iSixSigma

GB tools or GB fluff

Six Sigma – iSixSigma Forums Old Forums General GB tools or GB fluff

Viewing 38 posts - 1 through 38 (of 38 total)
  • Author
    Posts
  • #29747

    melvin
    Participant

    Is there a belief out there that the following “tools/philosophies” should be taught in a transactional green belt environment? –
    conjoint analysis, product stage-gate process, market segmentation, concept engineering, KJ analysis, concept selection, demand and forecasting analysis, channel planning, profitability analysis, predictive market modeling, marketing functionality reviews, statistical tolerancing, modular design, value chain modeling
    Or, should all green belts – transactional, operational, sales/marketing, manufacturing – be taught the same tools (fundamental process improvement tools geared toward project success like SPC, MSA, DOE, root cause analysis, basic and descriptive statistics) with different application strategies based on their particular business environment?

    0
    #76731

    Adam L Bowden
    Participant

    Hi Bob,
    My opinion is that the GB course material should be fairly generic and if need arises to create a specific course for say Marketing to include the specific tools you identified.  Honeywell did just this and they labelled it “growth green belt training” and used the same tools you identified.
    Regards,
    Adam

    0
    #76733

    CJS
    Participant

    In the end, the goal should be for all your Six Sigma professionals to be trained in all the tools regardless of their current deployment. This will allow for them 1) to be familiar with the tools because you never know when they may need them, and 2) for them to work in any area of your company.
    Specifically, you need to answer two questions about your transactional areas:
    1) what kind of experience with quality/performance improvement do they have? (often the transactional areas were forgotten even if the manufacturing areas have been involved in quality methodologies)
    2) how available is data? (manufacturing environments tend to have access to more data than transactional environments)
    Create 2×2 matrix with your answers. The vertical is Experiene with Change Low to High. The horizontal is data availability. When data is low, and experience with change is low lean more toward getting good at change management and getting after low-hanging fruit with the basic logic of systematic thinking (DMAIC). When data is low but experience with change is high, understand that data will be tough to get, mostly discrete, but your people will be helpful because they are more use to change. When data is high, but experience with change is low, you still will need to tread lightly to acclimate peopel to change. When using sophisticated tools, Ease people into them. When data is high and experience with change is high, go all out.
    You may have to build the knowledge slowly into your transactional areas. There is nothing wrong with training your GBs lightly in the more sophisticated tools, and then bringing them back into training later to provide more sophisticated tools when the data infrastructure is more mature.
    I have a presentation on the nuances of applying Six Sigma in transactional environments. Provide your e-mail and I will be happy to share.

    0
    #76745

    Cone
    Participant

    Bob,It is tools — usable and used. That means all tools are candidates but only if the application is appropriate and we have a tool master — not just someone with a fancy list of names.The traditional, generic, Green Belt tools are usable and their use has been proven. All processes need to be visualized and measured and the resulting data needs to stand up to some validation. Thats all.Please explain the usefulness of the tools you listed with a brief explanation of how you have used them. We all will learn from the explanation. Gary

    0
    #76755

    Xavier
    Member

    CJS – I will be happy if you provide me with a copy of said presentation
    My email is [email protected]
    Regards
     
    Xavier

    0
    #76767

    Pier Giorgio DELLA ROLE
    Participant

    CJS,
    me too, I’m interested in your presentation about transactional Six Sigma.
    Thanks.
    Email: [email protected]o.com
     
     
     

    0
    #76769

    TN
    Member

    “I have a presentation on the nuances of applying Six Sigma in transactional environments. Provide your e-mail and I will be happy to share.” —-
    I would be grateful if you could share the presentation with me.  My e mail address:   [email protected]
     

    0
    #76777

    melvin
    Participant

    Gary:
    We haven’t used any of the tools I have listed.  The initial GB training sessions for transactional folks have been conducted using what I consider traditional tools – project chartering, operational definitions, measurement system analysis, SPC, capability indices, root cause analysis tools (correlation, regression, hypothesis testing), DOE.
    Now that our Sales and Marketing sectors are next in line to receive Green Belt training, we are wondering if the tools that I have listed are just “fluff” or truly beneficial Six Sigma tools. 
    I obtained this list of tools by reviewing GB training agendas and synopses from various consultants and six sigma companies throughout the country.  The purpose of my post is to try and determine if anyone else has used and benefitted from the use of these tools – or are they just fluff?

    0
    #76778

    melvin
    Participant

    CJS:
    I would be interetsed in seeing this presentation.  My e-mail address is [email protected]
    I appreciate your help!

    0
    #76781

    SYC
    Member

    I’d like a copy of your presentation as well.  Thank you.
    [email protected]

    0
    #76782

    DM
    Participant

    Please send the presentation to me as well.
    [email protected]
    Thanks!

    0
    #76784

    Leigh Wilkinson
    Participant

    I would also appreciate a copy of the presentation – Thank you.
    [email protected]

    0
    #76786

    Jerry Grunewald
    Participant

    I would like a copy of the presentation as well.  Thanks.
    [email protected]

    0
    #76789

    Richard Stump
    Member

    Dear CJS – Please send me the offered e-mail on GB training. 
    Many ttanks,
    Dick Stump

    0
    #76790

    susan baldwin
    Member

    CJS could you please send me your presentation on Six Sigma in Transactional Environments.
    [email protected]
    Thank you,
    Susan
     

    0
    #76792

    JimM
    Participant

    I, too, would very much appreciate a copy of your presentation on applying Six Sigma in transactional environments.
     
    Thanks,
    Jim

    0
    #76793

    CJS
    Participant

    Jim–need your e-mail.

