forecasting volumes

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    I need to carry out some forecasting. The data is in respect of incoming transactions (insurance claims) and there is a critteria relating to the transaction (is it paper or electronic), the transactions are historically paper based and over time an increase in electronic transactions/reduction in paper transactions has occured. I need to be able to apply some forecasting to understand how many electronic transactions will there be in XX months/years. I have looked at the various forecasting options and linear seems to be the most simple, however, I am not sure it is the model I should use for this type of forecasting – appreciate any advice?

    There is obviously an unknown in that the rate the electronic transactins increase by is expected to plateau out but when is unknown – can this be catered for in forecasting?



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