Customer Satisfaction

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March 4, 2005 at 4:02 am #38614

DinhNam
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I have a project of Measuring Customer Satisfaction. My company (Computer Services Company) has about 50 customers.
I want to research about CSI- Customer Satisfaction Index, but I have no any document.
How can I start my project? Please help me!
Thank you.

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March 4, 2005 at 9:00 am #115817

RK
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A book titled ‘Handbook of Customer Satisfaction Measurement’ by Nigel Hill has a good discussion on Customer Satisfaction indices.
You could look it up on the library shelves under ISBN 0-566-07766-3
Rgds

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