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H.R. Six Sigma Projects

Six Sigma – iSixSigma Forums Old Forums General H.R. Six Sigma Projects

This topic contains 270 replies, has 192 voices, and was last updated by  Radha 9 years, 8 months ago.

Viewing 100 posts - 1 through 100 (of 271 total)
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  • #27032

    Darron L.
    Participant

    Do you know of any applications of Six Sigma in Human Resources departments? I’m looking for case studies and how money was saved. Thanks.

    Darron

    0
    #65753

    Chen
    Participant

    The best area to be improved is the front end in HR, I’m working as Six Sigma Agent for payroll.
    i.e. the process of Time & attendance : BIG SAVINGS
    Talk with the empooyees in each department (HR, payroll, benefits, T&A).

    I’m interested to share experiences also.

    0
    #65755

    Patrick Waddick
    Participant

    I can’t relay any real case studies, but I would think that one HR process that is important and should be studied is the hiring process and the length of time it takes to hire qualified, top notch applicants. This is perceived by many to be a great bottleneck.

    Where does the hiring process start? Is it when there is a need to hire, or when a requisition is sent to HR? Where does the process end? When the new hire accepts an offer or when the new hire is actually working? …

    I would have loved being assigned this one.

    0
    #65757

    Darron L.
    Participant

    Bernard,

    Sounds like you have some interesting projects. What are some of the metrics you are working to improve? How are the savings quantified? I’m struggling because my company seems to be only interested in “hard” savings.

    0
    #65764

    Cone
    Participant

    A lot of work was done by some west coast aerospace guy on the hiring process — great results — reduced cycle time and higher success rate.

    0
    #65766

    Chen
    Participant

    Hi Darron,

    First of all, I think you should explain what is Six Sigma to your company. To summarize explain that the savings are not only in $$$ but in improvement of customer satisfaction (that will become savings).
    I’m working in the project T&A, I’m in the define phase and we don’t really assess the savings yet, but we have an idea of it, it will be around 500,00 $CDN per year. I’m working also in the project “Employee termination process”, the savings will be only 150,000$CDN per year, but we going to improve the process and the customer satisfaction the payroll’s image will be improved. You know, I’d like to say “one saving is a saving” the savings are like the drip in the ocean, you need little drips to have big ocean….

    Try to communicate what Six Sigma is.

    Sorry for my poor english….have nice day

    0
    #65767

    Chen
    Participant

    Hi Gary,

    I’d like to know more about the guy working for aerospace company…..because I work for an aerospace company in Quebec.

    Thank you

    0
    #65796

    rajesh khanna
    Participant

    Dear Bernard,

    Let us have your experience so far with HR6Sigma.Can you share some case studies on same.
    Do have any case studies on accounts , Sales & marketing 6 sigma also?

    Looking forward to your reply.

    0
    #65799

    Chen
    Participant

    Hi Rajesh,

    First of all my experience in 6Sixgma is at his beginning…but I try to share my knowledge…with other people whom can sahre their knowledge as well.
    I have 2 projects running at the same time, one about employee’s termination(improve the process, reduce the time cycle…) and the other one is about the time & attendance. I still in 6sixgma training…and it’s during this training I found lot of tools and sharing experiences. Regarding the HR somme projects are on going, hiring process (recruitment project closed), organisation chart, ….

    In response to your question abour case studies marketing, sales…..I might find some information, let me know what kind information do you need.

    Regards

    0
    #66805

    Benjamin
    Participant

    Sounds like you are the man, Bernard. I also work in HR and we are just implementing 6 sigma… and nobody knows how to address it in hr proyects. If you could share the way you started the two proyects that will be great. Does you have a 6 sigma book that is concentrated in hr proyects or maybe in service proyects that allowed us to adjust it to the hr ones?

    thanx

    0
    #66967

    Fernandez
    Participant

    Hi there–I am currently an HR manager/Green Belt working on a retetion project–would be happy to share experiences–please contact me at eglumace@tams.com (located in Southern CA)

    0
    #67771

    R.K. Juneja
    Participant

    The hiring/staffing process is an opportunity at my organization also. Where or how can I learn more about the related six sigma work at the aerospace co. in the west coast?
    Thank you in advance for the help.
     