    0
    #76796

    Susan Morgan
    Member

    cjs
    I would also like a copy of the presentation .
    many thanks
    sjm

    0
    #76797

    CJS
    Participant

    SJM- I need an e-mail address to send it to you

    0
    #76798

    Susan Morgan
    Member

    cjs
    so sorry  [email protected]
    thanks
    sjm

    0
    #76801

    Adam L Bowden
    Participant

    Hi,
    I’d appreciate a copy also – my e-mail address is;
    [email protected].
    Thanks in advance,
    Adam

    0
    #76818

    Mike Carnell
    Participant

    Bob,
    Your question is really problematic for the Six Sigma industry.We have gone through (and actually still are) going through people – particularly the transaction people who focus on being different but still use the BB designation. They modify the curriculum carry the same title and more often than not end up looking pretty inept when they venture outside the transaction world. If you are going to do something dfferent and then have them represent your company it would be nice if they were at least coversant in the same things the majority of the companies are doing.
    If you stick to the basics you will avoid your people getting one on one with the people who have been through the standard curriculum and appearing as if they don’t have a clue.
    That doesn’t mean they can’t know additional stuff. Or maybe you add it to the BB curiculum.
    You might want to reread the stuff from Adam. His company has a good program that is the product of some very capable SS MBB’s from both the manufacturing and transaction environment and some have a strong Lean background as well.
    Your list is pretty interesting. If you just take the time to map out the flow of tools in the typical curriculum it becomes pretty obvious how the output of one can/does become the input to another. See where your stuff fits, if it fits at all, or if it has any historical basis for use in your industry. Just lay it out in the BB101, BB102, BB103 style. You can also run the typical chart that shows the Measure phase focused on the Y’s, defining some of the x’s in Analize, etc. Decide what the tool is used for and it will help you get it at least into the correct part of the process. Then evaluate if it really enhances the step in the process. 
    First impression is that someone has latched onto a group of buzz words and wants to create a new, improved, & sexier version of the core curriculum. It should always be about results. It is a new paradigm for the US, we actually may be doing “Substance Over Style” for the first time in a long time.
    The danger for Six Sigma is being so ridgid in changing the overall curriculum is probably a good way to expedite the extinction of Six Sigma. Yuppifying it with tools with cool names will ultimately have a similar result.
    Good Luck.
    PS: You specified a transactional program then added statistical tolerancing in your list – that doesn’t seem to fit in a transaction type program when you have left out some very basic & powerful tools.

    0
    #76835

    melvin
    Participant

    “Is there a belief out there that the following “tools/philosophies” should be taught in a transactional green belt environment? –

    conjoint analysis, product stage-gate process, market segmentation, concept engineering, KJ analysis, concept selection, demand and forecasting analysis, channel planning, profitability analysis, predictive market modeling, marketing functionality reviews, statistical tolerancing, modular design, value chain modeling
    Or, should all green belts – transactional, operational, sales/marketing, manufacturing – be taught the same tools (fundamental process improvement tools geared toward project success like SPC, MSA, DOE, root cause analysis, basic and descriptive statistics) with different application strategies based on their particular business environment? “
    Bob
    We have a base GB training for manufacturing, which is modified to address needs of transactional.  The latter does not include tools you mention above. 
    However, many  of the tools above are incorporated into our Week 1 training for New Product Development / DFSS, which is focused on the Marketing side of developing new products / business cases.  A good starting point for you regarding training materials requires understanding the outputs your company is trying to drive through these efforts, i.e., improvement of existing processes or developing new processes?  The traditional tools will address much of the needs of existing processes, unless your corporation has had a strong improvement effort in the past.
     
     

    0
    #76853

    melvin
    Participant

    Mike:
    Good input – Thanks!
     

    0
    #76865

    Mike Carnell
    Participant

    Bob,
    You are welcome.
    You have some tough decisions to make. Just view it as a system rather than individual tools.
    Good luck.

    0
    #76960

    GMC
    Participant

    CJS,
     
    I would like a copy of the presentation. [email protected]
     
    Happy 4th

    0
    #76964

    DAO
    Participant

    CJS,  I would really appreciate a copy as well.
     
    [email protected]

    0
    #76967

    Mike Carnell
    Participant

    I would like a copy as well. [email protected]
    Thank you.

    0
    #76969

    Ravi Athalye
    Participant

    Hello CJS,
    I am a BB from the Manufacturing domain and the transactional tools are new to me.
    Would appreciate it if I could get your presentation on the transactional SS.
    Thanks
    Ravi

    0
    #76974

    CJS
    Participant

    Ravi,
    Need your e-mail address.

    0
    #76976

    G
    Member

    CJS,
    Would apprecite if you send a copy of the presentation to [email protected]
     

    0
    #76980

    aush
    Participant

    Dear CJS
    I will appriciate if you could send me the copy of GB training at [email protected]

    0
    #77070

    walden
    Participant

    Please send a copy of this presentation to [email protected]
    Thank you

    0
    #77378

    Carr
    Participant

    CJS, please send me your presentation on six sigma in transactional process. Thanks. Linda

    0
    #77398

    anilB
    Participant

    Would appreciate if you can send your presentation to my email address [email protected]

    0
    #77435

    CJS
    Participant

    Linda,
     
    Need your e-mail.

    0
    #77438

    CBetts
    Participant

    CJS,
    I would also like to obtain a copy of the transactional presentation that you have.  Thanks in advance.
     
    CB10

    0
    #77439

    CBetts
    Participant

    I apologize for not including my address, it is [email protected] Thanks.
     
    CB10

    0
Viewing 38 posts - 1 through 38 (of 38 total)

The forum ‘General’ is closed to new topics and replies.