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  • #28215

    Schuette
    Participant

    The question I have is what if the process is transactional i.e. Accounting, Purchasing, Human Resources, are the DfSS tools used to design redesing processes in these areas?

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    #69992

    anonymous BB
    Participant

    Jim – In theory they certainly could be, but I don’t know of any examples.  I am a DFSS expert for a manufacturing firm, and the people who design our HR, purchasing, project management etc. systems do an extremely poor job of “designing” the transactional systems and processes associated with these functions.  Few or none of them are or anticipate becoming BB’s and they are near the end of the list for Green Belt training priority. As a matter of fact, our system for tracking prograess and savings for 6 Sigma is particularily poor / hard to use / inflexible / hard to learn.   

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    #70016

    Girish Tiwari
    Participant

    I feel that if we do proper process FMEA we can use DFSS for transactional processes also.
    The point you are making for the savings part , yes I agree that it is difficult to measure the cost. But then this is something that is learning from the six sigma that all that we do non value added must be costed and then eliminated.

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