    0
    #67856

    NATZIC
    Participant

    Bernard or anyone else involved in a Six Sigma payroll related project.  I would appreciate hearing more about your project and I would be happy to share information about my project.  We are looking to optimize payroll processing for all of our domestic companies.  I think the sharing of ideas especially in the area of measurement plans and analysis would be mutually beneficial.
    Thanks.

    0
    #67917

    kompal
    Participant

    Mr. Juneja,
    Can you throw some more light on the applicability of Six Sigma to HR processes especially recruitment….
    Have you already started this in your organization?
    You can e-mail to me at -kompal_oberoi@yahoo.com
    Regards

    0
    #68008

    Peter Richards
    Participant

    Hi,
    I would also appreciate the contact information regarding the aerospace recruitment project.
    Additionally, I would be keen to swap information on Human Resource projects. I have recently finish Black Belt training and the first (current) project was relating to training for new employees within our Branch network – reduce time to training and assess linkage to high turnover and trainin/coaching of new employees.
    Cheers.

    0
    #68592

    Thama S.
    Member

    Do you know of any applications of Six Sigma in Human Resources departments? Now, I’m looking for case studies and how money was saved.
     Thanks.

    0
    #68845

    Yadav
    Participant

    Dear Mr. Khanna,
    Are you from XLRI 1995 batch?? Apologies for bothering you if you are not. If you are then pls can you send us ur mail id for correspondence?
    Regards
    Ajay Giridharan

    0
    #68846

    Yadav
    Participant

    Dear Mr. Khanna,
    Fprgot to leave my id. ajay@connexionsindia.com.
    Thanks and regards
    Ajay

    0
    #69241

    Rullean Ko
    Member

    Can you consider the following for a six sigma blackbelt:?
    1. direct labor vs indirect labor
    2. daily paid vs piecework in a manufacturing environment
    3. performance appraisal vs skills based appraisal

    0
    #70474

    Peter R
    Participant

    Hi Bernard,
    I would like to gain some of information from the project you were running back ealier this year relating to employee termination – improve the process & reduce the cycle time.
    Could you please e-mail me and we can compare projects – peter.richards@suncorpmetway.com.au

    0
    #71019

    Ed
    Participant

    Bernard, how did your 6 Sigma Project turn out? I’d be very interested in your findings. Thanks!!

    0
    #71154

    D. Morgan
    Participant

    Bernard,
    Please share any information as it relates to recruitment.  Where can I find Six Sigma training that is fully devoted to HR?

    0
    #74011

    Guy Papa
    Participant

    Peter:Our company is just beginning to look at Six Sigma for HR processes. I would be VERY interested in hearing about your experiences of using this for the training function. You can e-mail me at:
    gtpapa@sherwin.comThanks in advance,Guy Papa
    Training Manager
    Sherwin-Williams

    0
    #74741

    sherry kramer
    Member

    Hi,
    I’m interested in 6-sigma applications in the HR area.
     
    Regards,
    sherry

    0
    #75631

    Janelle
    Participant

    Anyone who has experience with applying Six Sigma methodolgy to an HR project conerning hiring processes/hiring cycle time, please post a reply.  Thank you.

    0
    #75817

    vinay patil
    Member

    hello, i am presently working on six sigma implementation in pay roll preparation.

    0
    #75824

    Sinnicks
    Participant

    Hello Bernard:
     
    I would be very interested in hearing more about your project and what you’ve learned.  Could you give me some information pertaining to improving your HR processes?  Thanks.  My address is posted below.
    Mark.D.Almeter@Travelers.com
     
    Regards,
     
    Mark Almeter

    0
    #76263

    Sonu Soni
    Member

    Hi Barnard…
    Request your help.  I am looking for HR poject in 6 sigmaCodyouet e know in some detail about how you went about your project on Time & attenden
    I will be grateful for whatever help you could give
    Thanks..Sonu Soni
     
     

    0
    #76317

    Sanjay mehta
    Member

    Hello Everybody,
    I have joined this forum late, can any body forward me details of application of Sixmsigma in HR and Quality at sanjaymgm@yahoo.co.in
    sanjay mehta

    0
    #76318

    T. Minor
    Member

    Sanjay:
    Here at my company, we have applied Six Sigma to many HR areas.  Some of the many areas of application include: employee retention, employee recruitment & the recruting budget, Travel & Expenses and Assignments & Relocation.  We have had incredible results with Six Sigma in HR and will continue to be advocates of Six Sigma.

