Gemba Walks in Service Environments
August 1, 2022 at 9:18 am #258023
Hyusein ArabadzhievParticipant@hiusbg Include @hiusbg in your post and this person will
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Wanted to understand whether you can assist with some resources/ libraries/ links for gemba walks in service environment e.g. shared services, GBS, outsourcing centers, customer service centers, etc.
Any kind of references will be more than welcome.
Thanks in advance for your support on that.
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