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Field Service Productivity

Six Sigma – iSixSigma Forums Old Forums General Field Service Productivity

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  • #51277

    Hersey
    Participant

    Hi I need some help calculating field service productivity. Basically, I have a team of engineers who travel to customers to fix instruments. We charge for labor and travel. I need to know how I can calculate productivity based on how many labor and travel hours spent at each customers facility in a given week. The calculation should reflect 80% in the field and vacation, pto time etc..
     
    Here is an example – there are 2080 hours per year for working, if you take out vacation, sick days etc the total hours per year is reduced to approx. 1800 hours. You take 80% of that time as customer time, the rest is used for admin.. What I need is a fundamental calculation for REAL productivie time. I think I have the answser however I want to confim it before I move forward. Thank you..

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    #177522

    Fontanilla
    Participant

    Don’t you need to have the number of instruments to be fixed in the equation as well?  The level of complexity of the repair might also be necessary.  If it’s a routine service or major rebuild, it will impact productivity.  You might show a tech working a week on a single instrument (major rebuild) vs another knocking out a dozen in a couple of days (routine maintenance).  Or, you might show a tech spending multiple weeks at a customer location ’cause he likes the free food and swag…

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