    0
    #76340

    RMH
    Member

    T.Minor:
    I am also very interested in HR projects using Six Sigma. I am seeking ideas for projects, specifically in recruitment. I understand, however, that Six Sigma can be difficult to apply to the office setting (vs. manufacturing).  Are you a Black Belt?  How did you apply Six Sigma to recruitment? I am trying to research the best project to start with…

    0
    #76345

    T. Minor
    Member

    Dear RMH:
    I am a certified MBB, and was a certified BB before that.  At my present company, we began applying Six Sigma in HR to first control recruiting costs.  We we had exorbitant placement fees being paid out to various recruiters, plus the interview costs.  We were able to reduce our total costs, by conducting more phone interviews, we reduced placement agency cost by posting our positions online directly.  Using DMAIC, we were able reevaluate our entire hiring process and reduce our HR processing time by 37%(we eliminated several non-value added processes and reduced the volume of internal paperwork required for a new hire).
    I hope this helps … Good Luck!

    0
    #76346

    mcintosh
    Participant

    Are you from AlliedSignal? 

    0
    #76353

    T. Minor
    Member

    No, I am not from Allied Signal.

    0
    #76354

    mcintosh
    Participant

    Sorry about that – the post was for Janelle
    Janelle – do you work for Allied?

    0
    #76357

    Ronald
    Participant

    I am coaching over 8 projects in the HR field. One alone has over 16M in impact (terminating employees) another is 4-7M. campel@rocketmail.com

    0
    #77292

    Laurel
    Participant

    I’m also interested in any HR Six Sigma projects…research in this area seems to be lacking.  Any project descriptions would be helpful.
    Laurel_McNall@praxair.com
    Thanks!

    0
    #77761

    Nella
    Participant

    How are you effectively managing some many projects that are focus on defect prevention?  Are you a Master Black Belt?
    Nella

    0
    #77762

    Nella
    Participant

    What industry is your company in?

    0
    #78841

    girish
    Participant

    Dear Janelle,
    I am a six sigma blackbelt & have experience in cycle time reduction thru DMAIC methodology of six sigma.In fact recently I have completed a project on order execution cycle time reduction.
    I am sure that same methodology applies to hiring cycle time reduction in HR.
    My email ID is : gsdandekar@vsnl.net
    Best Regards
    Girish
     

    0
    #80502

    Andy Shankar
    Participant

    Hi
    I am interested in learning more about the HR SixSigma project.
    Andy@ecannon.com

    0
    #80509

    Magritzer
    Participant

    Someone may have already mentioned this – the discussion thread is long -however my company looked at recruiting costs and the improvement targeted & being readied for pilot is an employee referral program with $ incentives – it won’t eliminate professional recruiting costs but when it can run as much as 35% per professional recruit (35% of salary) – the $$ add up quickly for those referrals that are hired i/o seeking a professional recruiter.   Also a soft benefit is employee engagement & moral. 
    good luck

    0
    #80937

    Nella
    Participant

    Andy – One of the Six Sigma projects I am working on has to do with why large number’s of 1st Line Supervisor’s are more than ready to abandon this position to go to any other position that gets them off the floor.  Six Sigma is primarily defect prevention and the methodology is Define, Measure, Analyze, Improve, and Control.
    This methodology can be applied to any process:)

    0
    #81002

    Sameer Mazhar
    Member

    Hi T Minor,
    I am sorry i’ve joined this forum very recently. I was very happy to hear that you are a MBB. I would love to hear from you about where did you complete your MBB certification and also i would like to know how is the DMAIC applied on different departments. I am working in the quality department. Can you please educate me on how this Six-Sigma (DMAIC) works.
    Please mail it across to me. I would be more than thankful. My email Id is: sameermazhar@rediffmail.com
    Thanks,
    Sameer Mazhar.

