iSixSigma

Disposable Supply Availabillity in Healthcare

Six Sigma – iSixSigma Forums Old Forums Healthcare Disposable Supply Availabillity in Healthcare

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #25132

    Terry Malone
    Member

    I am doing a project whose goal is to increase nursing satisfaction with regard to availability of disposable supplies to the nursing units in a large medical facility. We are struggling with metrics to use as an indicator for this. We did not have any baseline data when we began this project.  Does anyone have any experience with this issue in health care?

    0
    #60416

    CraigC
    Participant

    Can you measure the nurse’s satisfaction?  You will want to gather your VOC, before you start measuring the causes of a defect.  It could be dichotomous, either the nurses are satisfied or not, or the nurses satisfaction is measured on a lichert scale.    It could also be a continuous measurement, say the products are delivered at a specific time, and you could measure how far off they are actually delivered?  Giving you the difference between expected and actual delivery.

    0
    #60454

    Sinnicks
    Participant

    what process failpoints is your team trying to over come? In otherwords, what barriers are your nurses experiencing in not having enough supply, which is leading to disatisfaction?
    If you answer these questions within the DMAIC framework, your metrics should fall out quite easily. mark.

    0
    #60456

    jclark7729
    Participant

    Do you know what the CTQs are (Critical to Quality).  If you have that, then it should be rather easy to design a template to capture data around the nurses’ CTQs.  From there, maybe you need to do an FMEA for the most critical issues.

    0
    #62434

    Rhineg
    Member

    I suggest you go back to your 5 Why’s for one more “Why”. Why are the nurses dissatisfied with supply availability? I suspect you will see issues such as interruption of patient care, extra travel to obtain supplies upon stock-out, etc. These will then provide good hints at the appropriate measures which should lead to correct inventories to serve the underlying variation in the patient process without over-investment in inventory.
    In the Control phase, you may also uncover “seasonality” in the demand process which will allow further fine-tuning of the supply equation (e.g. cuts & scrapes during sports and ice seasons).
    A word of caution: be aware of noise in the consumption data from “next best alternative” – if the right sized supply item is not immediately on-hand, the next size will do in a pinch.

    0
Viewing 5 posts - 1 through 5 (of 5 total)

The forum ‘Healthcare’ is closed to new topics and replies.