email management

This topic has 1 reply, 2 voices, and was last updated 15 years, 7 months ago by Josh.

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November 29, 2006 at 9:15 am #24577

Sweta / Mintu
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Hi
This for one of the financial process, where in we receive lot of request from concerned stakholders for action via Microsoft Outlook mail. It so happen that sometime we miss on touching the mail item or it get deleted by mistake so the requst is lost / not actioned upon. Is there any mail management system available through which we can monitor how mainy mails received, actioned, replied, closed / open, case closed.
Regards
Praveen

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November 29, 2006 at 5:13 pm #58930

Josh
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Praveen
You may want to use a different solution to track requests. One alternative may be to use Sharepoint. Sharepoint has the ability to track and manage request, which will transition you off from an email-bound process over to a more robust enviorment from which you can pull reporting.
Josh

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