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Delinquent on corrective action items

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  • #52055

    James2i
    Participant

    Having some difficulties dealing with one of my contracting company. Issue is described as below:
    This company that I’m working with had been delinquent on their corrective action reviews (CARs) for the last 18 months. They kept moving their estimate completion dates for their CARs to the right. Explanations that I got from them were due to instabiliy of our program and changes in requirements from a customer. Are there any guidelines or instructions from 6 Sigma to go back to them and tell them that they’re not complianced with 6 Sigma? Something that I can reference to….
    Thanks in advance!
    James N

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    #182497

    Vallee
    Participant

    “Explanations that I got from them were due to instability of our program and changes in requirements from a customer.”Not knowing the corrective action or investigation you did prior to setting the deadline… but this statement raises a red flag with me. With no assumptions, I have a few questions.1. Did you allow the contractor to get involved in the investigation allowing them to give input and ask you questions? A joint venture is more apt to get resolved.2. What were the original contract agreements and did they meet them… you asked for this amount by this time with these specifications and didn’t change right? 3. If capacity requirements were increased did you understand if the contractor was able to meet this capacity? Can you or would you help the contractor meet the new goals?4. If you did all of the above what is the contract and financial obligation to the contractor? Is there discipline and reward in place for meeting or not meeting the contract?Now I don’t expect disclosure but just want you think about the general perspective of these questions and whether this is common practice. HF Chris Vallee

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    #182522

    Wilson
    Member

    James,
    I do not know if there is something wirtten or a guidelines, but as far I understand CAR´s must be defined, implemented and follow. There isn´t any one excuse to not make any improvement on the non conformance about. In my understanding scheldules variation and changes in requirements are no valid unless the non conformace be involved.
    Completion dates is the final approval for you once the non conformance have no reincidence after a certain period. But what have happend in the  short term? What they have done for a containment action? Have you agree?
     

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    #182523

    James2i
    Participant

    Chris,
    Thanks for your response. We’ve been working with our contractor for the last 2 years but they kept changing the dates. The company is certified in ISO 9001:2000, 6s sigma, and CMMI. Just need something in writing so I can cite them for moving the estimate at completion (EAC) dates. 
    James N

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    #182527

    Vallee
    Participant

    James,Enforcement as Wilson stated blew ties in with your contract. It also ties in if your management is willing to support enforcement even if this is your only supplier.Just from past history I have seen where we helped the supplier with the processes you mentioned and made them successful.. You know, teach a man to fish…An offside example… I write up an employee for not wearing his safety glasses again and tell management to not let it happen again. Turns out that the employee could not do the job with the glasses on and it was never resolved. Do you really one to fix or discipline? or both!

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    #182532

    CC
    Participant

    If the company is ISO certified, try and leverage the requirement of 8.5.2 Corrective action. This is an area where the organization must have a procedure in place. Are they following their own process and procedure.
    Additionally, I agree with the intent of earlier posts. Your approach may be seen as adversarial if you are trying to hit them between the eyes. I have experienced similar resistance in both Six Sigma and ISO initiatives, and it is much easier to get change completed once you have a “team” approach.

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    #182555

    PB
    Participant

    James,Certification is ISO predominantly indicates that they have procedures in place to address the various elements of the ISO Standard. I am not sure how the ISO auditor looks at their CAPA process in that whether they have closeout process for open CARs and whether there are CARs open on the book for a specific length of time.As a customer company, your recourse is to help them figure a way to close these open CARs or take your business where you will get the service you deserve. Your best bet is truly understanding their processes and look to deviate and / or allow spec change if necessary so that you have that behind you. Also, you can set-up a specific time period under which you can look for same issue on product at receiving by double the sampling, etc.Six Sigma will help their manufacturing process better but not their ISO process better unless you have a transaction project on the books.My 2 cents.PB

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