signal and IBM) does not necessarily work other organizations. Dr. Ted, JD, PhD, MBB

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    #146666

    Ronald
    Participant
    #177739

    Evil
    Participant

    16848

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