    0
    #81003

    Sameer Mazhar
    Member

    Hi Nella,
    I think you have a good experience in the Six-Sigma DMAIC theory. Can you please educate me on how does this work with some relevant examples and also share your experience.
    I would be glad to hear from you. My email id is: sameermazhar@rediffmail.com
    Thanx,
    Sameer Mazhar.

    0
    #81008

    pise
    Participant

    Make sure you do an end to end process analysis before launching any six sigma improvement or redesign efforts, ie: Use some LEAN concepts to find out where the value added processes lay and try to eliminate the other processes before DMAIC or other six sigma activities (ie Kaizen)….It is critical to do a high level business process framework for you key business or service processes before any improvement efforts are launched…Work smart…not hard…

    0
    #81120

    howe
    Participant

    Hello Lee,
    I am new in the Six Sigma arena, about six months.  It seems that you are a wealth of information.  Definitely would like to find out additional information on HR projects that you are preserntly working on, past and present.
    My e-mail address is:  mal11@earthlink.net

    0
    #81297

    Nella
    Participant

    Sameer – The project I worked on was/is a human process.  DMAIC helped me become disciplined in getting to the lowest common denominator.  Our issue was attendance.  Initially management spent an enormous amount of time blaming the hourly people for their behavior.  However the hourly people did not create the system management did.  Therefor I began taking a detailed look at where I perceived the gaps are/were then in a more detailed way I began listening closely with the voice of the customer.  Sameer it is extremely important to know what your customer considers a defect.  My next step was to get data, lots of data.  With the data I was able to make measurements such as how many people, how much money, what time frame, and how often. 
    We worked on defects within our system to understand where the failures were beginning and found the system was not giving us the information we thought we were receiving.  Again the process required me gathering lots of data to support the inability of the system to accurately measure absenteeism in a meaningful way.
    Long story short Sameer it took an enormous amount of time, and dedication.  My project was/is the “pep rally before the big game” and is the beginning of us understanding ALL of the details of this dynamic process.  Sameer it is absolutely critical that you be able to measure your process and do it in a way that identifies dollars and cents, then you will have the attention to begin the improve the process.
    Nella

    0
    #82175

    Mike Smith
    Participant

    As my Green Belt project I looked at time to fill open positions.
    We were able to reduce the time to fill by 37% which was “worth” 4000+ workdays for new hires that would not have been available if we were filling jobs at the old rate.
    Mike Smith
    ms@mikesmith-hr.com

    0
    #82543

    Steven
    Member

    Do you have sample Six Sigma projects related to the manufacturing,production,assembly,engineering,R&D and planning departments? I’m looking for case studies the review so I can help others to find their projects. I would also like to show others how much money was saved and the opertunities created.
    Thank you.
    Steven

    0
    #82602

    EDIS60
    Participant

    Hi Vinay and All,
    I’m in the training phase to become a BB and in the same time managing my first project in the HR area, Payroll and more specifically on the annual salary review process. Any useful tip based on your experience  on this or similar areas and how you managed to apply DMAIC would be appreciated. Also benefit quantification is an area with several ??? Thanks in advance,
    Edis
     

    0
    #82859

    sivaranjani
    Member

    sir,
    pl make to to know how to relate absenteeism with six sigma. i’m doing my M.B.A project. my topic is  “a study on absenteeism through six sigma tools”.
    pl clarify my doubts.
    with regards

    0
    #82861

    Tuell
    Participant

    Define the problem.
    Determine how you are going to measure it.
    Learn how to apply the Six Sigma methodology (hint: you’re not going to learn it on a discussion forum — sign up for a class).
    Complete your project.

