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Customer Satisfaction

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  • #38614

    DinhNam
    Participant

    I have a project of  Measuring Customer Satisfaction. My company (Computer Services Company) has about 50 customers.
    I want to research about CSI- Customer Satisfaction Index, but I have no any document.
    How can I start my project? Please help me!
    Thank you.

    0
    #115817

    RK
    Member

    A book titled ‘Handbook of Customer Satisfaction Measurement’ by Nigel Hill has a good discussion on Customer Satisfaction indices.
    You could look it up on the library shelves under ISBN 0-566-07766-3
    Rgds

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