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FMEA FOR BPO/CALL CENTER

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Viewing 3 posts - 1 through 3 (of 3 total)
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  • #43453

    Call Center Guy
    Participant

    Hello Friends,
    For all the FMEA ratings scales I have seen those seem to be more applicable to manufacturing industries or factories ( Especially for Severity and detection). I would like to know if there exist a customised FMEA rating scale as applicable to BPO or call center which we can use so that it will be easy for us to relate to and understand and apply the RPN ratings appropriately.Kindly advise.
    Thanks

    0
    #137835

    GomezAdams
    Participant

    For easc specific industry, you will need to make your own.
    Get a team together and brainstorm.

    0
    #137883

    Pradeep Sharma
    Participant

    I agree and to add, if you have historical data (say quaterly data), you can use that to set your own index number for severity and detectibility. You also need to consider human factor involved in call centers to decide on occourance and detectibility index

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Viewing 3 posts - 1 through 3 (of 3 total)

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