Healthcare Insurance System and Process Inventory
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- This topic has 3 replies, 3 voices, and was last updated 8 months, 4 weeks ago by
Strayer.
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May 24, 2021 at 12:23 pm #254068
Suzanne AdeleParticipant@adele2015Include @adele2015 in your post and this person will
be notified via email.Hello process experts!
Looking for your thoughts and perspectives around creating a comprehensive business process inventory, including systems and touch points in the Health Insurance Provider space. Please provide an example collection plan if available. I am looking for a baseline…Thanks!0June 14, 2021 at 9:44 am #254415
grazmanParticipant@bgrazmanInclude @bgrazman in your post and this person will
be notified via email.My suggestions:
-either start from a top level view of the company’s processes and then break each down (you might have to go 3-4 levels to get to the actual work). Level 1 processes can be as broad as “create demand”, “satisfy demand”, “run the business” level activities… then Level 2 processes would break each one of these down into more detail (and level 3 would break down the level 2 processes).
-talk to a vendor of systems in this space and let them try to sell you a comprehensive solution–and ask them for the process inventory you’re looking for.1October 6, 2021 at 10:08 pm #255387
Suzanne AdeleParticipant@adele2015Include @adele2015 in your post and this person will
be notified via email.Thanks so much! I like the recommendation of speaking with a vendor and asking for the process list. I did that a number of years ago in the financial services space and found it to be very helpful.
Again thanks for your time and recommendation.
Kind regards,
Suzanne0October 8, 2021 at 9:37 pm #255406
StrayerParticipant@StraydogInclude @Straydog in your post and this person will
be notified via email.A word of caution. If your organization has insufficient process maturity this will be a misleading exercise in futility. By maturity, I mean that the process is well defined, repeatable, and managed, including fact-based rules for handling exceptions.
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