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Gemba Walks in Service Environments

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    Hyusein Arabadzhiev
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    Hi,

    Wanted to understand whether you can assist with some resources/ libraries/ links for gemba walks in service environment e.g. shared services, GBS, outsourcing centers, customer service centers, etc.

    Any kind of references will be more than welcome.

    Thanks in advance for your support on that.

    Best regards,
    Hyusein Arabadzhiev

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