iSixSigma

forget it

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #42553

    rsotelo
    Member

    I am building up a Quality Program for a CRM (Call Center).  I will be using Kaizen and QC.  Can anybody provide me how to start it?
     
    Thanks.

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    #134439

    Ken Feldman
    Participant

    Typically you would start from the beginning…….in this case, FIND OUT WHAT THE HEXX YOU ARE DOING BEFORE YOU START.  Do you even know what Kaizen and QC are? 

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    #134440

    rsotelo
    Member

    Thanks for the reply.
     
    Yup, I have 18 years of QCC and Kaizen experience.

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    #134441

    Mikel
    Member

    Darth,
    Just when I thought charm school was working with you, you revert back to your old ways.
    Follow my lead and be a kinder gentler jerk in the future – okay?

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    #134445

    Adam L Bowden
    Participant

    I don’t get it – you have 18 years experience with Kaizen and QC- how could you NOT know how to start it unless you were the tactician at “the coal face”. 
    QC – – non value added – get rid of the department and make employees accountable
    Kaizen/Kaikaku – if you have a strategic plan you can do strategic deployment – alligning Lean is a no-brainer unless the culture/Leadership are resistant as hell.
    my 2 c worth
    Adam

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    #134458

    IknowU
    Participant

    Very simple…..Form Quality circles, empower them to take day to day decisions, so that their supervisors become redundant and engage their supervisors in activities where they can add value to the organization…..got it !
    In short—– First prepare a foundation ie. proper infrastructure, which wil help u to build Kaizen…
    Yah…QC is redundant…so you can start making change from your own area.
    All the best !!
    iknowu 

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    #134465

    AB
    Participant

    Really depends on whether and how much you are willing to pay. But free advice is limited to a quick diagnosis or a link to an existing article on the web.

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    #134468

    rsotelo
    Member

    Thanks for the 2cent worth.  Sometimes, I have to step back to move two steps forward.  Even Superman does that!

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    #144071

    Cherukara
    Participant

    Hi: wonder how is your CRM program coming up?
    Is QC doing any good for you?
    Have you been able to delight your customers yet with any of the QC implementation?
    Is the customer satisfaction index up as a result of your CRM?
    I want to have your success story if you have any.
    Cheers! Dominic

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    #144077

    Marlon Brando
    Participant

    To  be  honest  Please don’t believe  in  any QC success  story (if it  is  not orginated  from  a  Japanese  company??)Just  my  opinion based  on  experience.

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    #144083

    GB
    Participant

    Marlon,
    Your statement was as sweeping as it was ignorant.
    Show us your data to reinforce your sweeping claims…If not, then just return to “lurker status”…
     

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    #144085

    Saherngu
    Participant

    hbgb b^2
    Your statement  “Your statement was as sweeping as it was ignorant.”  is as sweeping as it is ignorant.  You fool.

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    #144086

    GB
    Participant

    James,
    Do you even understand the comment?
    Why drop a bomb, then run?   Stick around and back your claim(s).
    For Marlon to say that any and all QC success stories are spurious unless they come from Japan is indeed sweeping and not supportable by data.
    Marlon has generated several…no…many such comments that are not supportable by data.
    The search function is your friend!

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    #144087

    GB
    Participant

    And James, darling, there is no need for personal attacks here, unless you are actually Marlon posting under a different nom de plume…

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    #144089

    Saherngu
    Participant

    HBGB B^2, hi sweetie,
    “Darling” is it now … and I never knew you cared …
    kissy kissy
     

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Viewing 15 posts - 1 through 15 (of 15 total)

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