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Goverments in UK/Europe using Six sigma?

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • #23655

    Geoffrey
    Participant

    Hello,
    Have any governmental bodies (city or region) started using Six Sigma either in UK or elsewhere in Europe? I have done multiple searches but can only find stories of a few city governments in the United States that are pursuing Six Sigma as a methodology for solving their problems.
    Cheers,Geoffrey

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    #56545

    Pro Eng
    Participant

    I know some NHS primary health care trusts use lean sigma for improvements.Β  This was brought in by consultants.Β 

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    #56602

    Anshul
    Participant

    Many organisations in INDIA are ISO certified. I know its not related but its the first step towards Quality.

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    #56832

    Sean
    Member

    Goeffrey
    I am trying to get South Tyneside to use 6 Sigma methodology.Β  The Project management framework is under development, however it is patch and to date is based on Prince2 methods.
    I am an ex BB from the private sector and I am trying to introduce 6 Sigma into the Council but it is a slow process and needs more senior management buy in
    Have you had any joy since posting your question?
    Rgds
    Sean
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    #56833

    Adam L Bowden
    Participant

    Hi Sean,
    As per the previous posts I know of a few health care deployments but few in local Government.Β  One of my BBs who moved into a Government job failed to overcome the political resistance and as such has been absorbed into the culture.Β  I recently drove a deployment at a large Government facility ant it took a HUGE amount of set up and Leadership allignment.Β  The Government culture is a tough one to transform but is very do-able.Β  It was not possible to do this with internal resources – and as the previous poster alluded to – bring in an outside consultant.Β  If you need some “horsepower” let me know and I’ll put you incontact with some excellent consultants that are “relatively” local.
    Regards,
    Adam

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    #56834

    Sean
    Member

    Hi Adam
    Thanks for responding
    Just a little bit more detail for you.Β  I work in the Performance and Innovation Group at South Tynside Council.Β  I have been with them for 5 months (first experience of Public sector).Β  Since being with the council I have trained over 100 people on basic project Management methodology, very much based on 6 Sigma, but dressed as Prince2 to keep them comfortable.
    The Council definetly needs 6 Sigma embedded if they are to get the value for money gains they are looking for, however senior management need to be convinced of the Power of 6 Sigma.Β  In order to sell it to them they need to see example benefits from other companies.
    They have two points of inertia as I see it:
    They are reluctant to shift awayΒ from what they believe is the public sector project management methodology preference, Prince 2.Β  Depsite the fact that this is not embedded within the organisation. Although they are open to new ideas
    Change management issues, and the challenge 6 Sigma brings on hierachial organisation structures.
    Within our team we have two ex Green Belts, and myself as an ex Black Belt.Β  We all come from other organisations and are trying to lead the charge to convert the council across, but as you know this takes senior management commitment.
    If you know of companies that practice 6 Sigma in the North East of England all local consultants that can help sell the message then contact deatils would be very handy.
    Thanks
    Sean Long
    Β 

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    #56835

    Adam L Bowden
    Participant

    Hi Sean,
    That certainly provides some insight.Β  My experience regarding Government organizations is that they are very political and that there is a HUGE amount of waste within the processes.Β  If you are a BB and you work with some GBs then purely driving variation reduction may not provide as big an impact as Lean may initially.Β  Lean and SS will, as you know, not be successful unless there are senior Leaders that act as true Champions to support your initiatives – are there any in the organization that you can work with ?
    I’d suggest one possible approach is to look at the Prince 2 as below and see where Lean/SS methodologies adds value.Β  If you fight the culture on this you’ll loose – looks like one key difference/benefit is that you offer “getting results” faster.

    Up in Nottingham Bombardier have a Six Sigma program with mixed results.Β  I’d suggest however that you chat to Colm Doran who ranks, in my books, as one of the top consultants in the industry.Β  He is your best option in the UK and he has a really good team of MBBs working for him.Β  If you need to get your programme going at speed then Colm is certainly the person to energise the Leadership team. His contact details are http://www.palomaconsulting.com/Β Β  [email protected]Β  Tel: +44 1932 867032Fax: +44 1932 867032
    If you want to kick around some ideas or have some questions don’t hesitate to e-mail me or call – [email protected]Β  (1) 720 332 3737 (Denver, Colorado, USA GMT -7 hours).Β  And yes if you’re wondering I’m Cornish – from Penzance but working over in the States.
    Regards,
    Adam

