GB tools or GB fluff
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CBetts.
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June 28, 2002 at 12:03 pm #29747
Is there a belief out there that the following “tools/philosophies” should be taught in a transactional green belt environment? –
conjoint analysis, product stage-gate process, market segmentation, concept engineering, KJ analysis, concept selection, demand and forecasting analysis, channel planning, profitability analysis, predictive market modeling, marketing functionality reviews, statistical tolerancing, modular design, value chain modeling
Or, should all green belts – transactional, operational, sales/marketing, manufacturing – be taught the same tools (fundamental process improvement tools geared toward project success like SPC, MSA, DOE, root cause analysis, basic and descriptive statistics) with different application strategies based on their particular business environment?0June 28, 2002 at 2:23 pm #76731
Adam L BowdenParticipant@Adam-L-BowdenInclude @Adam-L-Bowden in your post and this person will
be notified via email.Hi Bob,
My opinion is that the GB course material should be fairly generic and if need arises to create a specific course for say Marketing to include the specific tools you identified. Honeywell did just this and they labelled it “growth green belt training” and used the same tools you identified.
Regards,
Adam0June 28, 2002 at 3:08 pm #76733In the end, the goal should be for all your Six Sigma professionals to be trained in all the tools regardless of their current deployment. This will allow for them 1) to be familiar with the tools because you never know when they may need them, and 2) for them to work in any area of your company.
Specifically, you need to answer two questions about your transactional areas:
1) what kind of experience with quality/performance improvement do they have? (often the transactional areas were forgotten even if the manufacturing areas have been involved in quality methodologies)
2) how available is data? (manufacturing environments tend to have access to more data than transactional environments)
Create 2×2 matrix with your answers. The vertical is Experiene with Change Low to High. The horizontal is data availability. When data is low, and experience with change is low lean more toward getting good at change management and getting after low-hanging fruit with the basic logic of systematic thinking (DMAIC). When data is low but experience with change is high, understand that data will be tough to get, mostly discrete, but your people will be helpful because they are more use to change. When data is high, but experience with change is low, you still will need to tread lightly to acclimate peopel to change. When using sophisticated tools, Ease people into them. When data is high and experience with change is high, go all out.
You may have to build the knowledge slowly into your transactional areas. There is nothing wrong with training your GBs lightly in the more sophisticated tools, and then bringing them back into training later to provide more sophisticated tools when the data infrastructure is more mature.
I have a presentation on the nuances of applying Six Sigma in transactional environments. Provide your e-mail and I will be happy to share.0June 29, 2002 at 11:15 am #76745Bob,It is tools — usable and used. That means all tools are candidates but only if the application is appropriate and we have a tool master — not just someone with a fancy list of names.The traditional, generic, Green Belt tools are usable and their use has been proven. All processes need to be visualized and measured and the resulting data needs to stand up to some validation. Thats all.Please explain the usefulness of the tools you listed with a brief explanation of how you have used them. We all will learn from the explanation. Gary
0June 30, 2002 at 2:33 am #76755CJS – I will be happy if you provide me with a copy of said presentation
My email is [email protected]
Regards
Xavier0July 1, 2002 at 6:14 am #76767
Pier Giorgio DELLA ROLEParticipant@Pier-Giorgio-DELLA-ROLEInclude @Pier-Giorgio-DELLA-ROLE in your post and this person will
be notified via email.CJS,
me too, I’m interested in your presentation about transactional Six Sigma.
Thanks.
Email: [email protected]o.com
0July 1, 2002 at 6:50 am #76769“I have a presentation on the nuances of applying Six Sigma in transactional environments. Provide your e-mail and I will be happy to share.” —-
I would be grateful if you could share the presentation with me. My e mail address: [email protected]
0July 1, 2002 at 12:20 pm #76777Gary:
We haven’t used any of the tools I have listed. The initial GB training sessions for transactional folks have been conducted using what I consider traditional tools – project chartering, operational definitions, measurement system analysis, SPC, capability indices, root cause analysis tools (correlation, regression, hypothesis testing), DOE.
