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Has quality really improved?

Six Sigma – iSixSigma Forums Old Forums Europe Has quality really improved?

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  • #23992

    A. Customer
    Participant

    Do the members of the forum really believe quality has improved in Europe, or is it still in decline, despite of Six Sigma.
    How does quality compare between the British Isles (UK and Eire) and Germany. Is German quality in decline?
    What about the USA –  if it’s appropriate to ask here?
    Thanks!

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    #57489

    Brandon
    Participant

    From the US – absolutely quality has improved….consumers have demanded it.
    Take autos for example….even the US auto makers. I drive a 5 yr old Chrysler. It is a better car in most every way than the new 1989 Mercedes I had. All the same features, better performance and gas mileage and don’t even think about talking about maintenance….all systems, engine, drive train, suspension, brakes & on & on.
    Then look at the quality of telephone service, televisions, sound systems, washing machines…the list really doesn’t end.
    There is no question, in my mind, that the quality of all products is light years ahead of anything in the past. As are the number of features for the relative price. No doubt, the world makes better things cheaper now than ever before.

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    #57490

    qualitycolorado
    Participant

    A. Customer, Good morning!
    Regarding your question: ” … Do the members of the forum really believe quality has improved  …”
     
    Interesting question, but very difficult to answer definitively.  It is somewhat analagous to asking “are we more peaceful than we were in the past”?
     
    In both cases, it depends on your operational definitions, and what times you are comparing. 
     
    For quality, the operational definitions can sometimes be elusive.  For instance, has the quality of automobiles improved? If you define “quality” as reliablity, and compare to the 1960s, the answer is that overall, yes, quality has improved. If you compare to 2006, on the other hand, the answer is probably yes and no.
     
    And, if you look at other issues and try to measure quality, it may even be harder. For instance, has the “quality” of the overall mortgage lending process in the USA improved compared to the 1960s, if you measure things like “quality of documentation for mortgage holders” and “quality of service from my mortage holder”? Well, I think you would find that 1) there is not good comparative data for 2007 vs. the 1960s, and 2) if you conducted a survey of customers, they would answer a resounding “NO”.
     
    Best regards,
    QualityColorado
     

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    #57491

    A. Customer
    Participant

    Thank you for answering from a USA perspective.
    What about Europe?
     

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    #57492

    A. Customer
    Participant

    Hi,
    I believe quality is a measure of the loss to society – customer and supplier.
    Thank for your for your views on USA quality … what about from the European perspective?
    Thanks
     
     

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    #57494

    Fake Stan Alert
    Participant

    Tahuchi Loss Function

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Viewing 6 posts - 1 through 6 (of 6 total)

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