    0
    #83100

    Jean Clay
    Participant

    Bernard,
    I am also needing some HR case studies as we are trying to implement (transactional) six sigma projects in our company, especially HR.  If you could also forward me some case studies I would be very grateful. My e-mail address is jccouto@aol.com.
    Thanks!
    Jean-Clay

    0
    #83106

    Lucy
    Participant

    Bernard ..
    What is T & A ?? looks like  Turnover and attnedace ?? or Time ??
    any way .. I think that  this kind of projects are very easy to quantify in $$… can you link.. better attendance  ( X) to higer productivity ?? ( Y).. is so.. how much 1 % increse in productivy represent in $ ???
    just a note.. read you..
     

    0
    #85326

    Simon Wang
    Member

    Can you share the experience with me ?
    Thanks & regards
    Simon

    0
    #85327

    Simon Wang
    Member

    I am also interested in this project for I will have some six sigma project in HR .
    Thanks.
    Simon

    0
    #85887

    Rene’
    Participant

    Hello Bernard,
    It appears as your T & A project started back in February 2001, I am curious as to the results of this project and if you have implemented any other projects since
     

    0
    #85889

    Rene’
    Participant

    D. Morgan,
    Did you ever find a six sigma program that was totally devoted to HR?
     

    0
    #85898

    sreedher kadambi
    Member

    Some time back I had send a six sigma strategy to a company in Australia seeking assistance in HR project.  The problem was ’employee retention’ .  I do not know if the matter will be helpful to you in any way, however, instead of seeking HR projects, why don’t you highlight some opportunities for improvement in HR area of your company, we shall try to implement the strategy there.  Mail me back on srikadmbi@yahoo.com if interested.
    rgds
     

    0
    #86468

    sharmili
    Member

    i would like to know abt hr project of six sigma

    0
    #86488

    MS
    Participant

    Six Sigma can be easily applied to ALL areas within HR once one understands the methodology. For e.g in recruitment, one could look at metrics like – total time taken to recruit a person – look at the wing to wing process and determine where delays/break downs in the process are happening and how it can be fixed. Other examples include cost of hire (vendor/internet referrals/employee referrals), Time taken to resolve employee issues, time taken to bring “on board” a new employee, accuracy of employee databases etc. The best way to understand Six Sigma is to undergo the training to grasp concepts as well as understanding the Quality tools. Companies like General Electric and Motorola have saved billions of dollars by utilising Six Sigma to make improvements – not only in the Manufacturing set up but in all functions including HR, Training, Finance and even the Mailroom!

    0
    #86756

    Michele A.
    Participant

    Hi Lee:
    I would be very interested in learning more about your HR project and the results
    Could you please give me some information on how six sigma improved your HR processes? 
    Thanks very much!Michele 

    0
    #87336

    Low Wai Seong
    Participant

    Dear MS,
    I do fully understand the application of 6 Sigma methodology but finds it difficult to quantify savings in HR related projects.Our company is trying to identify HR projects which are worth the dedicated black belt resources i.e. projects that can quantify substantial savings in addition of course to improving efficiency. Can you share some of your completed projects on HR?
    Thank you.

    0
    #87339

    Yadav
    Member

    Low Wai,
    There are a ton of examples on this site. Start with this article and lookat the discussion thread leading from it:
    https://www.isixsigma.com/library/content/c030310a.asp
    Tina

    0
    #87692

    MS
    Participant

    Hi,
    Some of the Projects I have worked on or know have been done include:
    1) Reducing Cost of Hire – for e.g drilling down what your sources of hiring are and the costs associated with it and then determining best options (from a cost stand point)
    2) From an internal efficiency standpoint, we looked at some of our core processes like time taken to complete performance appraisals, time spent on non value add work etc. and developed online systems that would enable us to reduce the TAT(turn around time) on some of these processes.
    Very often we utilise Employee surveys, Manager surveys to gather data on where the pain areas exist and how Six Sigma can be used to improve efficiency.
    Hope this helps.. let me know if you have any other questions!

