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Viewing 13 posts - 1 through 13 (of 13 total)
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  • #28521

    Ashman
    Member

    I own a very small HVAC contracting/service company (6-8 employees). Six Sigma sounds interesting but appears to be geared toward companies much larger than mine. However, quality workmanship and customer service are my highest priorities. This seems to be the basis of the Six Sigma concept.Is it for me???

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    #71230

    Tom Black
    Member

    Steve,
    Six Sigma is a problem solving methodology.  Do you have some specific problem areas that are bugging you?  Some that won’t go away, but keep recurring?  Are there inefficiencies that you need to reduce?  If so, you could be a candidate for Six Sigma.
    Typically I would say a company should have full time Black Belts.  But even one would be a huge portion of your workforce.  That is unrealistic.  However, if your problems are big enough, that is costly enough to justify it, you might send one employee or yourself to a Green Belt training course.  We typically ask our Green Belts to work 25% of their time on their project.  This training would provide tools that could be applied to your problems.
    In all frankness, you might be too small of a firm for this.  I am interested in what other people might say.
    Tom Black, MBB

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    #71260

    Chris Walker
    Participant

    Steve,
    I am a strong advocate for integrating Six Sigma and general quality management and continuous improvement tools and methods into small businesses. Here is a tip: most Six Sigma consultants are very expensive and would not be worth your time.
    My suggestion is for you to either spend the time yourself investigating the methods and tools of Six Sigma (and other methods) that are available on this website or any number of hundreds of other books out there
    Another option is that you can email me at [email protected] I am actually working with a few small businesses here locally to help them implement a quality program. I’d be glad to assist you in any way I can. What I’ve done is taken my experiences and other useful materials and consolodated them into plain english. This may significantly reduce the time and money spent on Green Belt training or hiring a consultant.

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    #71271

    Netra Chandrasekhar
    Participant

    I agree with Chris…going for Six Sigma training or hiring a consultant would not work out costlier…Let me also know if you need some study materials and tips simple Six sigma tools. I’ll be glad to share my experience.
    Let me know what recurring problems you face in your business. If you know the solutions, just implement them instead of wasting time on Six sigma just because it sounds interesting. But if you are unable to identify any workable solutions for your problems, then six sigma is the right option.
    Regards,
    Netra

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    #71276

    Netra Chandrasekhar
    Participant

    Steve,
    Mail me at [email protected] if you like to take some tips from me

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    #71292

    Christan Zantboer
    Participant

    Doing Six Sigma has, to my opinion, nothing to do with the size of the company. If you’re after Quality and Customer Service it’s a more then right methodology for improving your business. As mentioned by others the cost of hiring a consultant are high. However if you’re able to make time available from yourself as well as from a few employees it is possible to go the “DIY”way. Feel free to e-mail me at [email protected] if you like to more info. I worked as a BB and MBB and felt it experienced it on the shop floor doing projects as well as rolling out training and guidance of others’ projects.

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    #71302

    Steve MacDougall
    Member

    Steve,
    I agree with what the others have said.  While I truly support Six Sigma, given the size of your company, it wouldn’t be worth the time and expense to send either yourself or one of your employees through the formalized training.  I’d recommend that you do some checking either through this web site, or through an online bookstore for reference materials that can step you through the methodology of Six Sigma. 
    If you’d like to discuss this with me, even though you’ve received several other email addresses from the great responses to your question, you can do so at [email protected]
    Good luck! 
     

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    #71325

    Gary Wadhwa
    Participant

    We have a small group practice of Oral & Maxillofacial surgeons. I am a surgeon with MBA and black belt six sigma and I have trained several of my employees to think in terms of processes and use DMAIC methodology for projects.
    I think it is worth the investment to train at one person in this methodology. I definitely saved over 100,000 dollars in cost saving while undergoing black belt training.
    Gary Wadhwa
     

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    #71328

    Cone
    Participant

    One thing to note from most of the rocket scientists that have responsed to this is that your typical Black Belt thinks they can analyze a financial return without any data. The antithesis of what they are really taught as Black Belts.This is a business decision as Gary Wadhwa points out. There are options of on line courses or reading of books, but most of these are teaching a dogma of Six Sigma like –Six Sigma tools are all you need
    Six Sigma tools are perfect for addressing time
    Six Sigma projects average a value of >$200K$200K$200KAll of these things are nonsense. Six Sigma is powerful, go get professional help. If you ask around, you will find someone locally who can structure training and on site support for your enterprize. They will structure something that your organization will see the value in. Let people know your general location.

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    #71330

    niraj_gyal
    Participant

    This is probably blasphemous on this site but i cannot resist saying it as I really belive it might help you.Try TQM – it is much more easily adaptible for small outfits and starts with the simple tools and a heavy dose of customer orientation and employee involvement. This may not take you to six sigma but will take you a long way in improvment from your currrent state. If you need further inputs on this please e mail me at [email protected]

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    #71336

    Chad
    Participant

    It is because you saind it is.  The question is how do you measure quality workmanship and customer service.  It helps if you define who those two objectives are met.
    Six Sigma can assist you in measuring how well you meet each objective.

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    #71341

    David Snyder
    Participant

    Six Sigma on a Shoestring
    Spend just under $100 and buy “The Six Sigma Way” and the “Six Sigma Way Field Book”.
    They are great tools for communicating what SS is all about and provide tools and case studies of admin projects.
     
     

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    #71345

    vin
    Member

    Steve – I believe Six Sigma benefits companies of all sizes. However, as the others have pointed out, the start-up costs of a Six Sigma program can be quite high and may not be a viable option for smaller organizations.How about this idea: Hire 1 Six Sigma Black Belt or Green Belt into your company to fill an EXISTING open position (assuming there are open ones). That person can then be the in-house Six Sigma consultant for you, while having him/her have a full-time, regular job can help defray the cost if you are concerned about increasing overhead. Of couse, you will probably end up paying that person quite a bit more than the other candidates, but it could pay back quite quickly. Just a thought…

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