Now that our Sales and Marketing sectors are next in line to receive Green Belt training, we are wondering if the tools that I have listed are just “fluff” or truly beneficial Six Sigma tools.
I obtained this list of tools by reviewing GB training agendas and synopses from various consultants and six sigma companies throughout the country. The purpose of my post is to try and determine if anyone else has used and benefitted from the use of these tools – or are they just fluff?0July 1, 2002 at 12:41 pm #76778CJS:
I would be interetsed in seeing this presentation. My e-mail address is [email protected]
I appreciate your help!0July 1, 2002 at 1:06 pm #76781I’d like a copy of your presentation as well. Thank you.
[email protected]0July 1, 2002 at 1:07 pm #76782Please send the presentation to me as well.
[email protected]
Thanks!0July 1, 2002 at 1:18 pm #76784
Leigh WilkinsonParticipant@Leigh-WilkinsonInclude @Leigh-Wilkinson in your post and this person will
be notified via email.I would also appreciate a copy of the presentation – Thank you.
[email protected]0July 1, 2002 at 1:29 pm #76786
Jerry GrunewaldParticipant@Jerry-GrunewaldInclude @Jerry-Grunewald in your post and this person will
be notified via email.I would like a copy of the presentation as well. Thanks.
[email protected]0July 1, 2002 at 2:09 pm #76789
Richard StumpMember@Richard-StumpInclude @Richard-Stump in your post and this person will
be notified via email.Dear CJS – Please send me the offered e-mail on GB training.
Many ttanks,
Dick Stump0July 1, 2002 at 2:28 pm #76790
susan baldwinMember@susan-baldwinInclude @susan-baldwin in your post and this person will
be notified via email.CJS could you please send me your presentation on Six Sigma in Transactional Environments.
[email protected]
Thank you,
Susan
0July 1, 2002 at 2:40 pm #76792I, too, would very much appreciate a copy of your presentation on applying Six Sigma in transactional environments.
Thanks,
Jim0July 1, 2002 at 2:42 pm #76793Jim–need your e-mail.
0July 1, 2002 at 3:14 pm #76796
Susan MorganMember@Susan-MorganInclude @Susan-Morgan in your post and this person will
be notified via email.cjs
I would also like a copy of the presentation .
many thanks
sjm0July 1, 2002 at 3:17 pm #76797SJM- I need an e-mail address to send it to you
0July 1, 2002 at 3:18 pm #76798
Susan MorganMember@Susan-MorganInclude @Susan-Morgan in your post and this person will
be notified via email.cjs
so sorry [email protected]
thanks
sjm0July 1, 2002 at 4:06 pm #76801
Adam L BowdenParticipant@Adam-L-BowdenInclude @Adam-L-Bowden in your post and this person will
be notified via email.Hi,
I’d appreciate a copy also – my e-mail address is;
[email protected].
Thanks in advance,
Adam0July 1, 2002 at 10:39 pm #76818
Mike CarnellParticipant@Mike-CarnellInclude @Mike-Carnell in your post and this person will
be notified via email.Bob,
Your question is really problematic for the Six Sigma industry.We have gone through (and actually still are) going through people – particularly the transaction people who focus on being different but still use the BB designation. They modify the curriculum carry the same title and more often than not end up looking pretty inept when they venture outside the transaction world. If you are going to do something dfferent and then have them represent your company it would be nice if they were at least coversant in the same things the majority of the companies are doing.
If you stick to the basics you will avoid your people getting one on one with the people who have been through the standard curriculum and appearing as if they don’t have a clue.
That doesn’t mean they can’t know additional stuff. Or maybe you add it to the BB curiculum.
You might want to reread the stuff from Adam. His company has a good program that is the product of some very capable SS MBB’s from both the manufacturing and transaction environment and some have a strong Lean background as well.
Your list is pretty interesting. If you just take the time to map out the flow of tools in the typical curriculum it becomes pretty obvious how the output of one can/does become the input to another. See where your stuff fits, if it fits at all, or if it has any historical basis for use in your industry. Just lay it out in the BB101, BB102, BB103 style. You can also run the typical chart that shows the Measure phase focused on the Y’s, defining some of the x’s in Analize, etc. Decide what the tool is used for and it will help you get it at least into the correct part of the process. Then evaluate if it really enhances the step in the process.
