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Definition of Quality

Six Sigma – iSixSigma Forums Old Forums General Definition of Quality

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  • #27214

    Rajanga Sivakumar
    Participant

    Quality is the customer’s perception of their whole product experience.

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    #66406

    Kim Niles
    Participant

    Looking from a process perspective, Montgomery best defines Quality as being inversely proportional to variability.

    Montgomery, Douglas. C. “Introduction to Statistical Quality Control”. Wiley & Sons, Inc. New York. 2001. 4th ed.

    KN

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