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Gage R&R for Losing Quotes/Increasing the Conversion Rate Project

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This topic contains 3 replies, has 4 voices, and was last updated by  Mike Carnell 2 weeks, 3 days ago.

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  • #239202

    ansam
    Participant

    Hi All, I hope you can help..

    I’m currently working on a project to find out why we are losing quotes and basically trying to increase the conversion rate. So I have been advised by my BB trainer that gage r & r wont be required for my project, but my coach at work is saying I have to get that but not sure how do I do that and what data I need.

    Thanks

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    #239204

    Daniel Sims
    Participant

    One option would be to ensure your quote issuers are drawing up quotes to the correct cost. Pre-prepare quotes and attach an expected price range, then allow them to draw the quotes up and look for a variance in the quoted figure. But it sounds like you haven’t really formed the project goal yet, admittedly your post is short, but by your question you seem a bit lost. You know your high level issue, your conversion rates for quotes isn’t as high as your business expects. It’s a good idea to now drill down into this and extract a workable project goal. Your quotes won’t be successful due to cost primarily, but also lead times, previous experiences, reputation etc Any customer analysis is beneficial at this stage, to understand what they need, what they want and what they expect. My opinion on your gage R&R situation is that you shouldn’t be looking for an excuse to use a tool, you don’t wander around the house with a screwdriver hoping to see a screw sticking out somewhere, likewise you should be using the tools and techniques when you identify a need to use them. If your coach at work is saying you need get one done he should also be able to guide you as to why. I can continue giving advice but without knowing more it’s hard to say, and I’m sure others on here will give you some pretty stellar guidance.

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    #239400

    Strayer
    Participant

    One of my major complaints is when people say that you must use a particular tool because it’s part of the process. GR&R is about determining how much of the variation you’re seeing is due to inherent variation in a physical measurement instrument. There are better tools for MSA when you don’t have a physical measurement instrument, and force-fitting GR&R is likely to mislead.

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    #239456

    Mike Carnell
    Participant

    @ansam I am along the lines of @Straydog. This would seem to be a waste of time. If your coach at work is going to give you a hard time about this turn it into an attribute gage study. Get about 20 old documents that are accepting and rejecting you quotes and run it as an attribute agreement study. Who knows maybe it isn’t as simple as it appears.

    The other side of your process is, this is my assumption, that someone enters it into a system as a go/no go. Go back and audit the 20 you just pulled and see if they were entered correctly.

    Just my opinion

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