    0
    #87747

    Sanjeev Nawani
    Member

    Hi Bernard!
    I was going through all the mesages in the forum. I am BB working on 2 projects in HR. One on Payroll systems ( reducing TAT, reducing enquries etc) , second on TAT reduction in Hiring employess thru referals & Walk-ins.
    Bernard: i have seen your mesages in this forum, need some help from you on the second project. I want to know , how should i go ahead with data collection & how should i benchmark the time.
    pls reply.
    Sanjeev.
    sanjeev.nawani@msource.net
     
     

    0
    #91097

    SUDHA
    Member

    Hi, BernardI know its quite a while ago that this discussion happen., But I would like to know how things can be handled if soebody is working out a project in the HR dept. Currently I am involved in the Payroll Process. Can you pls share your example with meThanks in advanceSudha

    0
    #91098

    SUDHA
    Member

    Hi Mr Vinay,
    You have been working on the Payroll Process.CAn you pls tell me how you went about it. I would be grateful if you can give me your  example

    0
    #91101

    SUDHA
    Member

    Mr T. Minor
    Hi,

    Greetings
    I read your message in the isix sigma Forum. Presently I am working on the projects in the HR dept. I would be grateful if you can provide me with some of the information.
     
    Sorry for inconvenience. Thanks in advance.

    0
    #93304

    Mathan RAj
    Participant

    Hi
    Kindly discuss how six sigma can be implemeted in HR.Please Illustrate with examples
    Sincerely,
    Mathan Raj

    0
    #93412

    Michael Cook
    Participant

    I would be interested to talk to you directly about your project.
     
    michael.s.cook@sherwin.com

    0
    #96536

    M
    Participant

    Hi,
    I have read through the forum, but could  not find a single project wrt training. If somebody is aware of any kind of project done on the training process using six sigma tools, please drop me a line.
    Thanx in advance.
    rgds
    kavitha.

    0
    #96542

    indresh
    Participant

    hi!
    post your contact id and i shall provide you with some info as in this discussion thread related to HR projects have seen so many queries getting generated but not concluding in concrete suggestions or objective sharing of info….
    for anybody who is interested in this
    it just take the start point as customer requirement in all areas of HR to get down to project definitions which i can see most of those HR biggies have not done
    rgds,
    indresh

    0
    #96575

    M
    Participant

    Hi Indresh,
    Thanx a lot for the prompt support. Here is my mail id: pk251079@yahoo.com
    Have you worked on any training projects, if so do include the details.
    rgds
    kavitha.

    0
    #96726

    kironika
    Participant

    Hi,
    Could u also drop me a line about Six Sigma HR Projects.
    Thanks
    Kironika
     
     

    0
    #96789

    indresh
    Participant

    drop in your email id at indreshs@airtelindia.com
    rgds,
    indresh

    0
    #96882

    K.Sathya
    Participant

    Here is my expereince of working for one of the major comapnies at chennai which has implemented 6 sigma.
    The project I worked on was/is a human process.  DMAIC helped me become disciplined in getting to the lowest common denominator.  Our issue was attendance.  Initially management spent an enormous amount of time blaming the hourly people for their behavior.  However the hourly people did not create the system management did.  Therefor I began taking a detailed look at where I perceived the gaps are/were then in a more detailed way I began listening closely with the voice of the customer.  Sameer it is extremely important to know what your customer considers a defect.  My next step was to get data, lots of data.  With the data I was able to make measurements such as how many people, how much money, what time frame, and how often. 
    We worked on defects within our system to understand where the failures were beginning and found the system was not giving us the information we thought we were receiving.  Again the process required me gathering lots of data to support the inability of the system to accurately measure absenteeism in a meaningful way.
    Long story short Sameer it took an enormous amount of time, and dedication.  My project was/is the “pep rally before the big game” and is the beginning of us understanding ALL of the details of this dynamic process.  Sameer it is absolutely critical that you be able to measure your process and do it in a way that identifies dollars and cents, then you will have the attention to begin the improve the process.
    specfic questions are most welcome

