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Definitions of Healthcare Value

Six Sigma – iSixSigma Forums Old Forums Healthcare Definitions of Healthcare Value

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  • #25530

    Lorax
    Participant

    Folks,
     
    What are your favorite & most effective definitions of value? And while we are at it, who is the customer for Healthcare? It’s simple when dealing with a care providing function (eg  cardiology or the Emergency Department), but a bit trickier when thinking about support services such as pharmacy, HR or Environmental services which each seem to have a number of different types of customer.
     
    Lorax

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    #61663

    Cannizzo
    Participant

    According to Warren Buffett “Price is what you pay. Value is what you get”. Oversimplified, but basically I see value as what an individual desires to have, and would be willing to pay for. For patients it is primarily prevention or treatment of illness, but it is still a very individualized definition. For example, some people place a high value on personalized care. Others highly value the latest technology. The key to defining value is determining what your customers want.
    Our customers are those who consume the products or services that we offer. They include internal customers such as other departments who depend on our services, and external customers- the patients, insurance companies, other facilities,etc.  I think that the customers for each department should be defined individually as they are unique to the department.

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