Help in Doing a Project

This topic has 1 reply, 2 voices, and was last updated 18 years, 3 months ago by Schultz.

Viewing 2 posts - 1 through 2 (of 2 total)

Author

Posts
October 17, 2003 at 9:27 pm #33619

Amit Jagga
★ 10 Years ★
Participant

@Amit-Jagga Include @Amit-Jagga in your post and this person will
be notified via email.

I am doing a six sigma project. The project is to reduce the buffer over the Full Time Employee requirement from 30% to 25% in a BPO. This means that if the client tells us to employ 100 people, we are currently employing 130 to get a leave buffer and protect ourself from attrition. I need to bring this number down to 125.
What would be considered a defect for this project and what would be an opportunity.
Thanks for the help.
Amit

0

October 21, 2003 at 2:27 am #91282

Schultz
★ 10 Years ★
Participant

@Charlie Include @Charlie in your post and this person will
be notified via email.

You can use people as continuous data. An opportunity is a person hired to meet the customer’s expectations. A defect is any person over what the customer specified. By this definition, at 125 you may have produced 25 defects with 100 opportunities.

0
Author

Posts

Viewing 2 posts - 1 through 2 (of 2 total)

The forum ‘General’ is closed to new topics and replies.