cost of poor quality

This topic has 1 reply, 2 voices, and was last updated 20 years, 4 months ago by Marc Richarsdon.

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January 29, 2002 at 12:31 pm #28644

Brian Lim
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We are trying to establish a system that measures cost of poor quality(COPQ). The COPQ should include tip of the iceberg as well as iceberg below water. I am wondering how to assess the iceberg below water systematically. Once we have that system, I believe the six sigma project can be defined systematically and assess the financial benefit in terms of reduced COPQ.

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January 29, 2002 at 2:37 pm #71647

Marc Richarsdon
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Read Juran’s Quality Handbook. In the 4th edition the section on Quality Costs is at pages 4.1 to 4.30. It breaks COPQ down into its standard components:
Internal Failure Costs
External Failure Costs
Appraisal Costs
Prevention Costs
If you don’t own a copy (you should), try your local library.
Marc Richardson
Sr. Quality Assurance Engineer

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