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How determine defect vs. change in software

Six Sigma – iSixSigma Forums Old Forums Software/IT How determine defect vs. change in software

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    Taylor
    Member

    Present challenge in our project is to work with our vendor to determine what changes needed to the system are actual defects (vendor pays for the fix) vs. a change to what was asked for (we pay for the fix)Has anyone used a decision tree type of approach to drive the resolution of this this issue?

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