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What Are Your Go-To Problem-Solving Tools?

Six Sigma – iSixSigma Forums General Forums Tools & Templates What Are Your Go-To Problem-Solving Tools?

This topic contains 7 replies, has 7 voices, and was last updated by  Dave100 6 days, 19 hours ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #239593

    Joe W
    Participant

    What are your go to problem solving tools?

    0
    #239598

    Robert Butler
    Participant

    As Kaplan put it in his book The Conduct of Inquiry, ” When attacking a problem the good scientist will utilize anything that suggests itself as a weapon.” :-)

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    #239608

    Chris Seider
    Participant

    Watch, listen, and ask open ended questions are always a first place to start while at the process. This may sound “trite” but often forgotten.

    1
    #239609

    Strayer
    Participant

    There are so many. But my first step if the problem hasn’t been narrowly defined is “is / is not” analysis, often attributed to Kepner-Tregoe but hard to call original. Just write down what you know to be true about the problem and what you know to be untrue. No assumptions here. Just what you know for sure at present. Try to cover everything you can think of that’s relevant. Take a good look at these two lists. It’ll lead to more questions and eventually to the most appropriate tool.

    1
    #239726

    GPS1111
    Participant

    Before anything else – the three actuals:
    1) Go to the actual place where the problem is.
    2) See what is actually happening.
    3) Talk to the actual people involved.

    Those will tell me what specific tools or experiments and resources I need to use and I can plan from there.

    2
    #239749

    Mike Carnell
    Participant

    @joewojniak MSA I want to know if I can trust the data. This is particularly important if the people who believe there is a problem have not done some sort of MSA. This has always been important but I we become more in love, as a society, with drama it is always good to know the data is real.

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    #239751

    Joe W
    Participant

    Thanks! These are great suggestions.

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    #239781

    Dave100
    Participant

    I use an A3 as it has defined steps, it’s relatively quick and conclusive.

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