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Does six sigma suit this project?

Six Sigma – iSixSigma Forums Old Forums General Does six sigma suit this project?

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #53200

    Khatri
    Participant

    Hello,I am very new to this group. I require solution for a situation we face now.LoneStar delivers a wide portfolio of software development/testing projects. There are some 260 staff involved in 16 development/testing projects.One of the means of measuring the consistency and quality of LoneStar’s performance is the quarterly customer satisfaction survey. This has shown a modest improvement over 2 years and now stands at 8.67 on a scale of 1 – 10. However, performance is not consistent across projects – some projects score much better while some other projects have performed poorly in recent months. The objective is to improve overall quality of LoneStar’s project delivery and ensure that all projects perform consistently.1. How will you achieve this objective? Can six sigma be used?
    2. Outline the first 3 month plan
    3. How will you achieve any changes requiredCan you guys hel me here?Thanks,
    Anil

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    #188927

    MrMHead
    Participant

    What are your project CTQs?Are they always for the same set of customers? If not, I wouldn’t get too wound up in using surveys as a measuring device within the project. You need to find something closer to the process to measure for success.

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    #188928

    Stewart
    Participant

     

    How will you achieve this objective?
    Are you trained/experienced in Six Sigma and does the company culture support this type of project improvement activity?
     
    Can six sigma be used?
                Six Sigma can be used to identify & reduce variations in a process.
     
     2. Outline the first 3 month plan
     
                1 Month Define the Project
                2 Month Measure / Analyze
                3 Month Improve / Control
     
    3. How will you achieve any changes required?
     
                Teamwork, accountability, solid Plan & Change management.
     
    Can you guys help me here?
     
                 There is a guy here named Stan that loves to help.

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    #188929

    MrMHead
    Participant

    I was gonna suggest the first three month plan include SS-BB training…

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    #188930

    Andrew Banks
    Participant

    Anil:Six Sigma is a collection of many types of tools and
    techniques, many of which may be applicable. However, first I think it may profit you to better
    understand your problem. There is a simple tool
    that may help you uncover reasons that these
    projects have scored poorly on customer
    satisfaction. Perhaps you could try a (IS/ IS NOT)
    diagram to narrow your focus?Ask what is similar or is not similar between the
    successful and not so successful projects. I do not
    know what data you have available, but examples
    might be: On Time?
    On budget?
    Met all stated customer requirements?
    Error free 1st time?Build a table using a sample of the successful and
    “not so” successful projects. The results may point
    you directly to an area that needs your attention.

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    #188934

    MBBinWI
    Participant

    do your own homework.

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    #188937

    Mikel
    Member

    The only correct answer in the group.Anil, use your own brain this evening. With practice, it becomes a
    habit.

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    #188940

    Andrew Banks
    Participant

    Boy, I got suckered into that one – obviously a test
    or homework question on second read (albeit a pretty
    bad one). I guess I’m not too bright…Unbelieveable.FYI – you guys are pretty darn funny.

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    #188948

    MBBinWI
    Participant

    You’ll learn.  Unfortunately, too much of that happens here.
    BTW – based on my experience, it’s a trick question.  Customer sat is not a variable that has a predictable C/E relationship.  I watched the number move within the noise band on a product even though the complaints from the customers changed from transmission problems to not enough cup holders. 

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