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    #56838

    Paul Robson
    Participant

    Hi Sean
    I am Myself a Six Sigma Trained Green Belt (Looking to be a Black Belt)
    As for as companies using Six Sigma in the North East I know of PII (Part of the GE group) in Cramlington, Alvis Vickers, Nissan and Calsonic.
    Β 
    Let me know how you get on.
    Β 
    Regards
    Paul Robson

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    #56987

    chew jc
    Participant

    Hi Geoffrey
    I started my Six Sigma life in the Singapore Government (which has a lot of British Admin Culture influence since Singapore was once a colony of Britain). Six Sigma is quite a challenge in Governments because it is sometimes hard to find measurableΒ indicators of success (Government Agencies are mostly cost centers).
    I wrote an article on Lean for Government (http://europe.isixsigma.com/library/content/c060322b.asp) which is in the Europe Isixsigma site. I have found that Lean methods are particularly useful in Governments because the Big Y is normally always Transactional Speed (How fast to get a Passport, How fast to get a WorkPermit, How fast to get a License etc). Hope you enjoy it.
    JC

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    #57173

    Frank Voehl
    Participant

    Perhaps the reason that governments in the UK and Europe have been slow to use quality tools to help improve performance is the lack of a unifying body like ASQ to help prompte and mentor the programs like Lean and Six Sigma. Since 1992, the Community Quality Councils and Government Affairs Divisions of ASQ have successfully promoted performance improvement in government using the Quality tools. The best model was MAQIN (Madison, Wisconcin) and there were many others. Cheers!

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    #57174

    SS Government/Germany
    Member

    Europe is big, so let’s start with Germany, largest EU economy:
    your first choice of search should be “TUEV” (Technischer Ueberwachungs Verein) the german umbrella organization for quality. attached is a link to their rheinland division
    http://www.tuv.com/in/en/six_sigma.html
    because of the industrial structure of germany a lot of government sponsored projects will not show up under any government web sites or resources. instead, the government contracts with large companies such as siemens etc. who utilize their infrastructure (including six sigma) to execute the projects.Β the following link outlines initiatives between the government and private organizations using six sigma (i.e. medical technology, homeland security, anti-terrorism, collaboration between the American DOD and the German army
    http://de.iosnet.com/fm_qualitatssicherung.php
    attached is a file that outlines the contract between the us and germanyΒ that allows the george group to conduct lean six sigma operations in germany. this is another way of how six sigma is diffused into the government sector.Β and also shows some of the “structural barriers” of six sigma implementation (six sigma professionals are sometimes hopelessly naive when it comes to understanding the implications of the “nation state” in diffusing innovations).
    http://frei.bundesgesetzblatt.de/pdf/bgbl2/bgbl206s1225.pdf
    the following site shows the difusion of six sigma from a cooperation between a british company and the british government to a “tochtergesellschaft” (AG = Aktiengesellschaft) in germany. Again, this is government sponsored but will not show up this way in the “books”
    http://www.fbi.h-da.de/fileadmin/Inhalt/dokumente/Master/MasterPoster/09_WS05_06_2/Masterposter_MarcoGanka.pdf
    here is an upcoming symposiumΒ on six sigma and government (regierung)
    http://www.arsymposium.com/europe/2007/2007ars_europe_de.pdf
    Also, ASQ did not sponsor six sigma. It took ASQ almost 7 years to acknowlede six sigma. By contrast, countries like germany have a “tuev” that drives improvement efforts. finally, the backbone of german corporations are mid-to-small sized firms that, similar it counterparts in the us also have not embraced six sigma en masse. a GE or Motorolla generated type of program simply does not fit very well with a GMBH & CoKg, unless the deployment strategy is adapted to the industrial structure of the company (including the laws and practices governing that country … the us doesn’t own the world, … yet).
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    #57645

    Jamie
    Participant

    Hello –
    Have at look at our web site at the U.S.Environmental Protection (U.S. EPA)Agency for more information about the use of lean/6 Sigma by governments in the United States.Β 
    http://www.epa.gov/lean/admin.htm
    A number of U.S. State governments also have good websites which are listed on the U.S.EPA web site and in the U.S.EPA documents.Β  See in particularΒ Β  http://lean.iowa.gov/
    I would be very interested in knowing about government agencies, anywhere in the world, that use lean/6 sigma.
    Thanks.
    Jamie Burnett
    U.S. Environmental Protection Agency
    Office of Environmental Policy Innovation

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