iSixSigma

e-learning

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  • #45178

    Lisa
    Participant

    I need to train over 2000 green belts across two divisions. I have been thinking about using e-learning.  does anyone have any advise or experiences ?

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    #146685

    EdG
    Participant

    Just my opinion but I prefer e-Learning for refresher (or additional) training over the initial training.  I’m not saying that e-Learning is an ineffective method of training but during the initial training curriculum; it is easier to ask the instructor questions than the computer – quicker feedback.
    For the initial training, I like how GE Aircraft Engines does it.  Everyone goes to their Academy for their training – but that can be costly.
    Hopefully others can direct you to a specific source with respect to “the better option.”
    Best of luck.

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    #146691

    Dale
    Participant

    Training 2000 GBs all at once makes no sense unless you also have about 250 BBs assigned to mentor  the newly trained GBs through their projects.  And that assumes you already have a queue of 2000 projects ready to go.  I am assuming your primary business will come to a complete halt while you spend all of your available hours deploying SS.  (based on my rough estimate you will need to spend about 2.5 million hours over the next 4 months!) – (GB & project team of 5 @ 10%, BB @ 100%)
    It sounds like this training needs to be more of an introduction to SS.  Something like a 4 hour training session.  You could do an e-learning session, then a video conference session with local facilitators.
    Identify the most promising 5% and get them into GB training.

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    #146694

    Doug Evans
    Participant

    You’re going to have two challenges: getting everyone trained and having the capacity of mentoring 2000 Green Belts.
    I have been using online Six Sigma training for over a year and a half.  I use if for Black Belt training and DFSS training and offer both of these courses blended.  I am now in the process of creating three venues for our Green Belt training: 1. Our traditional 2 weeks of training, 2. Blended Green Belt training, and 3. Online Green Belt training.  Based on the success of our BB and DFSS training, I’m sure this will be widely accepted too in the GB community. 
    The biggest concern you will probably have is the respect of online training.  There is little respect for online training, so you WILL NEED to allocate time for the GB’s to accomplish the online training.  Also, you will need regular check-ins as they go through the online training.  Don’t give the learners more that 2 or 3 hours of self-directed study without giving them an opportunity for asking questions to make sure they’re aligned with the learning objectives.
    The data, yes, for those Six Sigma practitioners, there is data, shows there is a significant retention in both online and blended training over traditional classroom training.  Then, when you add the fact the flexibility online or blended training provides to the learner, you can see this as a win-win situation.
    You’ll need an online vendor since you will not have the time (over a year) to develop your own online training.  I’ve compared six vendors and chose Moresteam.com.  This is not a commercial for Moresteam.com, but I’ve been extremely happy with their material and customer service.
    E-mail me if you want more help:
    [email protected] 

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    #146698

    McD
    Participant

    One process I have seen work quite well:
    1. An online intro to Six Sigma that everyone takes – pretty short, an hour or two
    2. An online Green Belt overview that each Green Belt takes just before starting the first project – a little more in depth, perhaps 10-20 hours
    3. A slide deck for each tool that the Black Belt delivers to the Green Belt, or sometimes the project team, just before the tool is used
    As others have pointed out, it is critical that the GB have a BB to mentor.  Having the already prepared training deck for the BB helps his time a lot and ensures that everyone gets the same training.
    It is also critical that time is allocated for the online training.  If you have a detailed time tracking system, make sure that there is a charge number allocated for the training, and that the GBs know they are expected to do the training and charge the time.  If you do any sort of time planning, this needs to be in their capacity budget.  If you expect them to spend 10 hours training this week, then they not only need the 10 hours of budget, but they need 10 hours less of other work.
    One of the differences between a BB and a GB is that a GB knows some of the tools, and a BB knows them all.  The reality is that some BBs tend to be stronger in some tools than others.  The availability of the training deck helps the BB hone his skills with tools that he hasn’t had as much of an opportunity to exploit.
    But the mentoring is key, and with 2000 GBs you better have a pile of BBs
    –McD
     

