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Entertaining Examples for Training Process Mapping

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This topic contains 17 replies, has 15 voices, and was last updated by  jewel 13 years, 3 months ago.

Viewing 18 posts - 1 through 18 (of 18 total)
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  • #31913

    lin
    Participant

    My company has several vistors from asia and we want to Train them to Map their processes.  What subject matter would be entertaining and meaningful for the vistors?  I was thinking of backing a cake, assembling a flashlight, etc.
    Any one have any EXCITING IDEAS…. 
    Bill

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    #85102

    S. C. Washington
    Member

    Making an ice cream sunday :)

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    #85103

    BobJim
    Participant

    Here’s a slightly different answer to your question. Have them do a simple process map for a common task, like making a pot of coffee. Then you, or one of your  instructors act out their process map. Try to follow the map very literally to see if they left out anything obvious, like putting in a coffee filter or pouring the water in the coffee makeror turning it on. This works better if they map a process that is common to them but maybe not common to Americans. That way you’re less likely to fill in the gaps in their process map with your own knowledge of the process. Their gaps in the process map will readily be evident to them.
    This is a great tool for quickly illustrating the importance of being thorough when you map a process.

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    #85108

    keyes
    Participant

    Hi,
    While I have no immediate ideas for you to use as a training example, you could always seek to find out about them first.
    What I mean is try and find something that is an interest to THEM. Either from their culture or if you can contact someone from their office to find out something about them.
    I’m sure that if you presented something that they knew and had an interest in then they would respond more positively to your presentation.
    Good Luck!

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    #85117

    David Ross Scott
    Participant

    From experience exciting doesn’t always work!!!
    I tend to stick to the safe, boring but effective making a cup of tea example.
    With CTQ’s being a cup of tea with milk, colour code 7 (American Tan) on a scale of 1-10, and temp 90 degrees celcius.
    You can add a bit of fun to it by saying that you have a really fussy wife / boss (customer) who will only accept tea that way.
    You can also have fun when doing your SIPOC to go as far back in the supplier chain as possible e.g. the cows that produce the milk, the plantation that the tea came from etc.
    God knows how this humour will go down with your visitors – but I’ve tried it with the Scots, the English and the Welsh and it gets a few laughs, and the process mapping principles across.
    If you decide to go for it all the best – I’m sure it will go down a treat!!
     
    David
     
     
     
     
     

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    #85126

    Bill Woehr
    Participant

    Hi,
    I have to go with Greg on this one. I don’t know where your Asian visitors are exactly from or where you are, but it would be best that you get something that they all have knowledge of or a common interest. Nothing like trying to explain about process mapping an ice cream sundae and then spending the first hour explaining what a sundae even is.
    If the visitors are coming from Asia, maybe you can go through the airline check in process. Plenty of variation and customer requirements there.
    Best of luck,
    Bill

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    #85134

    Matt M
    Participant

    Creating a paper airplane. 
    To start have someone come up and just try to explain it…then see how many look similar.
    Its harder than you think because everyone thinks their way to fold is the right way (variation) and after the map is done you can show how they are all the same.  You can even include dimensional measurements (variable data) to use in future classes for analysis.

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    #85192

    lin
    Participant

    Matt,
    I like the airplane idea.  Sounds like good  subject to suggest to our vistors!
    Thanks,
    Bill

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    #85282

    V HARIHARAN IYER
    Member

    The example can be from day to day life. viz;
    1) Coffee/Tea vending machine with varying requirement like Temperature(Hot /Cold) , Concentration(Strong/Light),with & without Milk,etc to catering all type of customers as per their taste.(Can be marketed Globaly)
    2) The preparation for coming for the training  from the country of orgin.
    3) Preparation for going for a world tour.
    There can be hundreds of examples from day to day life which are common to all over the world.

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    #85283

    Manoj Bhardwaj
    Participant

    I wish to share my thoughts related to process mapping.Any new process initiated to bring in change in the existing “System of Processes Needing a Desired Change” must begin with the good old 5W’s and 2H’s and the complex matrix resulting from the interaction of these 7Ws and H’s.It is exceedingly challenging to prepare an exhaustive and understandable “picture of the existing situation” which needs to be “improved upon”.This “picture of existing situation” is called the Process Mapping.
    Construction of Process mapping should be done by the team of green belts involved in the project;black belt should only encourage them to visualize more relevant details of the process and include these details. More the details visualized and included in the mapping, more is the possibility of success of the project.
    Manoj Bhardwaj
     

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    #85375

    Sandeep Kulkarni
    Member

    You can give example of processses such as

    Finding a bride or groom
    Getting passport
    Preparing hot Indian curry.
    Hope these would be very appealing !
    Sandeep Kulkarni
     

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    #85456

    reinaldo
    Participant

    Process Map is not the same as a Flow Chart.
    Process Map links interacting an interrelated processes. Flow Chart links interacting and interrelated activities of a process or processes.
    The first could be a MACROPROCESS and the second one, a simple Process.
    Process map is related to system thinking and a Flow Chart is related to process thinking *the second one is included in the first and there is no viceversa)

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    #85457

    reinaldo
    Participant

    All examples posted are not Process Mapping examples; all of them are flowcharting examples.
    Process mapping must show interrelated and interacting MACROPROCESSES (one container system of other contained systems). It may be a complete business process, from the inputs to the outputs.
    SIPOC is a concept of a system not a concept of simple process. SIPOC has some diferencess with flowcharting.

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    #86531

    MN
    Participant

    Yes ,You can use the following simple example:
    “cleaning up after dinner”
    steps in sequence:
    first:wash dishes,second:sweep floor,third:take out trash.
    Inputs & Outputs:
    Inputs:Hot water,Soap,Sponage,Broom,Bag/Can
    Process:Wash dishes,Sweep floor,Take out trash
    Output:Kitchen cleaned.
          Hope this would help,regards.       MN

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    #86533

    MN
    Participant

    2nd Example:Inputs to Outputs:
    Start car——Drive north to park St.—–Turn left—-Drive west————-Stop at 230 Park St.
    3rd Example: Getting gas for your car,primary process:
    Drive to open pump—-Turn off motor—-Decide  octane—-Decide on acount—-Remove gas cap—-Remove  pump—-Flip switch—
    Insert pump into tank—–Fill tank—–Replace hose—– Replace gas cap—————-Pay attendant.
        Please let me if those examples are meeting your request,thanks & regards.                         MN 

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    #98943

    Magoo
    Participant

    Reinaldo is 100% right, all mentioned demenstrate flows within a real “process”.

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    #98945

    GOLD
    Participant

    Here is a layman’s explanation of the distinction between a Process Map and a Flow-chart:
    If the map of the Country is a Process Map, then locations of its tourist places, beaches, etc. shown in the map, and their connects by air-route/railway/road, is the flow-chart.
    Any comments!
     

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    #142083

    jewel
    Participant

    hi how about the following:
    1. mapping a process in fnding a new job
    2. finding a bride or groom
    3. a vacation
    4. camping
    5. anger management
    6. grief process
     
    jewel

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