Customer satisfaction index
June 9, 2002 at 4:43 am #29615
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In our company we do lot of customer surveys (internal and external) regularly. We want to have an index which shows the performance over the peroid. I want to calculate an index which considers the responses of indvidual questions, overall satisfaction and verbatim comments. Please give some websites, papers, or share the perosnal experience.
0June 10, 2002 at 8:17 pm #76278
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