First impression is that someone has latched onto a group of buzz words and wants to create a new, improved, & sexier version of the core curriculum. It should always be about results. It is a new paradigm for the US, we actually may be doing “Substance Over Style” for the first time in a long time.
The danger for Six Sigma is being so ridgid in changing the overall curriculum is probably a good way to expedite the extinction of Six Sigma. Yuppifying it with tools with cool names will ultimately have a similar result.
Good Luck.
PS: You specified a transactional program then added statistical tolerancing in your list – that doesn’t seem to fit in a transaction type program when you have left out some very basic & powerful tools.0July 2, 2002 at 12:25 pm #76835“Is there a belief out there that the following “tools/philosophies” should be taught in a transactional green belt environment? –
conjoint analysis, product stage-gate process, market segmentation, concept engineering, KJ analysis, concept selection, demand and forecasting analysis, channel planning, profitability analysis, predictive market modeling, marketing functionality reviews, statistical tolerancing, modular design, value chain modeling
Or, should all green belts – transactional, operational, sales/marketing, manufacturing – be taught the same tools (fundamental process improvement tools geared toward project success like SPC, MSA, DOE, root cause analysis, basic and descriptive statistics) with different application strategies based on their particular business environment? “
Bob
We have a base GB training for manufacturing, which is modified to address needs of transactional. The latter does not include tools you mention above.
However, many of the tools above are incorporated into our Week 1 training for New Product Development / DFSS, which is focused on the Marketing side of developing new products / business cases. A good starting point for you regarding training materials requires understanding the outputs your company is trying to drive through these efforts, i.e., improvement of existing processes or developing new processes? The traditional tools will address much of the needs of existing processes, unless your corporation has had a strong improvement effort in the past.
0July 2, 2002 at 5:36 pm #76853Mike:
Good input – Thanks!
0July 2, 2002 at 11:35 pm #76865
Mike CarnellParticipant@Mike-CarnellInclude @Mike-Carnell in your post and this person will
be notified via email.Bob,
You are welcome.
You have some tough decisions to make. Just view it as a system rather than individual tools.
Good luck.0July 4, 2002 at 4:08 pm #76960CJS,
I would like a copy of the presentation. [email protected]
Happy 4th0July 4, 2002 at 5:30 pm #76964CJS, I would really appreciate a copy as well.
[email protected]0July 4, 2002 at 5:39 pm #76967
Mike CarnellParticipant@Mike-CarnellInclude @Mike-Carnell in your post and this person will
be notified via email.I would like a copy as well. [email protected]
Thank you.0July 4, 2002 at 6:18 pm #76969
Ravi AthalyeParticipant@Ravi-AthalyeInclude @Ravi-Athalye in your post and this person will
be notified via email.Hello CJS,
I am a BB from the Manufacturing domain and the transactional tools are new to me.
Would appreciate it if I could get your presentation on the transactional SS.
Thanks
Ravi0July 5, 2002 at 4:26 am #76974Ravi,
Need your e-mail address.0July 5, 2002 at 7:39 am #76976CJS,
Would apprecite if you send a copy of the presentation to [email protected]
0July 5, 2002 at 2:11 pm #76980Dear CJS
I will appriciate if you could send me the copy of GB training at [email protected]0July 9, 2002 at 1:55 pm #77070Please send a copy of this presentation to [email protected]
Thank you0July 19, 2002 at 1:22 pm #77378CJS, please send me your presentation on six sigma in transactional process. Thanks. Linda
0July 19, 2002 at 5:02 pm #77398Would appreciate if you can send your presentation to my email address [email protected]
0July 22, 2002 at 1:33 pm #77435Linda,
Need your e-mail.0July 22, 2002 at 2:34 pm #77438CJS,
I would also like to obtain a copy of the transactional presentation that you have. Thanks in advance.
CB100July 22, 2002 at 2:36 pm #77439I apologize for not including my address, it is [email protected] Thanks.
CB100 -
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