Field Service Productivity
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Fontanilla.
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November 7, 2008 at 12:42 am #51277
Hi I need some help calculating field service productivity. Basically, I have a team of engineers who travel to customers to fix instruments. We charge for labor and travel. I need to know how I can calculate productivity based on how many labor and travel hours spent at each customers facility in a given week. The calculation should reflect 80% in the field and vacation, pto time etc..
Here is an example – there are 2080 hours per year for working, if you take out vacation, sick days etc the total hours per year is reduced to approx. 1800 hours. You take 80% of that time as customer time, the rest is used for admin.. What I need is a fundamental calculation for REAL productivie time. I think I have the answser however I want to confim it before I move forward. Thank you..0November 10, 2008 at 12:19 pm #177522Don’t you need to have the number of instruments to be fixed in the equation as well? The level of complexity of the repair might also be necessary. If it’s a routine service or major rebuild, it will impact productivity. You might show a tech working a week on a single instrument (major rebuild) vs another knocking out a dozen in a couple of days (routine maintenance). Or, you might show a tech spending multiple weeks at a customer location ’cause he likes the free food and swag…
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