Help in Doing a Project

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    Amit Jagga

    I am doing a six sigma project.  The project is to reduce the buffer over the Full Time Employee requirement from 30% to 25% in a BPO.  This means that if the client tells us to employ 100 people, we are currently employing 130 to get a leave buffer and protect ourself from attrition.  I need to bring this number down to 125.
    What would be considered a defect for this project and what would be an opportunity.
    Thanks for the help.



    You can use people as continuous data. An opportunity is a person hired to meet the customer’s expectations. A defect is any person over what the customer specified. By this definition, at 125 you may have produced 25 defects with 100 opportunities.

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