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Consumer Products Still (Often) Piece of Crap

Six Sigma – iSixSigma Forums General Forums General Consumer Products Still (Often) Piece of Crap

This topic contains 4 replies, has 3 voices, and was last updated by  Mike Carnell 6 days, 7 hours ago.

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  • #208530

    Strayer
    Participant

    After so many decades of general understanding the cost of poor quality, and the wide adoption of TQM, Six Sigma, and other quality/process improvement methods I’m amazed how often I buy something that turns out to be a piece of crap. We still have a long way to go. You might enjoy this Neil Young song as a reminder. https://www.youtube.com/watch?v=Ovum-GjYWKQ

    #208802

    Strayer
    Participant

    I’d hoped this might generate some discussion about what we do as professionals. What I do is investigate and understand the problem as best I can. (In this case it was a bur on a plastic part that prevented the safety interlock on the power switch from working and, since it was easily accessible, I filed it down and fixed it myself.) Then I report and clearly explain the problem and offer to help, or point them to where they can get it. With outsourced help desks and poorly written service level agreements, this information may never get to those who need it. But at least I tried rather than just going away as a dissatisfied customer.

    #208842

    Mike Carnell
    Participant

    Strayer The song is ok just never have liked Neil Young. That seems like it would be a good Kid Rock song.

    I don’t see it as something we are going to change. You know there is this image of how Japan is Quality nirvana. I had a client that was sending a ton of work on a new product to Japan and they wanted the suppliers checked. These were not mainstream people. We were rolling around the country where they weren’t used to seeing Americans all that much. The factories were in general as crappy as some you see here. Last year I worked with a Japanese owned company that wanted to process redesigned to go from focused cells to batch processing. Not just one factory but all of them.

    You know that saying about this world being a big wheel and it keeps on turning. It does.

    #209099

    Chris Seider
    Participant

    Can’t believe the “redesign” story. @mike-carnell

    #209103

    Mike Carnell
    Participant

    Chris Seider It is a fact. I did a 5 year plan machine by machine.

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