Data Gathering in Financial Services Account Opening
May 1, 2008 at 4:20 pm #24758
Terri DonahoeMember@Terri-Donahoe Include @Terri-Donahoe in your post and this person will
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I am relatively new to the Six Sigma world and have started to work on a project regarding the length of time to open a new account at our credit union. Does anyone have a suggestion as to the best way to collect data on how long it takes to open an account (short of sitting there with a stop watch); also be interested in how to determine our customers’ expectations as to how long it should take to open an account. The concern is that asking them directly might not lead to a realistic response. For example, if you ask me how long I would like to wait in a grocery store line, I will tell you 30 seconds, which, of course, is silly. Finally, how many data samples should I collect in order to feel comfortable that the data is reliable?0May 6, 2008 at 8:33 pm #59354
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