iSixSigma

FMEA For Non-Manufacturing Processes

Six Sigma – iSixSigma Forums Old Forums General FMEA For Non-Manufacturing Processes

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #43886

    Craig
    Participant

    I am looking for 3 or 4 examples of process FMEAs for non-manufacturing applications. If you have generated any such as this, just provide a brief description. Thanks in advance!

    0
    #139840

    Brit hey Darth
    Participant

    Please post an email address and I will send one from healthcare

    0
    #139852

    Craig
    Participant

    Send it to:
    @hotmail.com">wjc4616@hotmail.com
    I also am interested in seeing the flow chart with inputs and outputs if you have it.
    Thanks!

    0
    #139915

    Craig
    Participant

    Still looking for examples of FMEAS for transactional processes. Thanks in advance!
     

    0
    #139918

    Duke Okes
    Participant

    There is no real distinction between FMEAs regardless of application, although some industries (e.g., health care) have modified the format and terminology.  All that is required is:
    List the steps in the process, then for each step 1) List ways the process could fail to meet the desired outcomes (Effects = bad outcomes, not the causes for them), 2) List Causes (which could occur at this step) that would create those outcomes, 3) List Controls that would prevent the cause from occurring or detect the adverse outcome.  Then, rank the Effects on some scale related to the potential impact (Severity) on the customer (internal and/or external), rank the Causes the same way (likelihood of Occurrence), and rank the Controls based on their likelihood of stopping (Detecting) the defect.  The scale used it typically 1 = good and 10 =bad, with numbers between based on the relative goodness/badness.  Multiply the Severity, Occurrence & Detection numbers together to get the Risk Priority Number, an overall assessment of the risk.  Higher RPNs deserve more attention.  The AIAG manual for FMEAs provides definitions, examples, rating scale, etc.
    In my classes I often use frying an egg or changing a flat tire on a car as an example process to do an FMEA on.  Both are no different than transactions.

    0
    #139920

    Craig
    Participant

    Duke,
    Thanks for your inputs. I am looking for some real-life examples though. I am very familiar with how the FMEA process works. I am about to roll out the FMEA process to non-manufacturing organizations, and I am looking for some examples & success stories.
    Regards,
    HACL

    0
    #139987

    Gillian
    Participant

    Hi,
    I have recently completed a FMEA exercise for implementing a computer based enquiry logging system for a team working in the financial services sector.
    is this the kind of thing you are after?

    0
    #139988

    Felix
    Participant

    Hi Gillian,
    It would be great if you can share the FMEA :)
    [email protected]
    Thanks,
    Felix

    0
    #139989

    Steve SVK
    Member

    Hello Gillian,I would appreciate if you would share the FMEA
    [email protected]
    Thanks a lotSteve

    0
    #139993

    Roland
    Member

    Hi, Gillian & Steve –
    I would also like to view the FMEA(s) that you have.  I am in Quality Assurance and I am looking to “standardize” our approach(es), if possible.
    Thanks, in advance.

    0
    #139997

    Eugene Lanning
    Participant

    I too would like to see what you developed.  Please send to [email protected]
    Thanks,  Eugene

    0
    #140005

    greenhorn
    Participant

    Hi Gillian,  it would be really nice to see how you used for a Non-manufacturing process.  Kindly send me a copy too, [email protected].  Thanks a lot.

    0
    #140098

    Nwajei
    Participant

    Gillian,
    it would be great, if you could share it with me as well.
    Frank.Wesseler at xerox.com
    Thanks in advance,
    Frank

    0
    #140470

    Schultz
    Participant

    Hi Gillian,
    I too would be interested.
    Thanks in advance,
    Charlie

    0
Viewing 14 posts - 1 through 14 (of 14 total)

The forum ‘General’ is closed to new topics and replies.