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Examples for QFD CTQ Drilldown tree

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  • #43277

    Neo
    Participant

    Hi,
    I would be conducting a short training on the QFD & CTQ Drilldown tree for a non-sixsigma audience. I am searching for some interesting real life examples, which are easy to understand to share with the group to make the session more lively.
    Can you please help…Thanks in anticipation. 

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    #137091

    BTDT
    Participant

    Neo:We usually use some kind of product/service selection. The deliverable is a good cup of coffee in the morning. You can first decide the attributes of a “good cup of coffee,” without restrictions to location, etc.The choices can be various types of coffee making machines for home use, or could also include a prepaid Starbucks card.When we ran this in Europe we got VERY different answers than previous trials. We had a moment to discuss market segments and survey sampling.When we were in New York, we used a QFD to define the requirements for a establishing a food cart outside the building. A good “how” might be, “Not being able to see David Blaine.” I was amazed that people would actually eat that stuff – “road food” they called it.Cheers, BTDT

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    #137388

    Thinking Six Sigma
    Member

    The best example I have is based on multiple contractors working at my house at one time.   I needed to make sure that they all knew what they were responsible for and that I did not end up with “I thought X was doing that part, I didn’t quote that piece”.   I simply did a CTQ flowdown for each and made sure they understood what piece was theirs.  Of course, it looked different for each since their specialty of work was different.   I got everything I wanted done and without any confusion in responsibility.   Not traditional maybe, but it worked.

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    #137411

    Heebeegeebee BB
    Participant

    What’s your email addy?  

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    #182622

    Ram
    Participant

    i am getting ready to teach QFD.  I am looking for an simple example that progressively builds the house of quality.  If you have an example, i would appreciate if you could share it with me. My email – [email protected]

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