    0
    #97041

    karna jyoti choudhury
    Participant

    Hellooooooooooo,
    I don’t know you but i have gone through your disscusions and i have been overwhelmned knowlng much about “sigma six”. I am an M.B.A. student and going for summer training the next month,so I reqest you to send me vast knowledge about the cited topic especially about  how to do a project on “sig-six”.A positive action to will be highly solicited.
                                thanking you,
                                                                                     yours sincerely’
                                                                                   K.J.Choudhury

    0
    #97426

    Madan Mohan Tripathy
    Participant

    Hi Minor,
    Can you forward a six sigma project on HR to me.
    MMT

    0
    #97427

    Madan Mohan Tripathy
    Participant

    Hi Li
    Can U post me a HR project on six sigma?
    Thanks.
    mm_tripathy@sify.com

    0
    #99625

    Edwards
    Participant

    Has it ocurred to anyone that strict adherance to the Six Sigma philosophy has had some really miserable side effects?  I’m not talking about the bottom line here, but rather the effect the Six Sigma “culture” tends to have on the body of employees – the people.
    Two good examples are Intuit Inc. and AOL.  Both used to be considered “people” oriented business and operated with a sense of “family,” with the belief in supporting their employees.  Six Sigma, with it’s focus on re-refined statistical analysis absolutely destroyed these companies’ capability to be sensitive to their own employees, causing massive discontent and turnover.
    Obviously, Six Sigma can do wonders for quality and the bottom line, but does no one here recognize these after-effects?

    0
    #99633

    Diaconu
    Participant

    David,
    Yes it can have bad side effects. I’ve experienced them and am very concerned about them. However, I believe that it has to do with the implementation procedure and not the core of Six Sigma. I’m working on trying to get this into a coherent paper since I think that stepping up to the plate and asking for comment on such things is a good peer review of such conceptual issues. Hope to post it this week. I think it ties in with the ‘quality’ culture threads but I would prefer to think of it in terms of a sustainable improvement culture.
    In my view if the human qualities of an organization are lost so is the organization.
    Mia

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    #101652

    Chaturvedi
    Participant

    I want to know how to apply Six Sigma to improve Effectiveness of Training in my company.
    I think firstly I should be able to gauge effectivness of various trainings then apply Six Sigma concepts to improve effcetiveness.

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    #105110

    pushpa
    Participant

    hai
    Iam pushpa working as an HR. Never implemented SIX SIGMA.
    My knowledge is why and houw it is effective ti the Organisation.
    Iwould like go for a test project in HR Dept. and then followed next to the other Depts.
    My request is to guide me rather make start up how ……other steps followed . Early reaply is appreciated.
    Thank you
    PUSHPA.

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    #105111

    pushpa
    Participant

    Hai Grish iam pushpa.
    Can you share your project with me, Iam willing to try a project in HR dept. itself in recruitment and secletion. I have never implemented so far. your response is appreciated.
    Thankyou,
    Pushpa.
     
      

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    #105114

    indresh
    Participant

    send across your specific query
    indreshs@airtelindia.com
    rgds

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    #106205

    Suneeth Natarajan
    Member

    Some other projects that I can think of :
    (1) Improving the quality of inhouse training programs
    (2) Impact of training, mentoring and  self study for competency improvement
    (3) Linking compenation strategy to competency improvement
     
     

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    #107931

    brijeshmalasi
    Participant

    Sir ,
     
    I want to get all fully information about HR six sigma projects .In online  there is no fully detail ,to get all what should i do .
     
     
    send me information as soon as u can do.
     
     
     

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    #108847

    Narendra
    Participant

    Dear Indresh,
    Can u please send also some of the HR six sigma projects as i m also trying to find some project in our HR department.
     
