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Data for What You Measure Improves?

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  • #41944

    SixSigmaGuy
    Participant

    We all know it’s true, “What You Measure Improves,” but does anyone have any quantifiable data that proves it?  I would appreciate it if someone could point me to some good studies done on this myth/fact.  Rumsfeld doesn’t work :-)
    I thought it was odd that a search on ISixSigma for “What You Measure Improves” came up with nothing; especially since I know for a fact that several of my own postings say that.  Searching for “What You Measure Improves” on Google comes up with hits in ISixSigma, but searching within ISixSigma finds no matches.  Any idea why?

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    #132112

    IknowU
    Participant

    Hi
    No stdy is required for things, which are very obvious and where commonsense is involved.
    The meaning of ‘ What you measure improves ‘, implies that you know you have improved but you need to still measure it, so that you are able to monitor it to sustain the improvement. If you donot measure something, which you think has improved, then how do u verify whether u have improved or not. This is commonsense and I donot think any example is needed to e quoted.
    Take any example from history and you will find that without a measurment system, you wouldnot have verified whehter something has improved or worsed.
    IKU

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    #132122

    Jered Horn
    Participant
    #132126

    SixSigmaGuy
    Participant

    Wow!!  Exactly what I was looking for.  Thank you so MUCH!! :-)

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    #132137

    Mike Carnell
    Participant

    SixSigmaGuy,
    I have a different recollection of the quote. From Deming, I think:
    “What gets measured gets done and what gets rewarded gets improved.”
    When we started doing this process work at Motorola we had what was called a RONA (Return On Net Assets) based bonus. It was somewhat effective but the link to performance was loose. There was a lot more drive from some of the management teams, I saw, to cover stuff up rather than fix it. That was somewhat explainable by the governments idiotic stand that if you didn’t declare in the bid that you were going to use SS then there was a legal issue with the contract and fines were soon to follow.
    The quote really flies in the face of the Hertzburg stuff. He contends that money is a hygene factor but time and time again we have seen middle management demonstrate passive aggressive behavior right up to the point someone slaps a price tag on participation.
    Just my opinion.
    Good luck

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    #132147

    Mr IAM
    Participant

    I think maybe the question is “does measuring something cause improvement?”
    I would say yes, but only if people know you are measuring it.  Measurement drives BEHAVIOR.  BEHAVIOR drives the improvement measurement does nothing if people don’t know about it.
    I have no statistical evidence to offer for this right now… but I have experienced it in many projects…

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    #132148

    SixSigmaGuy
    Participant

    Good point about “know”ing that you are being measured. 

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    #132201

    TipperG
    Member

    Although your reply in itself makes sense in a way (and hey, it this works for you, great), it is not a reply to the question the guy was asking. If you would have stopped for a second (would not have taken longer) and actually read the question with an open mind (forgetting your common sense), you might have noticed that.
    As it stands, your reply is a perfect example of the dangerous practice of jumping to conclusions without proper analysis of the facts at hand. Which is ‘not a good thing’ in my book…..
    Regs

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