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HELP-Do U have GB Program that maintains engagement?

Six Sigma – iSixSigma Forums Old Forums General HELP-Do U have GB Program that maintains engagement?

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #40158

    Rhonda
    Member

    Hello,I am a BB who has recognized that my organization is not taking advantage of our GB resources after their initial project/training is completed. We initiated SS about three years ago and today we have approximately 700 GB & 42 BB trained. The GB are not full-time GB, only our BB are. The GB have a full time job and are expected to take the training, and participate on a project during/after the training. What I am observing is, after their initial training or project is completed, we do not follow-up to ensure that they are “continuing” to use/share the SS principles learned — in their day-to-day jobs. It is my goal to create a structured GB program that will monitor these resources and continue engagement going forward. Somehow. My Leadership has said they will support this effort but I need a proposal to give them. “Does your organization have a GB program that requires accountability and tracks deliverables for GB on an annual basis? If so, how do you do it?” THANK YOU IN ADVANCE for your assistance. I hope to borrow some Best practices from you to build my own program within my organization that fits our needs. Any feedback you have would be appreciated. I would also be willing to share what data I have accumulated with others on the same search as I am. Just let me know. Thank you. Regards,Rhonda

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    #123753

    annon
    Participant

    The quick answer is to model your GB program after your current quality program, simply changing the requirements based on the more limited skill sets of the GB.  You could also work from the perspective of assigning GB to BB who then incorporate them into their exisitng project load, with the number of mentored GB and/or  GB projects particpated in forming  a criterium in your annual BB eval.  I would simply expand upon the infrastructure you have in place, not recreate the wheel. 

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    #123756

    Ken Feldman
    Participant

    Most organizations I have worked with require participation in 1-2 projects per year to maintain GB certification.  The use of SS tools in day to day activities is critical but is more a function of encouragement by their managers.  For example, if a manager requires that they use control charts to monitor their process instead of a spreadsheet, they will use the tool.  If a manager asks, “What’s the p value?” when told something has changed, they will learn to use hypothesis testing in their day to day jobs.  If a manager uses a C&E diagram and brainstorming during a meeting, they will learn to use it in their daily lives.  I have found limited transfer from the classroom/project to the day to day job for a GB unless the environment set by the manager encourages or forces the use of the tools and methods.

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    #123758

    Rhonda
    Member

    Thank you for your response.  Who is responsible for ensuring the GB to participate in the 1-2 projects?  In my segment specifically, my GB are the managers — so we expect them to be using the skills.  I have been voluntarily monitoring them myself to complete at  least 1 project per year, however I can’t keep up and coach and do my own projects too.  There has to be a better way to approach this that maybe involves the managers, manager.

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    #123761

    Rhonda
    Member

    Thank you Annon!
    Unfortunately, ( I know this sounds bad) but we don’t have a said “independent” quality department.  My business segment is small – about 300 people and I am the only BB with about 32 GB from whom I incorporate from when necessary, but sometimes there are those who never get a project at all.  (My program I am attempting to outline, is for sister segments too.)  We are providing health services and most of our projects are transactional ones.  Each department is required to meet quality measures monthly.    You have given me food for thought, and I will certainly explore your idea.  Thank you!

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    #123762

    annon
    Participant

    You bet…Given your circumstances, I would advise moving your emphasis into transactional LEAN, Work-Out, 5S, or highly qualatative, limited sigma tool kits.  With your lack of infrastructure, you will want to stay simple and focused.  A STS approach would work well, as it would allow a 2-6 week project time frame, which is a realistic for your GB “projects”.  Good luck.

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    #123906

    Rhonda
    Member

    Annon,
    I am sorry, what does STS stand for?
    Thanks, Rhonda

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