Help in Doing a Project

This topic has 1 reply, 2 voices, and was last updated 18 years, 8 months ago by Schultz.

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October 17, 2003 at 9:27 pm #33619

Amit Jagga
★ 10 Years ★
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I am doing a six sigma project. The project is to reduce the buffer over the Full Time Employee requirement from 30% to 25% in a BPO. This means that if the client tells us to employ 100 people, we are currently employing 130 to get a leave buffer and protect ourself from attrition. I need to bring this number down to 125.
What would be considered a defect for this project and what would be an opportunity.
Thanks for the help.
Amit

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October 21, 2003 at 2:27 am #91282

Schultz
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You can use people as continuous data. An opportunity is a person hired to meet the customer’s expectations. A defect is any person over what the customer specified. By this definition, at 125 you may have produced 25 defects with 100 opportunities.

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