I am about to commence a new round of projects and am looking for advice from anyone who may have undertaken a Fee Collection/ Charging Project in the past.
The High level objective of the project is to minimise fee income slippage. Some of these may be “one off” fees and others may be “on going” service fees. I am after guidance in establishing the baseline, as we have various levels authority on who can reduce the actual fees charged against clients.
The unit definition is obviously simple, which is any transaction that generates a fee.
However, would a suitable defect be “any fee that is reduced below the level of authority allowed”. I know this is broad, however varying levels of management can reduce fees by 25%, 50%, 75% and 100%.
Secondly, having established the base line, if executive management decide not to increase the existing service fees for customer satisfaction reasons, then the benefits will only follow through to new facilities that would generate a service fee. Should the benefit be calculated on the “Should Be” service fees, regardless on the management decision made?
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