Government Agencies

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    I was just wondering if there were any Government Agencies that implement Six Sigma?



     YES – Dan we are just starting to use six sigma in several areas.
     As you might expect many government agencies are services of strategic in nature and must move beyond the product view.
     NOTE: The examples are based on a government agency and primary contractor that have been involved using Baldrige Criteria for 5 years to drive organizational change and improvement. Six sigma is methodology that is viewed as a structured system to facilitate our performance improvement. It is not seen as the flavor of the month program.
     For example:
     First we use the methodology as to our expectations for performance levels of our contractors, which is the basis of their contractual payment.  (Basically the contractor is on performance-based system)
     Second, we are using the “structured approach” of six sigma to reviewing our key processes for improvement..



    I was hired as a Management Analyst about 18 months ago by the County specifically because of my background in Six Sigma and Lean.  I have used some of the tools in projects I’ve done, but we are still struggling to broaden the impact of process improvement throughout the County.  I do take some exception to the article specifically the notion that government does not want to save money (increase the bottom line). Especially right now in the US, positively impacting the bottom line is increasingly a priority.  The difference in government is that, unlike business, increaseing demand for our services does not increase our revenue – it actually decreases the bottom line.



    I think we have a new winner! Responding to an 8 year old post!
    Is that a new record?

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