Help in Doing a Project
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Schultz.
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October 17, 2003 at 9:27 pm #33619
Amit JaggaParticipant@Amit-JaggaInclude @Amit-Jagga in your post and this person will
be notified via email.I am doing a six sigma project. The project is to reduce the buffer over the Full Time Employee requirement from 30% to 25% in a BPO. This means that if the client tells us to employ 100 people, we are currently employing 130 to get a leave buffer and protect ourself from attrition. I need to bring this number down to 125.
What would be considered a defect for this project and what would be an opportunity.
Thanks for the help.
Amit
0October 21, 2003 at 2:27 am #91282
SchultzParticipant@CharlieInclude @Charlie in your post and this person will
be notified via email.You can use people as continuous data. An opportunity is a person hired to meet the customer’s expectations. A defect is any person over what the customer specified. By this definition, at 125 you may have produced 25 defects with 100 opportunities.
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