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    #146699

    TAD
    Member

    I was presented with the same challenge just about two years ago.  From that, there are several pieces of advice that were given to me and some that I learned by “fire” that I hope might help you out.
    1.  Make a plan.  How was it determined that you need 2000 Green Belts?  When I was deciding the correct number of people to train to support our deployment of Lean Six Sigma, a very seasoned Master Black Belt told me to think my numbers backwards.  How much change can your organization support.  If we assume that a Green Belt project takes approximately four months to complete, that means your deployment will be introducing 6000 project’s worth of change to your culture in a year.  Can the culture sustain that much change?  If the answer is no, build a scaled deployment plan based on the tolerance of your environment.
    2.  If you have been asked to train these folks, I assume that you are a staff of one.  Without hiring outside resources, you need help.  I have found that the quickest way to get a deployment off the ground while ensuring thorough training is to use an online training partner.  What we did at our company was to design a blended learning model.  We pair the online material with classroom excercises and simulations.  We have partnered with Moresteam.com and I have found the material to be well thought out, accessible anywhere Internet access is available (this was a big consideration for us), cost effective, and interactive.  Recent research has shown blended learning to more effective than either online or classroom training alone.  It is not only more effective for long-term retention but students also report a greater degree of satisfaction with this type of training.
    3.  All of our associates that are in training are also required to work a project throughout their training.  Each of these projects needs a seasoned mentor.  If you will be mentoring all these projects in the beginning, I would suggest that you don’t have more people in training that you can effectively mentor. 
    I would be glad to share my experience with you if you desire.  My e-mail address is [email protected].
    Good Luck!

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    #146700

    Scott Sink
    Member

    I’m the Vice President of Business Process Improvement at MDS, a Global Life Sciences Company HQ’d in Toronto.  We are a year into a blended training model implementation with Green and Black Belts and it is going very well.  We use MoreSteam’s eLearning curriculum, we benchmarked heavily with other organizations doing blended training and built our implementation strategies and plans from our learnings.  There is a lot more to tell but I’d have to have some more specific questions to know how to help more. 

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    #146811

    B Westlake
    Participant

    You’ve probably read about the many benefits of e-learning such as lower cost, better consistency, easy reporting and management.
    However there is a catch.
    1. People can read 30% faster on paper than on a screen
    2. Most people simply find it boring
    For these reasons most e-learning fails. Even using video doesn’t help because it forces people to go at a fixed speed and makes review difficult.  Talking heads are also boring.
    For dedicated users such as uni students, these problems are less of an issue.  However, green belts are no where nearly as motivated to learn.
    To address these issues, e-learning must be highly interactive, motivating and above all, fun.  Interactivity does not mean pressing a “next page” button.  Very little e-learning in any subject area addresses these requirements, with perhaps one exception  http://www.q-skills.com

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    #147319

    PKT
    Participant

    Ye Lisa,
    As you might have already figured out that there are plus as well as minus for e learning. In my organisation, what we have started to do is have a CBT (computer based tutorial) as the start point which introduces the student to six sigma concepts and basic stats. At the end of this Multimedia based (voice+video) tutorial, students are expected to complete an online test and only if they clear this test and express their interest in learning it further, we train them in class room enviornment (BB train the GB).
    It has worked well for us as in a typical organisation scenario, if you train 2000 GB, all might not be interested. Out of 2000 50% of them might be interested in knowing SS, out of this 50%, only 20% might be interested inpursuing the same and in this 20% only about 10% of them will be eligible to take a proper training (due to either work constraints or some other constraints)
    PS: numbers in above paragraphs are indicative only and do not reflect true picture.

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    #147419

    qualitycolorado
    Participant

    Lisa,
    As several of the prior posters have noted, there are a number of options for the technical content.  E-learning is one option.
    However, that is just half the battle.
    To gain any meaningful benefit, the Green Belt candidates need to have 1) good projects to work on; and 2) good mentoring through these projects from Black Belts and/or Master Black Belts. 
    Sometimes, Green Belts are given fairly simple tasks initially, such as “replication projects” (implementing results from a Project at Location “A” into a similar environment at Location “B”), but it still takes Black Belts and/or Master Black Belts mentoring to help these Projects succeed.
    From my experience, for 2,000 Green Belt candidates, you are going to need 2,000 projects and (at least) 100 to 200 Black Belts and/or Master Black Belts (AND, enough good Sponsors / Champions to help make these efforts successful). 
    Do you have these kinds of support resources available?
     
    … hope this is helpful …
    Best regards,
    QualityColorado

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    #148069

    vandehei
    Participant

    Lisa,
    I would welcome the opportunity to share with you what some of our clients are doing and the successes they have seen using elearning. There are also support tools and MBB’s that we assign to these students while they are going through training to help them with the material, any questions and their projects to ensure success.
    Please contact me to discuss and I will be happy to share information.
    Thanks,
    Ann 

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