     
    Regards,
     
    Narendra Rana

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    #108849

    indresh
    Participant

    hi,
    few of them are as follows
     
    – reducing the time for hiring
    – enhancing effectiveness of hiring source
    – enhance employee satisfaction by reducing the number of employees working on weekend
    since we use the gallup to measure employee satisfaction quite a number of projects are aimed at enhacing scores on few parameters one of them being ” my opinion counts”. if you have similar kind of validated measurement systems you can pick up such projects
    – reducing attrition
    in case you have specific query mail on indreshs@airtelindia.com

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    #108853

    Mike Carnell
    Participant

    indresh,
    If you have a POS 360 review program, do a MSA and publish the results. I will either shut me up or make a case for me.
    Good luck

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    #108855

    indresh
    Participant

    dear mike,
    i don’t think that i got what you meant to say, please elaborate
    measurement system can be anything which gives the same result on the same sample if measured again and again : absolute layman’s language, open to your expert comments
    gallup survey provides information on the areas where most of the employees have rated the organisation low. these indicators inspite of conducting the survey again does not change overall. the scores can be the CTQ to start with though it would be one of the Y’s and the several X’s needs to be drilled down
    i am not sure what your post hinted at but as always curious to learn would appreciate in caseyou elaborate on it
    thanks
    rgds,

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    #109010

    pravin dadu
    Participant

    Can i get some material/ case study on HR attrition project as i am currently working on this. Would be vry helpful.
     
     

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    #109011

    pravin dadu
    Participant

    Dear rajesh,
    Did u get any case study on the six sigma projects on sales and marketing. if yes pls send across to mu email ID pravin.dadu@bharti.com
     

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    #109026

    Mike Carnell
    Participant

    Indresh,
    Most companies have some type of review system for employee performance. Effectively when you are doing a performance review you are measuring their performance over a specified period of time. That review process is a Measurement System and there should be no reason that it should not adhere to the same criteria as any other measurement system (accuracy – bias, stability, linearity & Precision – repeatability, reproducibility).
    Your comment “measurement system can be anything which gives the same result on the same sample if measured again and again” ideally is correct unfortunately it frequently does not provide the same result. That is the problem. Nobody seems to want to run the study on performance reviews.
    When we are all feeling all soft anf fuzzy we like to talk about the employees being our “most valuable asset.” We will then turn right around and subject our “most valuable asset” to an absolutely horrific measurement system. That doesn’t convey much value on your “most valuable asset.” If you want to break a little new ground in the HR arena run a MSA on the review process. I have a personal distaste for 360 reviews because it increases the variation (more untrained people participating) in an already poor measurement system but it is probably only some order of magnitude worse than any other system.
    Since we are on a forum that tends to draw against the experienced Quality population it is interesting to see the mix of people who will hang on every written word of Dr. Deming then turn right around and jump into the middle of the revirew feeding frenzy. There is absolutely no question of the value he placed on reviews ( no particular use for them). Now I am mixing issues.
    HR project suggestion: MSA on the review process – just my opinion.
    Good luck.

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    #109031

    Art
    Participant

    Hi Indresh, please if you have any further information about viable HR and/or training projects I would be most interested.  Thanks!
    Art

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    #109065

    indresh
    Participant

    mike,
    thanks, shall for sure burn my hands on it.
    though we don’t have a 360 degree kinda review mechanism but can say that its 270 degrees (new thing i HR :-)), where the employee puts across his rating, thgen discuss the same with his boss (appraiser) and then they both sit with the boss’s boss (reviewer). As you correctly said untrained people getting involved will skew the data, and the irony is that most of the organisations decide the future of their employees on this.
    needed a suggestion from you side, i am carrying out a research to find the linkage between the
    – managerial style (blake and muton) of boss
    – need for achievement scores of employee (TAT scores)
    – migratory nature of workforce (yes or no)
    – ease of competition faced by the organtisation (high medium low)
     
    on  employee performance rating and his tenure with newly set up business units (service sctor) in india.
    Measurement systems chosen are few psychological tests, do you think they are good enough as they too are reliable but lack validity.??
    your view points
    if need be mail me at indreshs@airtelindia.com as i feel that there i have lots to learn
    thanks
    rgds,

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    #110398

    Gutierrez
    Participant

    Hi Kavitha
    Can you pass on any information you recevied from Indresh, please?
    It is an area i am interested in as well. My email address is astoner@uk.ey.com
    Many thanks
    Alex

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    #110596

    Bmadero
    Participant

    My Project in training is: Increase efficiency of new hired direct employees from 70% to 85% in the first 30 days of hiring
     

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